Lakeland Automall

The worst of the worst!

Are you ready to get ripped off?
Want to be part of bait and switch?
Are you looking to waste your time?

This is the spot for you!

Told me a truck was 59k when I go to sign the financing manager tells me she already applied a wheel coverage & 7,000 in fees to the price.

Tell me how a 60k truck with 28k down & I still have to finance 37k you are a clown.

I will preface this review by acknowledging two things up front:

1) Whenever buying high ticket items, I take everything with a grain a salt. You're walking into an establishment in which their goal is to make money "off you". Elaborating, stretching the truth, etc will happen.
2) I have zero issue walking away if the price isn't right. I walk in with a price in mind, if a dealer doesn't meet it, I'm not negotiating. We are lucky to be in a position of this is something we would like but by no means need.

Given that, our experience with Lakeland Automall and Jason was positive. While I don't know that he knew a ton about cars, he looked up any questions I had and answered them sufficiently. While I had been "watching" this car for about a month, it drove better than expected. The exterior and interior pictures online were pretty accurate and while didn't reveal everything, it did show the the most obvious issues. Given that it was an accurate description.

The location itself was what I expect from a used car lot, better than the crowded, all cars sit in the sun lots closer to downtown.

Ultimately we left with what we wanted at the price we wanted so I really can't complain. If we saw another car here of interest, I would consider going back.

A few days ago I had my 2019 Mustang serviced in Ford dealer in Hillsborough county.
My car started to act crazy after I picked it up with the check engine light and the wrench light on.. it was running in emergency-limp mode.
I called Lakeland Automall spoke to Danielle who told me to bring the car in very early in the morning.
It turns out .... the person who serviced my car at the other Ford dealer didn't connect all the wire after servicing my car. Problem was fixed.
Kudos for the guys in the Service Department.
Lakeland Automall definitely earned my business now!!!

Awful dealership. Tons of hidden fees and additional costs. Went to look at a car listed at $39,500 and they refused to let me test drive it until I agreed with their out the door price. How am I supposed to agree with the price when I haven't driven or even looked at the car yet. They pulled out the sheet with the out the door price which was $47,000. Noticed they added a $3,000 "reconditioning fee" for what they did to the car after they took it in on trade. Why is it my responsibility to pay for things done to the car that they did when I didn't own it at the time? I used to work at a dealership and it is the dealership's responsibility to pay for any reconditioning the car requires since they are the ones that took it in, not the future buyer's! NEVER pay for reconditioning, it is not your responsibility. They price their cars below average to get people into the dealer, then slap on a few extra thousand once you're in there.

DO NOT BUY from this dealership! They are money hungry and hide anything they can. Get the out the door price before you go in if you decide to shop there, as it will definitely be higher than you expected. Waste of my time even showing up.

I was so excited for my 2021 Kia K5 GT-Line.. but after less than a month of having it my car won't start. A neighbor checked my battery and it's completely shot with only 10.3 volts . Does anyone care? Hell no. Even told me to reach out to Kia even though I did not even buy it from Kia. I bought it from Lakeland auto mall. No communication whatsoever with anyone I reach out with and it's kind of like I'm shit out of luck and I have to come out of my pocket now for a battery for $270 and they already knew the battery was bad.


This was my first ever car purchase and the worse experience ever. Don't buy from them, they're just trying to get cars off their lot.

Today I saw a used 2019 SUV advertised on their website for $20,989, plus tax, tag, title and dealer fee. I liked the vehicle and wanted to purchase it. The total out the door price should have been around $23,800 including tax, tag, license fee and $998.00 dealer fee. I was ok with that even thought I hate paying these ridiculous "dealer fees."
I had to ask the salesman to show me the buyer's order he wanted us to agree to and sign and the bottom line total was listed as a little over $28,000. The actual costs where not properly broken out or explained on the paper he showed me. I was shocked at the $4,200 increase over what I had agreed to pay! I was told it was the addition of "Reconditioning costs," and additional undisclosed dealer fees and taxes. Can you say RIP OFF?

