A-Nova Appliance

My boyfriend owns several rental properties around the DC metro area and he has always had great service with A-NOVA (I know because I've been on wait-for-the-service-guy duty plenty of times!). The technicians have always arrived within the given time frame, been courteous and swift, and quite knowledgeable about the parts that either his Sub-Zero fridges or Viking cooktops needed. There was one instance when a tech did arrive late... But he apologized profusely and explained that they are currently under-staffed. I give them 5 stars because this is clearly a small business that has been up and running since 1978, and I truly do have a soft spot in my heart for small businesses. I watch Shark Tank religiously and really do believe that it is through the economies of small businesses that bridge the gap between the middle class and the 1%. As such, I encourage my bf to continue to use them, as he owns a small business himself with his rental properties. Anyways, I've never had a problem using these guys. They've always been courteous and pleasant with me - especially Harold. He's been great in terms of customer service and product knowledge. (I've studied Marketing so I pay attention to these things.) Apparently these guys are one of the only factory authorized repair services for Viking appliances in the area, which is great because all my bf installs are Viking stoves.

MAKE AMERICA GREAT AGAIN!

DO NOT WASTE YOUR MONEY. I was loyal to this company and hired them to come out many times for an ice maker repair. The issue persisted for many many months. Company continued to charge me for diagnostic and repairs but NEVER fixed the problem. They claim it was working after a visit in May, but it worked for about an hour before breaking again. They came back and insisted I should replace a water line which would fix the issue. WRONG. Another visit that was a waste of money. I tired to have them come take another look after returning from an extended trip. Was told that since its over 30 days they would have to charge me ANOTHER diagnostic fee. After explaining I was away and going through the fact that this has been an ongoing issue, I was told to read the contract and to call SubZero about the issue (since they clearly cannot figure out the problem).This company is more concerned with making money then they are fixing your appliance. I would NEVER recommend hiring A-NOVA Appliance unless you have money burning a hole in your pocket.

AVOID AT ALL COSTS! Harold, the manager and one of the service technicians, is either incompetent or delusional. He has been working on our Viking oven since March 2023 (it is now late November). He has come out 8 separate times and the oven is in worse shape than when we started this process. Harold is very good at blaming users, Viking and any other cause aside from himself.

Started with an oven door that would not close. First technician shattered the glass on the door. Later they came to replace the door and hinges. That took two or three visits. And then the oven stopped turning on. They replaced the motherboard twice! Now the oven door doesn't close AGAIN and one of the eyes on the stove does not work. UNREAL!

My oven's circuit board went out in March, A Nova set up 4 appointments since then to do the repairs and every time the appointment date arrives, they call it off due to sickness. It's now set for repair Oct. 8th. I can't believe they cannot alter a schedule to allow someone to fix this. I'd give less than 1 star, but I can't.

Poor service!!

Mory arrived on time, gave me an estimate that included labor and immediately began replacing the gasket on my Miele washing machine (a bit more involved than I imagined).
After putting the appliance through its cycles, he discovered and quickly attended to a residual issue.
Mory is not hesitant to tackle and complete the job; he is truly a problem- solver. After dealing with three other companies recently, I can tell you that he is one-of-a-kind.
A-Nova Appliance would do well to continue hiring such high quality employees!

We used A-Nova on both our new Viking range and our old Viking range and had wonderful service. Zaher was our service rep and he knew exactly what to do and did not waste time. He was knowledgeable about our appliance, detected the issue right away, and reported back to Viking in order for them to approve the repair and send the part. Zaher arrived on time for all
three appointments, keep the area clean and was respectful. I was in contact the front office at A-Nova and received wonderful customer service there as well. I mainly spoke to Denise and she kept me up to date on what the next steps were and the timeline.

If you are working with Miele, or any appliance, Mory should be your first call. 11/10 Stars - I think its the first time we've ever had a repair where when the technician left, the fridge was working instead of needing to order parts, etc. Also Mory is a positive person to be around - will be our first call moving forward. Thanks again

I would avoid these people at all costs. Rude and condescending and cant admit when they make a mistake. They can't get a schedule straight so I'm sure they can't competently fix an appliance.
They frankly just don't care!

I just had a great experience with Zee from A-Nova Appliance. I have a 20 Viking range that needed some TLC. Zee is professional, efficient and has a strong focus on customer service.

He had to come to my house twice. The first visit was to diagnose the issues and the second was to install needed parts. Each time he called me an hour before the scheduled window to tell me when he would arrive. He arrived on time and efficiently took care of the tasks at hand. He also took the time to explain what was wrong.

Zee is a fantastic technician.

Don K. came by and serviced our Viking oven and stovetop. He problem solved our oven issue in twenty minutes that our previous appliance repair company could not figure out. Professional, timely and a great experience overall with A-Nova.