SmartStyle

A few months ago, I booked an appointment with Hope for 10:00 AM appointment for color, style, and wax. Booked online the day before and arrived 15 minutes early and waited outside the door for them to open. I was told that someone had "walked in" and booked an appointment so she would not be able to get to me. The "walk-in" was not there. So I found that interesting. Now please don't get me wrong, Hope is not the reason I am giving this bad review. She is a fantastic stylist.

This location is so convenient I tried again. Booked on the phone for the first available stylist. Was told when I got there they were too busy. A few tears later and I at least got a haircut by one of the stylists.

Tried again today. Booked online early, for 4:45 hair color, style, and wax. Called to confirm only to be told that they don't take hair color after 4:00 pm. Thank goodness I didn't drive all the way over there. You could tell that the woman didn't really want to help. She said they close at 7 pm and might be able to do part of what I booked.

I use to love this place. They catered to working individuals who don't have the luxury of taking off work during the day time to get their hair done. Now they are subpar and want you to cater to them. This tells me that the SmartStyle company should really take a look at who is running this establishment, and the rules and regulations regarding online booking and service delivery.

Me and my boyfriend got our haircut at the same time. We didn't have an appointment but they were able to cut our hair right away and it only took about half an hour. Tina cut my curly hair very well. She washed then cut off a lot of my hair, which is what I asked for. She did a great job although she was a little rough when washing and styling with product. Sasha cut my boyfriend's hair but asked for help when she wasn't sure what to do. This was actually a good thing because then she didn't mess up his hair by continuing. It was only $31 for both our haircuts combined, although Tina gave my boyfriend a discount for some reason. I'm not quite sure why. I love my haircut and my boyfriend loves his. I will probably come here again.

Miss Bert was fantastic! I didn't know what I wanted to do when I went in. She had a great suggestion and I love it!!! Will definately go back as long as she is there to cut my hair and style it for me!!!

I only give a 5 because of Jackie. She understands a working womans need for an easy, feminine haircut and never lets me leave looking anything but good.