Stay away from this unprofessional dealership.

update Monday April 4.
called the place to ask about my part. I was immediately placed on hold before I could ask anything.I have been on hold for over 9 minutes. Keep in mind, I had to contact them for all of the following information. When they parts guy came on, he told me it would be over 100 dollars MORE shipping cost (from lakeland to jacksonville). I had already paid the cost of the part PLUS what they already had listed in the charge for shipping for a total of 110 dollars. They are a bunch of scam artists and I do not want you to just take this story as evidence, look at ALL of the other stories people have submitted as evidence. DO NOT WASTE YOUR TIME!

If I could give a negative review I would. This place is about money and not customer service. They would rather fleece someone than help someone and create a lifetime customer.

My review will mean nothing, they are a big company and I work in marketing and know the tactics they use to stack up tons of positive reviews while suffocating the negative reviews.

I bought a Ford Transit in 2020 at the beginning of the pandemic. I messed up and I own that mistake because I took Duane and Carlo at their word because I am old school and thought it meant something. Unfortunately that is not the case here, their word means nothing and they are only concerned with meeting the bottom line.

The original price was more than what we agreed on, but I am an idiot and signed it while not looking at the contract. Carlo (no longer works there) then sold me warranties which I may as well have taken cash and flushed down the toilet. After getting 3 or 4 oil changes paid for (that's worth 5 grand) and something actually goes wrong the warranty does not cover it due to mileage...lol. This was never told to us. I am still paying on these worthless warranties that Carlo fooled me on.

I was so screwed due to believing these guys I have to laugh and pat them on the back for a job well done. They got me good, but they won't get me again.

To top things off they wanted to charge me over $2,000 for a repair that I thought was under warranty. This is after I paid for towing that was covered but did not know because I again believed them rather than doing research myself. Joyce Automotive did the job for half of the price. If you have repairs GO TO JOYCE!

This place is a joke and its unfortunate. So many people are going to be deceived by them. I will do my best to deter innocent folks from them with my story. I probably can't stop millions of dollars, but hopefully I can stop $20,000 from a hard working person. That is all I want.

This place is not honest. I know you don't expect much from Auto sales, but everything about them is dishonest. I blamed myself for 2 years because I made a bad deal, they got me. However, when their warranties that I am still paying for are not honored...what's the point. It is clear they just want to make money.

Greg B. probably won't reply to mine.

Do not finance a car through Hyundai. My account was overpaid by 400.66. They have came up with every reason not to pay it, and after 16 days I am still waiting for them to take action. They keep referencing problems with their process. The end result, so far they are keeping my 400.66. Stay clear of Hyundai they are crooks.

We had a great experience with Nick Young. We had been researching several SUV's on line and the Honda they had was exactly what i wanted at a great price.
After reading some bad reviews i thought it would help others if they knew the following.
My husband sold cars fir a few years so we had an inside to how dealerships work.

We are familiar with "dealer fee's" or "lot fee's so no surprise there and had already calculated that into the price. We are also familiar with reconditioning fees so was prepared to see what they would charge for things that should be done b4 they sell the vehicle. The reconditioning fee was too high for what they had done but i would have bought the car and had to put new breaks and stuff on it so we negotiated the deal and bought the vehicle.
I do not agree with reconditioning fees as when cars are traded in repair cost is figured in on the deal. I think dealerships should advertise the price they are actually charging for the vehicle. This practice should be outlawed but it is what it is and just be aware b4 you go to look at ANY dealership.
Had we not been reading fine print and knew what we were walking in on i would have walked out but luckily we got a likeable salesman (Nick) the vehicle was as they described and even with the fees it was a good deal. Everyone we encountered there was pleasant and i would buy there again.
I hope sharing this info will help you be happy with buying at any dealership but truly it was a pleasure doing business with them and i love my new to me vehicle!