AT&T Store

I have been to the store 3 times in the past 4 days trying to upgrade. Only ever one salesperson available and always at least 5 people ahead of me. Decided to come back today to try a final time and this sign is in the window at 4 while the employee shuffles around the store during peak business hours. This location needs better management and more staff. You can't expect one individual to flip the store and handle customers at same time and you're losing business by forcing store to close in order to do one or the other. Just horrible experience all around.

I have never been so frazzled.
We went here to get a new phone. The person assisting us reassured us that we would get discounts on a new plan, that the plan would be better than our current plan, that we'd get some sort of cool service for one phone, and get the phone we wanted at a discount. THREE HOURS LATER we left with the plan we wanted at a HIGHER PRICE than what he had even initially quoted us, no cool service, and the phone we wanted without the discount. He wasted inordinate amounts of time talking to our child instead of helping us. He did not know how anything worked. He was unable to pull up any of our prior billing information to show us a comparison. He made promises of the moon and stars, gave us his email address and promised it would all work out. He never responded to emails despite assuring us that he was very obsessive about doing so. We had to go back to the store and waste even more time on a different day - but the store was closing early so we couldn't get things addressed then either! None of this would have happened if the first person has been competent in any way.

If you walk in and see a tall person with shoulder length blonde hair, turn around and come back a different day and work with someone else. Anyone else.

The worst experience ever! Upgraded phones and then spent hours reviewing "promotional " plan. Salesperson went over a bunch of calculations which obfuscated the real cost of the plan. We were never told we could keep our old plan and it would be cheaper. Luckily our daughter was in town to assist. Returned to store and obfuscation continued. Daughter spent hours calling customer service while in store and was finally able to get us back to old plan. Lesson is just buy your phone directly from Apple or whatever phone manufacturer you use so you don't need to deal with sales of a new plan.

The sales people at the ATT store in Evanston flat out lie. My daughter and I were told by a salesman that our trade in phone was worth $1,000. He sold us a new phone, and when we surrendered the trade in phone a few days later it was revealed the sales team gave erroneous information and the trade in was worth $700. ATT claimed there was nothing they could do about it and couldn't honor the original sales person's agreement. We are loyal customers of 15+ years as well. Where has customer service gone? I will be investigating my options for leaving ATT. If you are still under contract, at the very least avoid the Evanston store, it is filled with used car salesmen.

It's not the store it's AT&T in general. Few things.. 1. Att told me he promotion for 10.00/month internet for people on snap benefits was only during the pandemic, they lied. Seeing as it's available on their website right now.
2. And I cannot stress this enough do not get any kind of Internet or phone with them if you are late paying your bill you have to pay they will not allow you to talk to someone about it at all on the phone number.
3. Even when I was able to reach someone the staff member was rude inconsiderate and tried blaming me for the fact that I should have prepared for not being able to pay the bill. I told that asshole maybe your CEO should put money aside to help out people during the pandemic instead of being a greedy asshole do not ever get AT&T they are scammers and they do not deserve anyone's business fuck you, you stupid company

So horrible. I ordered the new iPhone 14 back in October and brought it to this store to assist me in getting it activated. They somehow managed to mess up my installment plan and that has completely jacked up my account with ATT. After hours on the phone with ATT customer service it was deemed this store and their employees were completely at fault. When I tried to talk to this store they didn't claim responsibility at all. Do yourself a favor and stay away from these Authorjzed Retailer stores.

I went to this store hoping to get an upgrade unfortunately my account got some issue about Unified account even I have no longer have any service except my wireless , Kyra one of the sales
representative trying the best she can to unhook me the that account but several department she talked to cannot solve the problem , Thank you so much Kyra for your time & help.

Agent in the store was unwelcoming and off putting, seemingly annoyed and feeling imposed upon because I had an iPad shipped directly from ATT to their local store while I was visiting from out of town. I had upgraded my device online through the ATT website, but would not be at my home address to receive the package. The online agent arranged to have it shipped to the local store in Evanston, Illinois near Chicago where I was visiting my daughter. This local store did not carry the device in stock and therefore it needed to be special ordered. There was literally eye rolling when I walked in through the door and the agent said they would have appreciated a call letting them know ai had arranged to have my device shipped to the store because "they never do this". She also said they had no way of calling me to let me know the device had arrived -hello??? Aren't you the wireless cellphone company that has serviced my account since 2003??? SMH!!

I went here after my iPhone took a swim in the lake. The man/manager helping me (I want to say his name was Noah? He has a kid is what I remember...) was incredibly helpful, patient, and educational. Took the time to explain my phone insurance and how to get a replacement device. Would highly recommend him!!!!

This review is for their Chicago Avenue store in Evanston, IL.

Two stars (instead of one) just so this doesn't get buried by Yelp's algorithms.

If you're served by a guy named "Greg" (30-ish w/thick-rimmed glasses and lots of forearm tattoos), consider leaving instead of dealing with his "I-hate-my-job-so-I'll-punish-customers" hostile attitude. That attitude made the entire interaction uncomfortably awkward, regrettable, and embarrassing.

I got a good dose of this when I went in this store 30 min or so before closing needing to upgrade my account -- I had a lower-tier data plan capped at 6 GB/mo, so I wanted to upgrade to an unlimited family plan. Yes, that's right - I went there expecting to spend more money with ATT.

Curiously, nobody greeted or welcomed me; it was confusing. I walked all the way to the back and eventually found a guy sitting at the high-top round table really absorbed in his phone. I was hoping he was an ATT employee but not sure since he didn't even look up. I walked up to him curiously and asked the person if they worked there. Yes, he did, and this was Greg. He somewhat begrudgingly got up and asked what I needed and then asked for ID... felt like I was 15 trying to get into a nightclub. He didn't reach out to take my ID, so to keep things moving, I slid it across the table to him. He gruffly said something to the effect of "You will not disrespect me. You will leave the store now." OK -- no problem.. glad that's over!

Although it is a hassle to change providers -- this prompted me to look into other options - glad I did! I have since switched over to T-Mobile and gotten an extra line with unlimited data for all lines, including free Netflix - for significantly less than ATT was charging... My monthly bill went from $174 for three lines with a total of 6GB data with ATT to 4 lines of shared unlimited data with Netflix for $152 (and better reliability). So, while the store experience was unpleasant - I am genuinely grateful to ATT for giving me encouragement to switch to their competitor; I would never have thought to do this if not for Greg's customer service (in)abilities.

I am surprised ATT doesn't invest more in its customer service training program. The attitude and service I experienced from the employee at this store might be expected from a young disgruntled fast-food restaurant worker at their first job with minimal self-awareness or empathy or customer-service training. This was easily the worst customer service experience I've encountered in a long time.