The UPS Store

Amazing staff! They were all very helpful when I was having difficulties shipping a package. The staff were friendly and responsive and answered my many questions. They even gave me a deal on the shipping because they could see I was having difficulty with the process. I would highly recommend this UPS store.

I would literally trust these employees with my life, and honestly I practically have. I ship out several high dollar art pieces a month through this UPS. On the odd times I've been too short on time to box my canvas' ( they're packaged appropriately, just not boxed) I've left the unboxed canvas with them. I don't do this often but they have always taken the best care of boxing and shipping. Even when they're very busy the customer service is top notch. Thankful for this team!!

Wow, this store has gotten a lot of hate!. I've had nothing but good experiences here. I have rented a mailbox here for over a year. I only knock one star off because, as others have mentioned, UPS doesn't automatically renew the mailbox, which is weird. You get emails reminding you that your contract end is coming, and it seems like that would mean it would just roll over on the same card. But you do have to let them know you want to renew. That policy is almost certainly up to UPS corporate so there's not really anything this store can do about it. Maybe tell people when they sign up that they'll have to actively renew each year. Anyway, the service has always been good. Rowan is extremely professional and friendly. Everyone else is pleasant enough. I don't need people to be delighted to see me every time I come in to pick up or return something. I've never found anyone rude. And they are usually *very* quick. This location isn't convenient to my home anymore but I continue to use it because I know it's going to be good. I think that's a pretty high recommendation!

Came in with some returns and my return label on my phone.

Younger girls (2) working there immediately said I needed to go print it myself and lazily pushed me out the building with 0 help.
Long story short I've returned things before and im not stupid..... So walked right back in the store not 5 mins later fully knowing they can print my label and guess what?!!!! A younger guy immediately pointed at the printers name and the link to connect to it! "Sound of printer making a label"

These two lady's have been there awhile as I've seen them previous to this so I know that they knew they could print the label. They either because im a man decided to make it harder for me Or just plain are lazy. I'd prob just say both!

As long as you don't get the younger girls you'll be in business. I've worked with just about everyone else that works here and they always take care of me politely and quickly.

We were traveling, and picked up some things at a local Goodwill to ship home. So, we went to the UPS Store for a pack and ship. Usually we pack our own things for shipping, and we are very experienced with packing and shipping because we run an Etsy shop and ship things all the time.

When the clerk was assisting us, we thought a 12" x 12" x 12" box would be perfect for one of the two parcels. A guy who was not assisting us but seemed like he could've been a manager intervened, insisting that 14" x 14" x 14" would be much better.

I thought, "Of course it's better for him. It costs more!"

It was one of those "let the experts handle it" moments, the kind we all hate, and we probably could've predicted how it would turn out. We purchased insurance, which we don't ordinarily do -- because we were not feeling so confident about how our items would be packed.

The 14" x 14" x 14" package arrived damaged, the box partly collapsed with not enough packing material. There was far too much room in the box. The contents shifted around during the journey, and one of the fragile items was damaged on arrival. The second of two packages arrived safely, but was not packed well, with a very expensive vase shifting around inside the package during transit. That package was also too large a box with not enough packing material.

Fortunately, we do not have to use this UPS Store again, but we wanted to let everyone know what a poor packing job they did. They overcharged us, sent poorly packed boxes, and there was damage. Big thumbs down!

Update: store owner tried to contact me to make things better. Nope, sorry! But here's some free advice. Listen to your customers and things will get better.

I've had a mailbox here for a little over a year now and this review has been long overdue... I visit about 3 times a week to pickup mail, and I've always felt like my time was valued. They're quick, efficient, and easy to work with. You can get in and out in a jiffy. Staff has had some turnover but whom ever is the hiring manager knows who to trust with their store. These folks are just genuinely pleasant to be in the presence of. Thank you for the easy and pleasant service.

I come to this location all the time and I'm always in and out. Super easy dropping off packages, making amazon returns, and I've used their printing services before.
Employees are not overly friendly, but they're working at a ups store and have shit to do, lay off them. They're friendly enough and do a good job

What a customer service nightmare. I overnighted a $500 dress that was supposed to be delivered on 6/9 via UPS for my engagement photos on 6/13. It did not arrive so we asked (paid) UPS to reroute the delivery to Telluride, where our photos were being taken.. I paid $100 to have it rerouted with a 'guaranteed delivery or your money back' date of 6/11. I received an update that it was delayed and wouldn't be delivered until the evening of 6/14, after we would have returned home. I paid another $100 to reroute it back to Broomfield but this time to the store because we were going to be out of town. I called and said that we would be unable to pick it up until 6/27 but was told that they would be sending it back on 6/22 regardless. On 7/12 , after noticing I hadn't received a refund, I looked and saw that it had been shipped back to this location on 7/7 (I received no notification of this). We moved to Denver and were not close enough to make a quick stop once we realized. My fiancé went by the store today and was told they don't have the package, despite the tracking number stating that it is at this facility and the delivery confirmation document linked with my account stating that it is there and was checked in with an employee on 7/7. After expressing frustration, my fiancé was told that there have been a lot of new hires recently and that it is likely one of them put it in an outgoing pile. I then called to confirm and was connected with James, who was incredibly rude, and proceeded to place the blame on me, noting that from his "understanding the package has been there for some time and they had no choice but to return it." The most baffling part is that no one from UPS can tell me where the package is.. we were provided a number (by this branch) for the commerce city sorting site but to no surprise, that number is out of service. We were then provided a corporate number but can not be connected with an actual human being due to their automated system, despite my persistency. Absolutely trash customer service. If I could give negative stars on both this branch and UPS as a company, I would. If they weren't one of two delivery services, I'd refuse to use UPS entirely.

For the second time in 6-months I arrive at this UPS location only to find they are closed during posted/open hours. This morning I was there well after the opening time of 8 am only to find it closed. Had to drive to another UPS location about 20 minutes away. When trying to run a business these inconveniences add up. I cannot take a chance in the future they will be open and as a result will not patronize this store. They of course will use the excuse that there was snow last night/this morning, but then why would you own a UPS store in Colorado if some snow (not a huge storm) kept you from opening? Go to Phoenix. And why did the other UPS store 20 minutes away open at 8 am....on time? Pathetic reliability. Folks, use the UPS store near 52nd and Wadsworth in Arvada or the UPS location on 64th and Ward Road. Please don't reward business owners for showing up when they want to.

Packages are sent quickly, never had a problem, I would recommend to friends and family