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Allston Collision Center
Categories: Automotive Body Shops Automotive Auto Detailing Automotive Auto Repair Body Shops, Auto Detailing, Auto Repair [Edit]
420 Cambridge St(between Denby Rd & Rugg Rd)
Allston, MA 02134
Neighborhood: Allston/Brighton
(617) 254-8200
- Nearest Transit:
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Cambridge St @ Harvard Ave (501, 64, 66, 9701, 9702, 9703)
Brighton Ave Opp Quint St (193, 57, 57A, 66)
Brighton Ave @ Allston St (193, 57, 66)
- Hours:
Mon-Fri 7 am - 5 pm
$95 for $125 Certificate
Alvin P. said: "I went there for my Audi A3 55k service - I will absolutely be back for any other issues I have. I'll skip writing about how great Steve and the…" read more »
12 reviews for Allston Collision Center
12 reviews in English
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Review from Holly R.
Boston, MA
10/13/2011
I needed some deep scratches and paint work done on my back bumper and the panel above it, over the wheel, from a parking incident. I went to Allston Collision to get a quote, as well as some other places. They had the lower price and were friendly and helpful. Before I took my car there I noticed they had many cars in their lot but whenever I went by at night there were no cars in sight. This is HUGE. Allston is known for vandalism and they didn't have anybody's cars out at night.
When I made the decision to take my car in, I expected them to tell me it would be a while since they seemed like they had a lot on their plate, and I needed my car to move that weekend. Paul was extremely friendly, introduced me to any employees that wandered by while I was there, and told me my car would be ready in about a day and a half. In perfect amount of time for me to move.
When I went to pick up my car I had the same great experience and Paul had someone touch up a scratch in my paint on my door (completely unrelated to what i took it there for) before I left. The repair and the paint job looked like nothing ever happened.
I highly recommend Allston Collision if you want great customer service and your car treated well at a fair price! -
Review from Ayrton A.
Los Angeles, CA
10/7/2011
they do bad bad bad bad bad bad job! what happened was that my sister hit her car, damaging her front bumper, headlight, and hood. First, the front bumper, you can see there are so many dust particles when they painted it. Seems like they don't paint the parts under a dust controlled room. At the bottom part of the bumper, it seems like they used white out (her car is white).
Secondly, they did not fix the headlights properly. I had a warning lights on when I got the car (shipped the car over to LA so I didn't get to check the car before I ship), had to bring it to Audi to get it fixed.
Lastly, the hood paint was totally off! you can see that its so so so so different from other parts of the body.
I can't say more on how bad of a job they did! -
Review from mike s.
Brighton, MA
3/25/2011
Where to begin...
Late December 2010 I was in a minor accident where I received some damage to my rear bumper. Based on the reviews here I decided to give Allston Collision Center a try. Paul and Mark were very good at assessing the damage as well as working with my insurance to get everything squared away to do the repairs and even handled getting a supplement for a new bumper to be put on and having the area repainted.
January 2011: Repairs and paint took about a week. When I received the car they got it washed and cleaned at a nearby car-wash and things looked good. Upon closer inspection there was nice big chunks about half an inch of paint missing around the seams on both ends of the bumper. I brought this issue up and because they guarantee their work and the work was clearly poor Paul was willing to repaint the bumper. Clearly when you run a business like this you cannot expect to give a customer back a car with a mediocre paint job.
Due to snow and perhaps their workload It was a absolute pain to schedule them to repaint my bumper. We are now in late March where Paul found some time to do the work, he was also kind enough to pay for my rental car for the 2 days he had my vehicle.
I receive my vehicle (again washed and cleaned) and do a walk through of the car with Paul. He shows me the right side of the bumper and it looked like they fixed the original poor paint application on the seams. Unfortunately the left side of the bumper was still in the same chipped state as I left it, and there was substantial dirt and grime in many of the creases. The excuse was that the car manufacturer designs the bumper in such a way that it is impossible to do a correct paint job... At this point I did not even have the patience to deal with the situation anymore. When I got home I found 2 large rusty screws in my backseat. I hope the bumper doesn't fly off while I am driving.
In conclusion while they are eager to fix their errors I would not recommend their paint work to anyone who is looking to have their vehicle restored to its original state after receiving any type of damage. -
Review from Jenna B.
Somerville, MA
8/8/2008
A few years ago, I got in a really bad accident when a cab hit the front end of my car. Being new to the area, I chose Allston Collision Center because it was close. This place had my car for over THREE months (!) and every time I called to inquire about it, I got the run around. "Oh, we're waiting for a part to come in. We'll call you in a few days." (they never would). Or, "The guy working on your car is not in today. Call back tomorrow." It got to the point where I was worried I might not even get my car back.
And to top it off, when they were "done", they had apparently forgotten about one huge scrape on the front end. Nice.
Will not go back here, ever.
The only positive thing I can say is that my car was nice and clean when they returned it, but I am pretty sure most places do this anyway. -
Review from Chuckert B.
Arlington, MA
3/26/2008
Dogshit.
I'm not happy with this place at all. I have reason to believe that this place is in on some kind of scam with at least 1 auto insurance company. I have a very long story attached to this that I won't repeat here, but I feel like I basically got screwed here. The employee I delt with, Mark, never ever ever called me back. I bugged the hell out of him for about a year because he needed to fax me a copy of some paperwork and he never did. Now i'm out $400 dollars because of that. (long story).
