Oregon State Credit Union

very available
very fast
very welcome to the customers
very well-informed
I appreciate their support

Terrible service. I once called due to a banking emergency and someone named Brittany refused to help me because I would not give her my social security number over the phone. I tried to explain to her that I was in a public area (the airport) and could not do that, so she refused to offer any form of alternative help. Every employee I have encountered has been rude. I never want to join another credit union because of OSCU.

Nice bank. Never had an an issue in 6 years with them.

Like a normal person, I don't conceal my face when I enter a bank.

I moved all my accounts to OSCU from Wells Fargo because I was told I would be treated like a person not number. I was looking forward to a more personal relationship with my bank. That didn't happen.
I used the drive thru because I was dirty from working all day but I was told I had to come inside because of the type of transaction. Fine, I park and go inside. Before I get 2 steps in the door the same teller that told me to come inside yells across the bank "Sir, remove your hat and sunglasses, please!". I remove my sunglasses and try to wipe my dirty hands on my pants while approaching the counter.
"Sir, you'll have to remove your hat if you want to be served or you'll have to use the drive thru"
What? you just told me to come inside. And why are you being so rude?
I read the member handbook cover to cover and there's nothing about a dress code and if you're afraid of getting robbed by people in hats then hire security, like every other bank.
After a couple more similar experiences (too long to write about) I took all my money back to Wells Fargo. It only took 30 days for OSCU to make me appreciate the service at my old bank. What a waste of time.

Every employee I have interacted with over the two years I have had an account at this branch have been condescending and rude. Especially the younger Caucasian male and a young girl that works there, I believe her name is Alyssa. You would think that at a smaller credit union you would find better customer service though unfortunately at this branch that is not the case. I used to work for a bank and I have never experienced a staff of tellers before that was so belittling when assisting its customers with their banking questions and concerns. I will be closing my account and finding another credit union to bank with.

We spoke with a loan officer 1 1/2 years ago regarding a construction loan. My husband told him exactly how much building experience he had. We had all paperwork in, all ducks in a row, the land was paid for, the well was dropped. very good credit score, the right % to ask for / value. Became CU members online with a horribly laid out application which kept timing us out so we had to start over. Everything. We called the same guy in March, 2020. Got the same "OK" from him. Compiled our 60 pages of documents. & sent it in. No word for 2 weeks. Then the underwriter was "out" for a week. Finally got a call saying WE were confused about builder/owner versus owner to build and they couldn't help us. At all. This was after we painstakingly had told him who we were. He called my husband by a different name completely on a follow up email. THAT'S HOW MUCH THEY CARE. Do better, guy. This is the first time I ever did a Yelp review on anyone. Wish I could have said anything good here.