NAGI Jewelers

Nagi Jewelers resolve my problem, and I would go back to them again. The associates are very pleasant and helpful. Thanks again for what you did for us

Inferior merchandise. Owner LIES. Sold damaged merchandise to uneductuatd buy. Then when I returned, owner claimed buyer must have taken it out of the box and damaged it. Not so. Still in original box.

Owner was SO HAPPY to unload a flawed piece to a buyer with less-than-educated experience. (I can just see him giggling in the back room. "Hey, I sold that damaged Movado a rube!" When I tried to replace with undamaged piece, owner was rude and blamed my gentle husband for wrecking mechandise. You can NOT scratch a saphire crystal on a Movado watch without a drill.

No drill was used. Bad business. I have a feeling my husband did not take the watch out to the box, hit it with a drill, rewrap it and then gave it to me for Christmas. It was gift wrapped at the store for Christ's sake! I have NEVER worn the watch (which I badly wanted) because of the OBVIOUS flawl

Let the buy beware and STAY away from this charlatan. STAY AWAY!!!

NAGI IS A CHEAT.

PLUS, guard was hesitant to let me in to NAGI. Jeans, sneaker, Alice Cooper t-shirt, TIMEX Watch and QUEEN button on my jean jacker. Guess I am the clientele they discourage in their establishment. Guard practically frisked me. Good thing I am a short, slight woman or he would have shot me.

Caveat emptor.

Woman at Nagi THREW the item at me and screamed "Fake" as if I had dropped a dead mouse in her hand.

Peter Succi, nice staff enough but unable to accommodate.

DAVID HARVEY IN DARIEN IS THE BEST! Made my day and restored my faith in good people.

Nagi has been the "family jeweler" for my husband's family for generations, so there was only one place to go as we moved toward engagement. The quality of their work and the whole experience speak for themselves. Nagi and his staff are incredibly courteous, thorough, and kind. They helped us select a stunning engagement ring and ensured that my wedding band matched perfectly, down to the exact size and layout of each stone. They have been very communicative with my husband to resize his wedding band, and every time we are in Stamford, invite us back for a ring cleaning (it really sparkles!) and keep up-to-date with us. You will be part of the Nagi family for life!

I would love to speak to the owner! I have been going to magi jewelers for a while, they have a ok selection but terrible service, the worst I have experienced. I called over the phooey and they told me they couldn't help me because the watch department didn't know enough about watches! The most idiotic answer I have ever received!

My relationship with Nagi started off strong. He seemed very professional and polite to start. He recommended Christian Bauer wedding bands to look at. I chose a platinum/18k gold band for myself. Within three weeks it had warped substantially. Nagi was very nice and said he would send it back to Germany to have it reshaped and reconditioned. After ONE MONTH I got the ring back. After another three weeks taking extra care to not do any physical activity with the band on to protect it, it warped AGAIN.

At this point I wanted to speak directly with Christian Bauer to figure out what was going on. Nagi gave me the phone number of the Christian Bauer distributor, Penn Gem International. Their website looks like a scam. They are supposedly a diamond and precious gem wholesaler, which happens to operate in a strip mall next to a tanning salon in a small town in Pennsylvania. Google Street View doesn't even show a storefront for them. How is a company that barely has a website the SOLE distributor for such a supposedly fine brand like Christian Bauer? The answer is that Christian Bauer is not a fine brand. They even had the audacity to post recently that their platinum rings won't bend over time! In the same post they referred to platinum as a 'meDal' instead a 'meTal'. Last time I checked platinum was not an Olympic medal.

At this point I was begging anyone from Christian Bauer to call me. They ignored me but took my free advice and changed their Facebook post to look a little less stupid, but luckily I took a screenshot of it before it was updated. Also, their company website says to tweet them @christianbauer. Please take a look at @christianbauer. It is an Italian guy with a guitar in his avatar. Scroll down and there is actually a tweet referencing some jewelry symposium in Vancouver. I bet the Italian guy was pretty surprised with that.

Long story short Nagi said he is standing by this product and company. How he could stand by a company that has horrendous customer service, a corporate website the references a twitter handle that is not their own, and a social media manager that cannot distinguish precious metals and Olympic medals is beyond me. Actually, it's probably because he makes a great margin on them.

I had a great experience with NAGI Jewelers who made my engagement and wedding rings. We worked with Jeff, who was friendly, informative, and quick to respond to any emailed questions. My husband picked NAGI Jewelers without researching because it was a convenient location, but they ended up doing such a great job with our custom pieces. They designed a beautiful engagement ring using a new central diamond framed by two smaller diamonds from my the mother-in-law's engagement ring, with a rose gold tapered band. I was so delighted they were able to use diamonds that were not their own to make such a meaningful and stunning ring. Upon receiving it, I was immediately stunned by its beauty and taken aback by the personal touch. It was the perfect addition to a perfect engagement to a perfect husband! My husband chose a ring size that was a little too large, so we went to have it resized a couple weeks after the engagement. They took the ring and we went out to lunch down the street and they were done before we even finished! It was so nice to not have to be without it for long while they were resizing it. When we were ready to purchase our wedding bands, we of course went back to NAGI Jewelers. My husband picked a beautiful band from the example bands in store. It was a white gold band with rose gold edging to match my rings. I had a very specific vision of what I wanted my own band to look like that was not available to try on in store, so I provided them with pictures, a sketch, and details of exactly what I wanted my band to look like. They got to work and make computer generated images to give me an idea of what the band would look like together with my engagement ring. They were going to make a plastic version of the ring to try on, but there was a miscommunication and this step was skipped. They assured me that they could still make any changes if I did not like the final product, but that was not at all necessary! The finished ring design was flawless and fit seamlessly with my engagement band. When my husband got his ring back (which was made in Germany) we realized that the engraving of our initials and date on the inside looked slightly different. It was very important to me that they look exactly the same, so after reaching out to Jeff he immediately had the ring re-engraved so that they matched perfectly. Jeff Osta was a pleasure to work with and I cannot recommend NAGI Jewelers enough. You will NOT regret using them!

