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About the Business
Now open in Fishtown! We’re currently offering daycare Monday-Friday (but weekend hours and overnight boarding are coming soon!) Daycare is a fun, supervised space for your dog to make friends and burn off some energy. We offer top-notch full service grooming by appointment as well as a la carte services on a walk in basis. Our groomers are experienced, knowledgeable, gentle and here to make sure you and your pup have your best-ever salon experience!
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Douglas G.Plymouth Meeting, PA036Apr 7, 2023BEWARE! CF if you see this contact me dgratz00@gmail.com...my dog died today after catching something at this place . They said she contracted kennel cough and text me on Saturday but at the rate she declined she had to have been sick much longer than they care to admit . I even have a recorded conversation where my friend called and they knew a bad dog influenza was going around philadelphia and still didn't give antibiotics or take to vet after knowing it was not just kennel cough ....I just picked up my dog and is not expected to live past today and she didn't , she contracted kennel cough which turned to pneumonia and passed away. She's was in septic shock. They should have taken her to the vet when she contracted the kennel cough and was seen not eating and lethargic. She got it April 1st, I picked her up April 3 and on April 4 is in the ICU and died today . Pure negligence . Do not board or groom here . Looking back when I brought her in she wasn't happy and had to be picked up, and she usually doesn't mind being boarded (other places she walks right in) so something isn't right at this place. And I'm at a loss for words. She is my life! The fact that kennel cough went around means a dog might have not had their shots (maybe not since it's like the flu and different strains might be resistant to the shot ) but even still they were flat out negligent and should have taken her to the vet. They lied on the text when telling me about it, saying she was eating and drinking fine, but when I picked her up you can clearly tell she had not been eating or drinking (the hospital said she was extremely dehydrated and when we got home she threw up straight bile, no food in her stomach) if she wasn't eating that's a sign that the kennel cough has turned into something worse along with barely being able to walk, they should have taken her to the vet as per the signed agreement, this all could have been avoided and now I lost my best friend. I'm balling my eyes out when I visited her today when they said the only reason she still alive was the meds and machines I know kennel cough can be at any boarding but this place simply ignored her serious symptoms
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Courtney C.
Apr 7, 2023
We are all absolutely heartbroken about Nala and for you. This is a tragic outcome and incredible loss. The facts as you’re laying them out, however, are incorrect. We notified you immediately when Nala began coughing on Saturday afternoon, with a scheduled pick up the next morning. We learned Sunday that you would not be able to pick up until first thing the next morning. Her coughing persisted throughout the day when her breathing was elevated (during walks, when excited, etc. with no notable progression.) We informed you that we would be taking her to
the vet if we saw any, to which there was no response.
Nala was not picked up until noon on Monday, with no answer/response to requests for an ETA, as she did need to be treated. It was discussed at pick up that she seemed to be outwardly feeling bad as of early Monday and should see a vet. She was not taken until Tuesday after a full 24 hours back in your care. We absolutely monitor and seek veterinary care for dogs who become sick, and that is most easily done with communication on both sides and it becomes increasingly difficult when we’re not clear on how long a dog is going to be with us.
We cannot absolutely prevent the spread of illness in a daycare setting. Outside of isolation and disinfection, the most important thing we can do is be transparent and communicative about what’s going on and share information about that as we learn it. We take that bit very seriously, as the recording you’re referring to would suggest.
Again, I am terribly sorry for your loss. We all very much loved getting to know her.
Alex M.Brookline, MA2084237Feb 16, 2022First to ReviewI've been taking my dog Kennedy here for months now and just wanted to leave a quick review raving about the grooming here. The staff is SO friendly and absolutely adore my dog from the second we walk in. The groomer remembers her, and my dog always comes home smelling amazing, shedding way less (she gets a de-shed treatment since she's a husky) and her paw pads are trimmed which I could never do as well on my own. The price is also reasonable for the quality groom. Would recommend!
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