U.S. Bank Branch

Tellers are great. Love the ability to turn my change into bills with the machine in the lobby. If you want to see a banker however, good luck. Recently I had two 20 minute waits just to see someone. The first time I gave up after twenty minutes. The second time after 20 minutes the first person to come out to help the four of us waiting said they could not help me with what I needed as they were having technical issues. So more waiting for someone else. I wish they'd prioritize people waiting over whatever desk work they are doing.

Overall a non-profit that I work with has had good experiences with US Bank. However, our business opened a CD with them and we've had less favorable experience in that realm. Our CD renewed automatically, great. But it renewed at .05% rate, basically Zero, or about 1/30th of market rate for CDs. Our money is now locked up for US Bank use and we get nothing for it. Our business banker had no solutions for us. The early withdrawal penalty is onerous enough to ensure that US Bank keeps those funds until our CD is mature. Watch out.

I love this branch! Everyone is very friendly and helpful. Just today a teller named Megan waived the cancellation fee on a check that went missing. (The check was for less than the normal cancellation fee would have been, so I called just on the off chance that they'd waive the fee.) While she was at it, she noticed that one of our accounts qualified for an upgrade and completed that as well. They go the extra mile here!

I will go out of my way just to come to this bank. Carol, one of the bankers is by far one of the best. That woman has so many awards on her desk she barely has any room to do paperwork! She's so great! I love the staff there; I've been with US Bank for over 10 years.. I love them!

I love how close this branch is to my apartment and I love the friendliness of the staff. Also, some of the tellers just happen to be really cute young women so if you like that sort of thing as most guys my age do, I recommend this branch!