Alta Mere Lubbock

Alta Mere had been around for years. We've had several cars tinted there. However, there does not seem to be anyone there lately. Not sure if it's a permanent closure, or not. Sad, as they do quality work.

I had an appointment set up and when I arrived the door was locked. I called the business to let them know I was outside and was met with an extremely bad attitude. Once the door opened the gentleman that was working seemed to be very irritated that I was even there, said he'd open the door if the phone would quit ringing. I asked if I was bothering him and he said that he "doesn't run a 3.5 40" and I should be more patient. (being that the windows to the business are tinted, I could not see inside and did not know anyone was even there). I asked if he was having a bad day, he said yes, I said should I just go somewhere else? He said, "yeah, you probably should" I have worked in retail and customer service for over 20 years and would NEVER treat a customer this way. This was the worst customer service interaction I have ever had.

I had Alta Mere to do my front side windows and they did a good job. I went back to have a tint put on my front windshild. Picked it up and it had cuts and scrapes all over so I returned it to have it redone. I picked it up this time they had put some chemical on the windshield to clean it and it went down into the vents on the dash. Left a white residue also. (Which I cleaned off). There were still cuts in the windshield and they accidentily cut the side windows. Small cuts and they denied doing this but they were not there before. I spoke to them on the phone later and was told the boss would call me about the refund I ask for. Of course we all know what happened with that. Nothing!

Just nother expensive lesson I had to learn.

The owner of this business cancelled twice and when he gave me a day and time to come in so he can tint my car windows, he came from the back with tears in his eyes saying he's going through a divorce and doesn't feel well. Where I come from, no matter what you're going through at home you still have a business to run. So that being said, I wouldn't recommend my worse enemy to this business. I should've had my windows tinted in the state I was living in. Can't wait to leave this horrible place.

Had an appointment at 1 and came at 12:40, the doors were locked and tried calling multiple times with no answer.

Awesome tint, service and quality!! Carson helped me over the phone and was very polite and respectful and knew what he was talking about as far as product, price and warranty. Gregg and Cody did the install and they too were extremely polite and respectful. Not many businesses today still end with a hand shake and a thank you for your business where you feel they are genuine. I will never take another vehicle anywhere else. The service stood out as much as the quality of the tint job. If you ever need a tint job this is the place to go! Head and shoulders above anywhere else I've ever been. I would send anybody family or friends there. Left there feeling very comfortable and confident in my purchase.

I got a new car and the windows weren't tinted, it was always hot in the car when I got of work. I checked with several places and decided to call Altamere because they had done all the vehicles at my work. They did a great job had it finished in one day and at a reasonable price. The staff is very nice and very caring.

Took my car in today at 0900 for tinting and it was done promptly. Staff is knowledgable and professional. Tint looks great and it was the cheapest deal in town for the premium tint. It has a few bubbles but I was told it will go away after a couple weeks of the tint settling. I was told if it doesn't go away to just bring it back and they will take care of it. I will give 5 stars once the bubbles goes away. I still will refer others to this business.

Went to get my windows tinted and the job came out horrible. They redid them and I still had issues with a couple of windows. When I wanted one redone the owner seemed irritated and I had a difficult time trying to find a time for both of us. Other than that the workers were friendly and explained and answered questions.

Visiting from out of town looking for window tinting, Great experience! Real quality products and service! My car looked great and the owner was as friendly as can be! If you want to get your window tinted and looking for a quality job and great service check out this place!