A & E Relocation Services

Unacceptable. I had advised the company that previous moving companies needed two days for packing and unpacking each, and that furniture was sensitive and expensive. A&E movers rushed the packing in one day. They dumped the contents of all the drawers in each room into wardrobe sized boxes and then left it in a big pile at the destination. Shelving was ripped apart with force and cannot be reassembled. Expensive furniture was transported without any protection and damaged. Boxes were poorly labeled and ended up in the wrong place. After delivery, the new home was left looking like it had been ransacked by looters.

The physical damage to property itself is costly and tedious to get reimbursed for: it takes hours just to document it, many more hours to find replacements or parts, and it may take months to get reimbursed (during which time you are not allowed to fix the item). But the worst part is the months it will take to get my life together again, and nothing will compensate me for that.

Next time, I will go with a pod moving company again and hire packers by the hour. That way, they won't rush through the job, my belongings won't be crammed upside down into a tightly packed van by people who don't give a damn, and it will likely be cheaper as well.

I signed up for a cross country move ( west coast to east coast) through mayflower on a recommendation from family.They ended up using A&E relocations in our state. The process for a quote was very straightforward and although slightly more expensive than other quotes the pricing transparency was better and "locked in" compared to just verbal estimates I received from other places which never had viewed anything in the house.

After I booked , I looked up A &E on yelp and was horrified at the reviews and debated backing out but decided to stick with it because I had too much other stuff to deal with.

Needless to say, I didn't have anything to be worried about. The movers arrived on time, packed everything up without damage to my house.

Everything arrived on time, with everything accounted for and no damage to anything. A few of the boxes were a little banged up but the contents were totally fine. Phil from A&E had recommended using Rubbermaid containers for more expensive items which I think was a great call.

On top of all that ,the final price came in at lower than what was quoted. Overall, I would use them again if I ever have to make another cross country move.

I'll be brief but this is the worst moving company I have ever had, and I've moved a lot in the twelve years I've been in the military! Here's a breakdown of the type of service I received.

PRICE
-Charged $25,448.16 to move 16,000 lbs of household goods from Tacoma, WA to St Louis, MO. That is outrageous! Let that sink in before you give up your information for a "free quote"

PACKING
-One packer used the bathroom in my house and...I kid you not...pooped on the floor. My 5 year old found it and asked why someone left chocolate on the floor. Just absolutely disgusting and unprofessional
-Packers forgot to pack multiple cabinets and had to come back to pack the day of the move
-Packers did not put itemized stickers on any furniture or any of the items in the office. This created havoc at the destination as we couldn't get the right inventory count or have numbers in order to file a claim.

MOVING
-Movers did not listen to me about the entryway to the neighborhood and their truck became stuck. This caused damage to the road and delayed the move.
-Movers did not listen to me about the volume/weight of our household goods. My estimate was very accurate as we had just moved 3 years prior and had not bought any significant purchases since then. I told them we needed a full truck but they brought one that was half filled. The remainder had to be shipped by freight
-Mover for the freight truck tried to manipulate me into signing documents prior to him doing his job. When I protested he became unprofessional and threw the papers at me.
-The driver announced to the crew how much tip I was giving everyone ($10/hr/person in addition to buying them lunch and dinner on both loading days). That's strange and unprofessional. It almost felt like he was trying to wrangle more money from me if the crew wasn't satisfied with it.

DELIVERY
-At the destination, we found that more items were broken than we have ever had in all of our prior moves. Books were placed upon vases without padding. Appliances were dented due to dropped boxes and no padding. Furniture was covered in scratches because it was moved without protection. The claim is so extensive that I've been putting it off because of how many items I'll have to list.

POSITIVE NOTES
-Kira (Head Coordinator) is absolutely amazing. She empathized with us and was very responsive to our issues. She remained professional and helpful the entire time. Too bad she is surrounded by unprofessional co-workers. She has a bright future ahead of her in whatever field she chooses to work in!

