AvitaCare Atlanta

I have tried multiple health providers since moving to Atlanta and this place is by far the most attentive and helpful than any of the others I've visited!

They have a full selection of specialists for whatever your needs present them to treat. They also have a practice downstairs that serves as a clinic for walkins and such needs that spring up randomly--colds, etc.

The best part of this practice is they have an amazing pharmacy downstairs that usually has your prescription ready before you leave the office door!

For all Atlantians, I highly recommend this place!!

This is no longer Absolute Care and it shows. The best staff left. Case in point. My appointment is in the fall when Flu shots are available. 2022. Got it there. 2023. Nothing. Crickets. They don't show the same care for you as a patient. Hence name change from Absolute Care to Avita. No more "care". You are actually a burden to them. How dare you make them work! Take up their time. Won't mention the person I saw. Back when the good doctors were there this person probably coasted, but now they have to actually do something. No more title and coasting. If you want a good doctor just ask your friends.

This review is not a reflection on Dr. Robinson or Ben as they were the primary reason I remained with this clinic as long as I did. For 13+ years I considered this my primary care and even after moving I would travel from both my New Orleans and Florida homes to continue my care. However, over the past two years I began to notice subtle changes in the practice such as high staff turnover, the absence of long term staff/nursing, a decrease in customer service and attention and the frayed use of lobby furnishings and overall cleanliness of the facility. The final straw was the difficulty of being able to get through to the office due to both faulty telephone issues and inability to get a prescription refill that lasted for more than four weeks. Even communications between my pharmacy and the practice were ignored. When I did speak to an actual front desk attendant, I was told that I had missed a telehealth appointment which I was later told by the office manager was a mistake on his part and apologized.
i recognized the time had come for me to find another caregiver/practice that makes its patients health and care a priority. It is unfortunate to see a once thriving, professional and accomplished medical practice become blighted.

1 star is a lot for this Dr. Office. When it was AbsoluteCare I never had an issue and saw my dr for 20+ years, however since AvitaCare has taken over there has been a mass exodus of Dr.'s and PA's from the office and the service is nothing like it was.

I was a patient of Dr. Melton at Absolute care for almost 20 years. He was a kind man and quick to help in any situation. Now that Avita has taken over they could care less about their patients. Instead of one doctor, now I see three. It takes days of continual calling to get prescriptions refilled and sometimes they don't get refilled on time. I'm told everyone is out of the office and no calls back. Not sure why, but just know that they aren't the best.

AvitaCare took over the practice in January 2023. Seems like most of the Drs have left. Even my current Nurse Practitioner is leaving. Just discovered that they are billing under MedCura Psychologist. Since this is a Specialty, seeing my primary care provider is billed as a Specialist with my insurance.
It was a good practice when it was AbsoluteCare. Not now.

This place was excellent, but something changed over the years. What was a great staff and service is no more--watching the service staff operating unprofessionally and only attending to clients when they realized that the waiting room was overflowing. Folks were walking out after an exhausting wait, which was frustrating. Now known as Avitacare, they never answer the phone or correspond. I can't get my medical records, log into my account, or make an appointment. I get it, goodbye!

Useless and unprofessional. Imagine setting up an appointment months in advance and when you arrive they tell you it has been moved. Do not see Dr Stewart

I had been with AbsoluteCare for over six years and left the practice because of the incompetent in-house lab personnel. Their LACK of customer service and professionalism is outrageous. My last scheduled appointment is what broke the camel's back.

After trying to get labs completed, without success, my doctor's nurse scheduled an 8:30am appointment. I arrived on time, called to alert them I was in the parking lot (yes, they were observing Covid19 protocol), and was told that someone would contact me when I could come inside. Well, around 9:45am, after hearing nothing and about to be late for my next appointment, I had to leave. If you're wondering, NO ONE ever called me.

If this had been a one-time occurrence, I would have let it go. It wasn't and I didn't! GOOD LUCK if you decide to go to this practice. CUSTOMER SERVICE matters.

I've been with AbCare for a number of years, but the staff has been slow to return calls about my refills & Covid shots! I still like that they are local & close for me.