Applebee's Grill + Bar

Not sure why the rating is so low because everything was hot, fresh and yummy. Wings, riblets, fries and margaritas.

I ordered through Door Dash and after paying $22.00 for this supposed to be Bourbon Street steak I wanted to be sick. Firstly, I ordered it medium temperature since I knew I'd have to reheat it, it came well done, it also was so garlicky with no other flavor it turned my stomach. Lastly the grease floated over everything that I had a grease film over my lips. This used to be my favorite thing there but they have lost three customers as I refuse to let them rip my family off after having paid $18 for 3 riblets and $94 for our total meal. Do better Applebees!

Ribletts were dry like grocery store ribs that have set under the heat lamp all day. Medium steak was quite well done. We returned it. The return arrived after my father's wife finished her dinner. And the waitress made a point to let us know they only charged us for the second steak. Disappointing food and experience. I think the waitress was new to this but the chef should know better and there should be quality control. This was in a mostly empty restaurant at 5 pm on a Monday.

A live roach was crawling on my family member and the waitress spill Sauce on the table! The worst is that when the manager was asked to come and it took her 15 minutes or so and did not offer any sincere apologies to us!! Very disappointing and will never go to Applebees again! When asked for health inspection record, the manager said they don't have it. I think she lied. Need to call VA Health inspector to close this place down. Don't go there unless you want roach in your meal or on you!

They have terrible costumer service , we came at 5:55, and it is currently 7:00. we haven't even gotten our food yet only drinks , and the drinks were very bad unappetizing. i do not recommend this apple bees at ALL.

Waitress was not informed. Said she doesn't eat the food there. Bartender was rude. Hardly anyone in restaurant but 40 minutes wait and service was slow. Waitress kept disappearing for long periods. Still waiting on straws. My husband had to walk to the bar to get a refill. Someone else in our party went to bar to get napkins. Waitress was not friendly at all. Never even smile. Disappointing experience 10/23/22. I will not return.

We ordered curbside to go this past week and it was great. The order was ready within 25 minutes and as soon as we pulled up, the server brought the order out to us. No waiting! Once we got home, everything was hot and delicious. We had two orders of boneless buffalo wings with blue cheese, two orders of chicken tenders and fries, the riblets platter with fries and broccoli (we didn't get the broccoli but that's okay), and the fried chicken tender salad. The wings at Applebees are the best, in my opinion. Great flavor. Chicken tenders are kinda like comfort food. You really can't go wrong with them if you like that sort of thing. The honey mustard sauce was good. And we all loved the fries. The Applebees in Chester can be hit or miss, but this one was on point Wednesday night. I highly recommend it. Especially good considering it was take out and not eaten right there in the restaurant. Sometimes when you get take out it's kinda blah, but this was just as good as if we'd eaten inside the restaurant.

Ordered the four cheese Mac and cheese and got overcooked, greasy pasta with hardly any sauce on it at all. Advised that it tasted like Alfredo not Mac and cheese and was told it was the correct sauce by someone from the kitchen - not sure if it was a manager or not. This is a dish that my boyfriend has ordered before. We know what it supposed to look and taste like. He opted not to have it remade bc do we really trust someone to remake the food when they are blatantly lying that it is correct in the first place? No apology from anyone and no discount offered for how bad the food looked. The waitress was great tho, and my food was good, so at least no issues there.

This Applebee's is the one we frequent . It was Sunday evening when we decided to go grab a burger . We love Applebee's burgers. They are burgerlious.
We go in and it took a few minutes for someone to seat us . The young lady did apologize for our wait . She seated us and told us Devonte would be our waiter.
Average wait time was normal for Applebee's and Devonte shows up and ask us if we are ready to order. No greeting or taking our drink order just are you ready to order . I had a question about the 2 for $20.00 deal .
He knew the answer so we proceeded to give him our order .
When our burgers came out she said burger with American ... we just looked at her puzzled and then she said I have one with American and one with cheddar .
We accepted them and looked at each other realizing he never ask us how we wanted the burgers cooked ,if we wanted cheese or lettuce, onion,or tomato. Hmmm I guess he decided all that when he turned the order in .
We both needed mayo and had to wait for the lady who brought the burgers to us to go get some . Mine had barbecue sauce on it my husbands didn't so we switch . Our burgers were good . Mine had some pink to it but still good . Had I been ask how I wanted it cooked I would have said well done .
Devonte came and checked on us . He did bring our bill to us without us asking for it . Devonte was nice enough but may need some training on waiting skills . U tube probably has a video or two he could review . I think he definitely can improve. Any waiter or waitress needs to ask the customer how they like there burger , what type of cheese , will they need mayo ? and do they want lecture, onion, tomato . Oh and when you are first coming to the table a small greeting and introduction never hurts.
So that's why I'm giving 3 stars .

Headed here to grab some lunch. Went in and they were short staffed due to the snow storm .
A nice man sat us and promptly came to take our drink order . (1st Star) Next he quickly brought us our drinks and ask if we needed more time or were ready to order . (2nd star) We put an order of Chicken wings , beef nachos (love their nachos) and All American burger. Hunger had taken over we just order everything together. He repeated our order back to us and ask if we'd like our chicken wings first. (3rd Star) Yes , yes we would like those chicken wings first. What great service !!!
Chicken wings came out and we enjoyed them. Then perfect timing ...our nachos and burger came out. (4th Star) That takes some planning. I really don't like when I'm eating my appetizer and the meal comes out before I'm even finished. He kept check on the drink situation and brought us our check without us having to ask (5th Star) I will find out his name because he deserves the credit . Even due to being short staffed we had exceptional service at Apple Bees. Our food was great!!!