We are a military family PCSing from TX to WA. Our items arrived early and we were contacted via our moving coordinator by email that we needed to schedule a delivery date or our items would be held in storage. We informed the coordinator multiple times via email and via voicemails that we could receive our HHGs the 30th of June or the 1st of July. Multiple days pass (as we continue to try to contact them) and no reply. Then we get an email stating they cannot deliver our items anymore and they will be held in storage. Not only can we not get our house hold goods but our original delivery date of the 8th has now been rescheduled to the 11th. Extremely frustrating when your a family with 3 kids and pets and living in your house with NOTHING. The Friday before our delivery rolls around and no on calls to confirm the delivery date. We start to get anxious. Monday the 11th comes and it's about 1030am in the morning and we still haven't heard anything. I call the military moving coordinator and she confirms that they are indeed CONFIRMED to delivery our household goods today and if they don't arrive by noon to call back. Less than an hour later we get an email from our military liaison saying they won't be arriving due to a "truck issue". NO ONE from a&e even tried to contact us. We had the house all ready for the movers to come in and deliver. We moved our schedules around to be available. The quality assurance officer from JBLM shows up around noon and was like "where are your movers?" NO ONE EVEN CONTACTED HIM. So he wasted his precious time driving out to our home and no one was there. He was able to get a hold of A&e who said they will deliver tomorrow (Tuesday July 12th) and will call by 430pm for a time frame... lo and behold... no one ever called us Monday afternoon... I reached out to the quality assurance officer and he called A&E Tuesday morning. Was told they would deliver tomorrow (Wednesday) and gave me their contact info because THIS IS NOT ACCEPTABLE. I called and was told that they have "every intention" of delivering our household goods tomorrow (Wednesday) but can't guarantee. My husbands uniforms are in our household goods! That should have been delivered two weeks ago! And now they can't even give us a delivery date... this is BS. She proceeds to tell me they don't have our phone numbers. You have got to be kidding me. All that information was provided to the moving coordinator and is on paperwork YOU POSSESS! if you can't find it you NEED to contact the military moving coordinator to get it. You cannot expect us to keep clearing our schedule for you to not show up and not contact us about it either.
I was promised for a phone call again by 430 today to "see" if they can deliver tomorrow... this company is absolute trash. Stay far away and do not use them. All I can say is that all our stuff better be there and nothing better be damaged because this is insane. Horrible.
(Noting to say: I have never ever written a negative review for anyone. But I feel like people need to be warned about this company and how horrible our experience has been. Who knows when we will actually get our stuff?)
Update: we aren't getting our things today (Wednesday) either... spoke with another coordinator who couldn't give me a new date and gave me the same excuses. They have held our stuff since end of June despite multiple requests for delivery. Only to be No showed every time we were promised delivery. We move all the time, we understand how things work and we are VERY patient people, but we have been completely taken advantage of...We are one step away from filing a police report for theft....

If I could rate this company ZERO stars, I would.

A clear lack of integrity. They were supposed to deliver our HHG on Monday, never called to let us know that it wasn't going to be delivered. When we finally contacted them later that day, they said it would be delivered the following day. Again, they did not deliver and did not notify -- this happened every single day until it was finally delivered.

We had to contact our installation transportation office QA folks to assist in even getting our things.

When the shipment finally arrived my almost brand new motorcycle was missing, as well as, a swivel glider chair. The delivery crew (who was actual really nice) told us right away that our motorcycle was not on the truck. Although after much further discussion, they were told by their warehouse not to tell us it was missing and that it had clearly been cut out of our spot in the warehouse and removed.

I wasted my entire week of leave waiting for my delivery and now have spent my Friday afternoon, post-delivery, having had to drive to the actual business to talk to the GM and warehouse manager that we're completely incompetent.

The Warehouse manager said he thought he noticed Something missing earlier this week - and he thought it was my motorcycle. He wouldn't tell me exactly who he spoke with once he noticed it was missing, nor specific dates.

While I sat in the office and waiting for their management to come speak with me, the front desk and warehouse people showed a clear lack of interest in the customer because they were laughing about how a driver was showing up at 3:58 and the warehouse closes at 4, so they wouldn't allow him to pick up until Monday.

They clearly do not care about customers and are completely dishonest with everything they say.

I will ensure the owner, their parent company (Mayflower), and the TSP are aware of this as well so no other servicemember has to go through this awful experience.

Under NO CIRCUMSTANCES should you choose to do business with this company.

Please save yourself trouble and don't hire this company. We did a move to Arizona and it has been a disaster. Broke our king size bed rail and damaged the headboard beyond repair. Lots of lost and broken items. They sent us stuff that didn't belong to us. We paid over $19000 for their service and have little hope of recovery.
They use they Mayflower name but they shouldn't be able to.

They lost all the information I gave them and did not get back to me, they refused to let me speak to a supervisor about this, they were terrible

I was quoted 2 trucks, 4 movers. Only 1 truck and 2 movers showed up and they forgot the loading ramps so they left to get them and I was charged for the but they were gone.
Furniture was reassembled poorly, half the boxes that were clearly labeled with location ended up in the wrong place, and the movers were very slow and unprofessional. Another group joined in the last hour and they were an improvement but the move took way longer than it should have.

Would not recommend.

These people were careless with our things and broke things that are irreplaceable. Their packers packed a very dessicated dead mouse in one box that held my husband's shop equipment. Lamp shades damaged. Glass decor pieces they didn't pack properly that were broken and no one sells glass that thin to repair. Then when we were nearly ready to go the negotiations on house we wanted to buy fell thru and Phil was po'd that we had no where to deliver our goods. In the end we left WA the last full week of November still thinking we were good to go for delivery sometime late Dec. In fact, we didn't receive the last of our goods ... we think... until February 15th. I only gave them one star because you can't post a review with no stars.

A&E Relocation Services did an excellent job with knowledgeable crew members who were on-time, efficient, and pleasant. It was a small move but essential and A&E did the job at a fair price. Will call again if I need moving service.