When they did my larger repair, I also had them repair a broken side mirror. They did a total half ass job, using substandard parts. I can barely adjust this mirror. When I mentioned it, they said "we only charged you $80 dollars for that, what did you expect?".
Fuck them. -
Review from Al N.
Sudbury, MA
8/8/2008
My Jaguar XJ8L was hit in the driver's rear door in a parking lot two weeks before my lease end. Whoever hit it really did a number on the car and of course they didn't leave a note. So much for personal accountability.
I had used Allston Collision Center in the past and was always impress by the quality of their work. I called and talked to Paul and described my predicament. Even though they were very busy, he told me to bring the car down (it was driveable) and he would handle everything and do his best to get it finished in time for the lease turn-in.
When I went to get the car back 7 days later(!!) I almost didn't want to return it to the lease company. On their own, they completely cleaned up and touched up the car and didn't charge me a penny for it. Elaine O'Neil (ACC President) and Paul told me they wanted to make sure the leasing company didn't charge me for incidental scratches or paint chips as they so often do.
This is a level of service way above and beyond what I could have expected from any other shop, including the dealer. My car was fixed perfectly, sooner than I needed, and they went the extra mile to ensure I had a smooth lease end transition.
Elaine and Paul, you have earned a customer for life.
Many thanks, Al Nugent -
Review from John H.
Boston, MA
1/21/2010
This place is incredible. I had gone there previously to get an estimate to repair scratches to my car, and the manager was very helpful and honest. It didn't seem that he was after my money, especially since he gave me a reasonable price and told me that I should wait until I have to return my leased vehicle before making the repairs (since more scratches can easily occur living in Boston).
I went back to this place after some "jerk" knocked off my side view mirror. After they ordered the part, it was installed the next day. I literally only had to wait 5 minutes, so you can't ask for anything better than that. Additionally, his own cost was a fraction of what another place was going to charge me. I definitely recommend this place, and I plan on going back for future repairs. -
Review from Kate S.
Brighton, MA
Updated - 12/18/2009
I am changing my rating to 5 stars for this place since I just visited them for a second time and everything was perfect.
Besides the fact that my car was fixed and cleaned and buffed to a shiny, perfect sheen, working with the owner of this place is a pleasure. They've helped me through this process twice now and answered all of my questions, no matter how clueless I seem. And, they helped usher me into a rental car without any inconvenience. 5 stars, ACC!1 Previous Review: Show all »
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11/10/2008
This place is great in a bunch of ways:
1) They offer very helpful, candid advice on how to handle… Read more »
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Review from Sunil W.
Cambridge, MA
2/2/2010
Every year I come here. Paul is the owner, and Mark is managing in the office. These guys are like family now. Best customer service, best prices, very high quality work. 6 years ago, Paul even told me to get the car I own now, and you know how Boston drivers are...I go every year to get little bumps and dents (and the occasional more serious accidents). They have treated me like family, and they will always take care of their customers. Tell them Doc sent you. Best body/auto shop in Boston.
I have been a customer for over a decade. -
Review from Daniel H.
Cambridge, MA
8/2/2010
Dent Wizard. Fixed crease in my car for $250, had gotten quote for $900 elsewhere. If you have a dent go here, and ask for the Dent Wizard.
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Review from Samuel C.
Boston, MA
11/16/2009
My brand new car was key'd along the entire passenger side of the vehicle and my insurance highly recommended Allston Collision Center.
The process was pretty streamlined due to the fact that my insurance Arbella (via Barr) worked directly with ACC. The appraisal and paperwork were handled by ACC, and the Enterprise on Comm Ave was able to pick me up on site.
The owner Paul is very much customer-oriented and tries to work with you. He estimated 4~5 weekdays to complete the job and completed the job in 4 days.
Quality-wise, the work was so-so. The key'd marks are now gone but there were 5~6 small flaws in the clear coat when I received the car. I questioned about them, and he asked me to bring in the car the next weekday to have them wet sand the flaws out. On the 2nd attempt, he was able to get all but one flaw out. It looks like a small door ding.
Overall, the experience was ok. The process was simple, but returning twice and still having a small flaw on a car that I've had for less than 2 months is somewhat bothersome. I will admit that I'm a perfectionist when it comes to my car, but I will likely try a different body shop next time around.
Edit: On second review, the clear coat flaws aren't too bad, but I did notice paint on my rear tail light, likely due to a poor taping job. It looks like they took my car through an auto car wash - a pet peeve of mine since I prefer to minimize swirls by hand washing. -
Review from Gina L. B.
Boston, MA
8/10/2009
I have nothing but wonderful things to say about Allston Collision Center. They did an absolutely immaculate job reparing my Jeep Grand Cherokee (which sustained extensive rear/tailgate damage after someone backed into me in a parking lot). Mark was especially helpful in his assistance dealing with my insurance company and the rental coverage on my policy. Paul was also a great help, and all staff are incredibly knowledgeable and friendly. I was so pleased to get my beloved Jeep back in such a timely fashion, and even more happy when the car had been washed and vacuumed. I will hopefully not be in another accident in Boston, but if I am, I will definitely go back to Allston Collision Center for the repairs, as well as recommend them to all my friends/family.
