Ambient Edge Heating, Air Conditioning & Refrigeration

We had our air conditioners serviced today by Ambient Edge. The technician's name was Dylan. He showed up on time and was very polite. Not only did he do a great job but he took the time to explain to us what he was doing and why. Dylan also noticed that who ever installed our air conditioners put the wrong screws on the doors. This would have caused a lot of noise during the summer when we have it on full time. He replaced the screws for us. Great company. I highly recommend.

Do not waste your money poor workmanship by plumber
did not hook anthing up correctly under the kitchen sink had water everywhere then wouold not deduct what it cost to repairfrom invoice said I had to let them try to fix itt but why would I call the same people that screwed it up the first time just so they could come back and do the same thing no thank you

I have had a service contract with Ambient Edge since 2018. The service, until recently, has been excellent. They were always on time for their appointments. I don't know what happened ... their service now stinks.

I had an appointment for yesterday, for them to come check my furnace for the winter (they normally come before summer, and before winter). We were home all day waiting for someone to show ... they postponed it, late in the afternoon, after we had wasted a day waiting for them. They were supposed to be here early this morning ... they showed up this afternoon, after they texted me at 1152; he showed up at 1222, walked up to the door, didn't even knock on the door, and then left, because he saw a note that was put out there at 1045. I know that he didn't knock because my video camera shows that he didn't knock, and I have two dogs who didn't even bark.

So, now I have to wait until the technician is done with another appointment in another town.

After this service, I will be cancelling my service agreement with Ambient Edge. I won't do business with a company that has no respect for my time. I am sure there are other companies out there that still provide excellent customer service.

By the way ... I had the same problem with them this past Spring; I gave them the benefit of the doubt back then; not now.

VERY DISHONEST!!! Quoted us a repair for 5 grand that didn't seem right. Had another company come out and give a second opinion. Only had to pay $634 dollars and they repaired it that day. Ambient Edge wanted to have us pay $400 to FIND THE LEAK, which the technician should have done right there. The other company found it in 5 minutes and fixed it on the spot!
Also, if you have an older unit that uses R22 coolant. Education yourself. Ambient Edge wanted to retrofit a new pump that uses a different type of coolant. While R22 was banned in Jan of 2020, there are companies who still have stockpiles of it and can service your unit! Check to see if other companies have R22 before letting Ambient Edge talk you into spending thousands. Very shady technicians working for them.

With payment to be made from My personal acct, they still Refused to come w/out speaking to my elderly landlord first. Since I am disabled due to an over 4cm brain tumor, I understand how exhausting a simple phone call can be, so we don't bother unless absolutely necessary. My retired Dad and boyfriend have done almost all repairs over the last 5+ yrs.
This was learned after listening to an unwanted 4 min speech about how wonderful they are, how much their business has grown in 15yrs, why they can charge such "low" prices, on and on...then being pushed with the grift of a "VIP" membership. Seriously.
All I wanted was for them to "tune up" my A/C before the 110+ degree summer hits. This has taken other companies in the past about 15-20min from arrival to departure and was gonna cost $80+tax. Instead, I have no appt, a headache, and am once again frustrated with how little compassion some businesses have for the disabled and the elderly.

This company lies and steals! Scammers! We paid for a WIFI thermostat and they did NOT install the WIFI thermostat. We contacted them and they sent a message telling us how to connect the WIFI. We messaged them back and then they told us that we couldn't afford the WIFI one. WTF!!! I've posted the invoice! I want what I paid for!!! Not this cheap thing you put on my wall! BEWARE!!! They have no decency, no morals and no integrity!

We bought a new sink from Home Depot . We needed an install and we were quoted $279 for install on an under mount sink. Today the guy from Ambient edge shows up and he's cutting out our sink, it's in pieces, is boss Mike called and told him he can remove the sink but not install the new one or else we would have to pay... $700.00 for the job! Wow! What the heck?! So now we have no sink and if we don't pay then I guess we don't have a sink .

Highly recommend!! high quality technicians great financing options and absolute friendliest office staff!!

Called to have them come fix my ac and they came out right away. I have had to have them out a few times and each time I've been lucky to get the same tech, he has made sure to fix the problem ( a leak) and has always been really good at explaining everything. Great company and great tech Shawn very professional!!!!

My A/C was not putting out cold air. I had called another company which came out and said they could not do the job but left the door open and the power handle laying outside the unit. Ambient air came out, addressed the problem correctly and fixed the unit. Michael Angelo was professional, polite and very knowledgeable. Thank you so much Michael for fixing my A/C unit.