Avis Rent A Car

Do not rent a car from Eugene airport through Avis. The young manager dislikes older people and was incredibly rude and obnoxious. I traveled for 5 days, spent lots of money and was treated very badly. Save your money. There are nicer rental companies who still follow the old adage that the customer is always right!

Rented a car as a member of the "President's Circle". Your car is in space 20, Nope! Car was at the far end of the lot. Had not been cleaned, soft drink cans and bottles inside, dirty carpets etc. in a hurry, took it anyway. Some electronics only worked intermittently. Car died three days later. Wasted a day having it towed 50 miles so I could pick up a replacement car with 72,000 miles on the odometer. Bad brakes, bad tire pressure etc. Returned to Eugene airport, got a shrug from the rental desk attendant who asked for the keys. I'm going back to Hertz!

Eugene has a tiny and super-easy airport. One terminal, one baggage claim area. If you're an Avis member, picking up your car is the slowest part of exiting the airport.

They don't put the keys for preferred members into cars like at other airports, and while you're waiting in line behind people who don't have a reservation you can see your keys hanging on a wall.

Where they should have a sign to start a queue for Avis members, they have a sign advertising how to sign up for Avis membership ... in the one airport where it's of little use.

Almost worth flying through PDX because it drives me crazy every time.

I had a great experience renting a car here recently. I needed a car for my mother while hers was being repaired for an extensive amount of time.

I went in here with my brother to rent the car for mom. He has some sort of status or membership thing that makes him special, and propels him to the front of the line. I have no idea, but he rents cars for work constantly, so he's very familiar with this process, and the status thing does make it faster.

We picked out the car we wanted, which their selection isn't terribly exciting. My brother is picky about his cars, and their selection of high-end or luxury vehicles is almost none. This isn't the typical location he uses, so I suppose that is to be expected.

We dealt with a guy named Joe (I think, but I wouldn't swear to it) who was exceedingly helpful. Unfortunately, he was leaving the company shortly after our encounter. The company wouldn't give him time off for some important testing he needed to do for school. Which made me sad, and was the one bad thing I would say about this company. But, I don't work there, so I can't verify that, but it's what he told us. Which could also be limited to that specific location. Typically, I don't delve into how happy employees are, but he did represent the company well, which stood out to me.

Our customer service agent, Joe, took very good care of us. He went through the options for cars with us, and got us what we needed. He answered all of our questions, and was very helpful. My brother put my name on the rental as well, given my mother doesn't do well with change and different cars. It was very unlikely she would be driving the car. They are supposed to charge some fee for putting more than one name on the rental, but he waived that for us.

The thing I noticed, and I suppose it can be both good and bad, depending on which side you're on, is that if you have whatever VIP status with them is that they will break away from helping "regular" customers to help you. I think that's a little ridiculous. I left my wallet in my brother's truck, so I had to run and grab it when he asked about putting my name on the rental. It was quite the walk back out to the lot, and I'm short. So my legs don't move all too quickly to start with. So they were there, bored and stuck waiting on me. My brother offered to Joe to help other customers who were in the "regular" line while he was waiting on me. Their company policy states they can't leave a customer once they are in that VIP line until they are completely finished and satisfied. In fact, the management watches the cameras to check up on that. It's that big of a deal to them. Now, my brother offered this, and was no problem for him, as there was a line of several people beside him. Joe pointed out their policy, and even though my brother had no problem with this, he wasn't allowed to. Joe literally had to stop what he was doing with a "regular" customer when my brother and I walked in and got in the VIP line.

There was no real explanation given (that I saw) as to why a customer who was clearly there before us had to suddenly wait, even though she was in the middle of her rental process. There's a sign that says VIP customers or whatever to line up at one end of the counter, and everyone else at the other end, but that's about the extent of any explanation. If I were in the "regular" line and some random asshole walked up like he owned the place and skips the line, I'd be a little pissed. Just because it looks like he's special, and the employee stopped what they were doing to help that person. I think I could understand finishing the current rental agreement with the "regular" customer, and then going to give preferential treatment to the VIP customer. But stopping in the middle would annoy me, and it simply looks bad to everyone in line. So the message I got out of that was if you don't have the VIP status with the company and rent cars enough to earn that, you don't really mean anything to them. From some of the looks by customers in the line, it appeared they were thinking the same way I would have perceived it if I were in that line.

So would I return? Yes, simply because my brother always rents cars for me and/or mom if they are needed. I never do that myself, I just call him and he makes it happen. So I suppose there's no alternative. Lol. I was impressed by how they treat their VIP customers, but I would hate that treatment if I were in the other line and having to wait on the VIP customer.

Review 11 of 2017.

Contact you personal insurance before renting. I was tricked into paying $300 for coverage at the counter and they up charged everything they could. Reserved online to pickup downtown. But they didn't have a single car and never called me to inform me that I would need to pick it up at the airport. Being a young father of two girls and leaving for my wedding weekend and dealing with a dishonest salesperson and disorganization of a large company, I can say my experience with Avis was by far the worst part of the whole experience and won't be returning. Thanks for the sour taste Maria. I really could've used this money for other things.