I can only say positive things about NAGI Jewelers - overhwelming positive! And if I was allowed to give six stars - even 20 stars - I would!

I recently bought a preowned Audemars Piguet, and Armand assisted me throughout the process, answering all of my questions, even the OCD ones, and taking the time to call me back despite my reservations. Armand was professional, courteous, friendly, informative, and unwavering in his accommodations.

It can be daunting to spend nearly 15k on a preowned watch, and Armand made me very comfortable with the process - everything from splitting the invoice between cards, to taking additional photos as requested, to informing me of any blemishes I might find, to super-fast delivery, and more!

The watch arrived today, and I couldn't be happier! It's in even more MINT condition than advertised - better than expected! Thanks to Armand, I'd certainly turn to NAGI Jewelers for future high-end purchases.

Nagi Jewelers: The Very BEST!!!

I have recently been fortunate enough to discover this extraordinary jewelry store! At first, I started with a pair of diamond earrings which led to a few more visits. Once you see the quality of what Nagi carries in his store, It's clear where to go from then on. It's such a relief when making a purchase not to worry about all those details which can be stressful to someone not trained in diamonds like clarity, color etc... All I need to know if Nagi gives his approval that it's the BEST!!!
I love the atmosphere in the store as well. The entire staff make you feel welcome even if you are just stopping in to have something cleaned. They have certainly won my loyalty. Nagi, thank you. Well done!

These are the worst people I've ever dealt with in any business! Unbelievable that someone owning a business and dealing with the public could be so greedy and rude. This is an update to the review I wrote after picking up a John Hardy chain that I had brought to them to replace the lobster claw clasp. When I picked up the chain it had been stripped of its blackened, Hardy signature patina (subsequent evaluation of the chain by JH via Shreve Crump and Low in Greenwich stated that it had been dipped in acid). I was directed to speak to the owner, Liz, about the horrible mistake they had made.

Not only did Liz not apologize for the error--she said they had soldered the clasp and then had "polished" the whole thing--she insisted that I should be GRATEFUL that they had done so. I was appalled--and I told her so. Honestly, if she had treated me with respect, said she was sorry the chain was stripped, and reassured me that she'd fix it, I would not have been so angry--I held off on writing a followup to my first review thinking the matter would be handled that way, with concern and grace. Nope. She did say she could "fix" it and I decided to give her the benefit of the doubt, even though she was arrogant, rude, and unapologetic.

The "fix" was a total botch job--uneven, blotchy.... awful! I knew then I was going to have to send it back to John Hardy and hope they could restore it, or I'd have to buy a new chain. Luckily, JH (via Shreve Crump) said they could restore it..... for $90.

I actually hated the thought of dealing with the people at Nagi again, but it seemed like adding insult to injury to have paid them to repair the piece and then needing to spend $90 to repair the damage they did, so I called Liz. I thought I was being nice not to ask them to pay for the repair---just asked them to refund the $65 I'd paid them to "fix" the clasp. I was astounded when Liz said no! What kind of business person refuses to accept responsibility of any kind for a mistake????

The greed and arrogant disregard for customers is appalling, an opinion that I see is shared by other reviewers. Luckily I had only brought Nagi a relatively inexpensive piece to repair.... otherwise I'd definitely be taking action against them to be made whole.

They should have a sign out front warning customers: "Enter at your own risk"

All I can say about my experiences at Nagi, is that they have all been positive. We've brought for the most part, problems to Jeff, repairs and the such - not easy, not big dollars and service intensive hassles - and they have been great, and the repairs well done. Purchases have been easy and prices competitive. For us, its all been good.

I also like having a local business that has world class goods in Stamford, I mean, who wants to go to Greenwich when you want something fancy?

I have also come to like, and trust them, based on our interactions. Once i learned about some of the psychotic behaviors of their neighbors - the insane vitriol and sociopathic and inane hate filled ramblings - I felt compelled to raise my hand and support this family owned and run business.

These are good people and if Stamford wants to keep some semblance of personality and not be further overrun by CVS's and Wells Fargo banks, we better start supporting businesses like Nagi Jewelers.

I have ben a business owner and It's hard (no, make that impossible) to defend yourself and your business once some nut on the internet decides to make you his hobby - so be smart - check Nagi out before you pay any mind to the kooks.