Annie's

This morning, I went to Annie's in order to sell some of my son's items, a few worn and a lot still with tags on them. The OWNER Annie told me that I would need to them drop-off as she is able to do same day as long as it is before 2 PM (I was there at 11:37 am). I proceeded to pull out my phone to take pictures of the items due to her wanting to drop them off and she stated "I've been doing this 27 years, if you don't feel comfortable leaving them thinking I'm gonna take anything, I'm just going to have you take it because you don't have to this". I sensed she felt offended which was the last thing I meant to do, so I explained to her that it was for my comfortability as this was my first time doing a drop-off or anything with a consignment that accepts the brands listed on the website and had nothing at all to do with her or the business, it was just for me personally. She gave me a slip to fill out and as I started to fill the form out, I suddenly stopped as I then started to feel uncomfortable with her whole demeanor and how she spoke to me, so I said "Well never-mind, because now I am starting to feel uncomfortable" and she responded by saying "Well I really don't care" I asked for her name and she said very proudly "I am Annie, I am the owner".

We left and I was just very disgusted with her and how she spoke to me and not to mention my son as we walked out stated "That was not nice"! I see why this business is rated 1.0. If that is how she treats customers let alone a first time customer, then she should perhaps reevaluate running her business because after 27 years of alleged business one would or should have developed great customer service.

I've been to Annie's a few times to buy and sell have never had a problem with customer service or not getting products returned back if not bought I think Annie and her staff are great and will continue to buy and sell and refer others to her.

Always good service! Annie is always ready to answer my questions and The store is organized. I've been coming here for years any as fast as the kids grow out of clothes and shoes this is my first stop when shopping for them. Excellent value for quality brands. I recommend this place to all my friends and family.

I was just checking to see if Annie's was re-open yet, and noticed the bad reviews, so I wanted to chime in to give another perspective.

If you are looking for warm fuzzy customer service, this is not the place for you. The owner is not overly friendly, and seems pretty indifferent about how you feel about your shopping experience. That said, I don't find her rude. She is just...not friendly, and for me, that's okay. I have heard her with other customers, and she can be pretty blunt. She is very much a take it or leave it kind of person. I can understand how it rubs people wrong, but I prefer to just do my shopping without a lot of fuss, so I don't have a problem with her.

I go in regularly on my lunch breaks. I need to get in and get out. I typically know exactly what I'm looking for, and she either has it or she doesn't. I don't need her to leave her work sorting buys to take care of me. I'm good.

I specifically go to Annie's for the shoe selection. It's huge for a resale shop, and the shoes are often in really good shape and priced right. I tell all of my friends to get their kids' shoes here. I have 4 kids who need new shoes every season and Annie's is THE PLACE to keep them in stylish, decent shoes without breaking my wallet. Sometimes I even find a pair for myself. The deals I find here far outweigh a shop owner who is a bit stand-offish.

My one complaint is how packed the clothes racks are. I rarely look at the clothes because I hate packed racks, and hers are very, very full. The quality of the clothes is all over the place, just like every other resale shop I've ever been to. Some of it is great, and some of it should have never been put on a hanger. It is what it is. In the Fall, she has a huge coat/jacket selection, and I've bought several over the years.

Wait, I have another complaint. She's not open in the evenings and now that I'm working from home, I can't get there during the day. I've missed Annie's and my kids need new summer shoes. Stay open until 7!

I wish I could give negative stars. I wondered why she only does drop off service when you come to sell clothing. I soon figured out why. She lies and steals and has poor business ethics. I cleaned out my son's closet and many of the items that I brought with me were brand new while some had been worn only once. After she rummaged through the boxes, she said she only took some shoes and one Nike outfit. When I went through the boxes, not only had she taken all of the new clothing, a new snowsuit, and a couple of other designer outfits, she also took all of my sons shoes. She already charges way too much for used clothing. Why lie? Why cheat people? People, you would be better off donating items to charity so that people in need can get them, not a woman in greed.

Annie and her staff are very rude and unwelcoming especially to African Americans I've shopped in her store plenty and many of times. On the occasions that I recently paid closer attention I've witnessed her watch people of color closer than anyone else although she has cameras in the store now. I refuse to spend my money in any store that does business like this and I don't care good or low her prices are I'll take my business and money elsewhere.

Horrible customer service. Very rude and condescending. Clothing is overpriced and filthy. I will not be back.