Review Highlights
“I've always loved the place, but it's been under new management for a couple years and it's definitely improved since then as well.” in 2 reviews
“Since I was literally raised on El Palacio food since I was a teenager, I have to give this place 2 thumbs up.” in 2 reviews
“Did not have to wait long for a table.” in 2 reviews
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49 reviews
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- Nov 30, 2022
El Palacio Restaurant is a very Americanized version of Mexican food. It was somewhat quiet when I visited here. It is on the main road (231) through the area and service was friendly.
Overall, I am going to give it three stars. Again, it is very Americanized and nothing too spectacular.Helpful 8Thanks 0Love this 6Oh no 0 - April M.Ozark, AL219Mar 27, 2023
Locally owned and operated if I ain't mistaken.
Best texmex I know of.
I always get the whole order of grande nachos Helpful 0Thanks 0Love this 0Oh no 0 - Donna G.AL, AL0354Sep 26, 2023
Our Classic's Church Group went here on Saturday September 23, our waitress Christy was great. Two ladies in our group ordered the Hamburgers when the food came out the buns for the hamburgers were burnt and made the hamburgers tough. One gentleman ordered the polo Loco the chicken was dry he asked for tortillas the tortillas came on a plate (2) he said they must have pulled them from the refrigerator cause they were ice cold , normally tortillas come wrapped in foil and heated . We had a total of 12 people and all were disappointed about the food.
Helpful 1Thanks 0Love this 0Oh no 0 - Mia R.Birmingham, AL1182Sep 10, 2022
Not Mexican food. No taste, no good.
Ordered a quesadilla and cheese was some canned goop, barely heated. My friend got a plate of overcooked rubbery stuff was supposed to be meat. More fat on it than actual "meat" and slimy cold vegetables. Wasn't edible. Mentioned it to a waitress (not our waitress) who left and never came back. Terrible food, terrible service. Never saw our actual waitress after she dropped off the food. What the heck?Helpful 1Thanks 0Love this 0Oh no 0 - Gerald S.Ozark, AL01Feb 14, 2023
El Palacio greeter, Ashley, made us feel welcome with her friendliness and attentiveness. Our waitress, Skylar, was very helpful and prompt with our numerous requests (i.e. more chips, salsa, napkins, etc.). The menu was extensive and very reasonable. The best part was the food. My wife and I both ordered combination plates and were pleased with the quality and portions.
The enchiladas and tacos were served fresh from the kitchen in a very appetizing manner. Next time in town we will definitely stop here for great Mexican food.Helpful 1Thanks 0Love this 0Oh no 0 - Mia R.Susanville, CA111May 15, 2022
Not great food. Strange cheese sauce was funky tasting. Didn't taste like cheddar, more like velveeta. Also my wife's refried beans had no beans, like they were obliterated and runny. Just strange. I would not go back. Sorry, but just not a good food experience.
The staff was friendly and server was great.Helpful 0Thanks 0Love this 0Oh no 0 - David W.Daleville, AL1128Mar 20, 2022
I haven't eaten here in over 20 years, I never really cared for the food, even growing up I wasn't a fan. However tonight after a long day working my wife wanted to try it. I begrudgingly agreed, now 2 hours later I sit here hungry writing this review. The wait to be seated was fairly long as they were short staffed so I won't rate based on that. I ordered the Chicken Fajitas for $16.99. After 20 or so min. the table that was seated after us got their food first, note I'm already one order of chips, salsa and cheese dip in now starting on the second order. My wife and sister in laws order arrives then mine. I'm somewhat concerned when I see a few green peppers and onions on the skillet with a few slices of slightly over room temp chicken on top with ZERO seasoning on it. I poke one slice of the chicken and it's maybe 90 ish degrees. Whatever I'm hungry so I build my first Fajita... one scoop of beans, a little rice, some lettuce, shredded cheese and the chicken topped with sour cream. This taste like bagged chicken with liquid smoke flavor poured on. I forced the first one down but refused to eat anymore. My wife had the chicken enchiladas and Chile relleno plate. She ate one enchilada and asked for a to go box because she didn't want to complain. My sister in law had the crispy quesadilla, she made it in 4 or 5 bites before she gave up and went back to the chips again, which were actually good. The sweet tea was as well. They comped my Fajitas but we paid $38 for the rest. They swear it isn't bagged chicken but did acknowledge they doused it with liquid smoke flavoring. Long story short... "Hey, let's go eat at El palacio" is not in our vocabulary. My dog thoroughly enjoyed the other enchilada, Chile Relleno and rice when we got home.
This is the same review I posted on Google and the reply I got from the owner was just as bad as the food.Helpful 0Thanks 0Love this 0Oh no 0 - D R.Ozark, AL07Dec 28, 2022Updated review
not your typical Mexican food. I like it. it isnt a local Mexican restaurant that pops up on every corner offering white cheese dip and weak salsa. this place takes a sophisticated person to enjoy.
Helpful 0Thanks 0Love this 0Oh no 0Nov 5, 2019Previous reviewFood is good. Different taste than other restaurants in same category (i.e. the Rodeos of the area) Salsa spiceyyyy.
Jan 14, 2019Previous reviewA local tradition. Yellow cheese dip is a must. The salsa is spiceyyyy
- Cary M.Warrensburg, MO1348137Oct 23, 2020
This restaurant is tex mex, you can order mexican or hamburger and fries. There were 11 of us and the table was perfect size. The food was really good and christy was a really good waitress, she stayed on top of our drinks and brought plenty chips and several dips. It is more food then we could eat. Enjoyable atmosphere. Ozark ala. Is just outside of fort rucker army base. Really good thanks
Helpful 0Thanks 0Love this 0Oh no 0 - CoolBeans T.New Braunfels, TX21337Jan 6, 2020
I was recommended this place by two different people so I tried it out. I sat under the first dining section you see when walking in, it had a big skylight thingie above it and I was cold my whole meal and I didn't bring a jacket. The food was decent, a little plain but decent. The one thing I can't stand is being served an incomplete meal. I had the combo plate that comes with enchiladas and a taco, but it had no sides like rice and beans or tortillas. I've grown up eating Mexican food in New Mexico and Texas and I've never been served a plate without tortillas or rice and beans with my meal. I'd never go back for that reason. Rice and beans or some side dish should always come with the Mexican food, along with a bread item.
The two good things were the customer service and the salsa.Helpful 0Thanks 0Love this 0Oh no 0
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