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About the Business
Business owner information
William Carter J.
Appliance Repair, Commercial Appliance Repair, Refrigerator Repair, Washing Machine Repair, Dryer Repair, Dishwasher Repair, Oven Repair, Microwave Repair, Garbage Disposal Repair
Location & Hours
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| Closed now |
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- John W.Lowell, MA02Jan 14, 2019
Don't Trust any five star view from this service. Don't call them, change your mind to find others. They charge me 10 more dollar because they can't find my house!!! After they finish checking my washer and unfix able without parts, they call me at night to ask me about my washer's model.......( what the F they doing when they was in my house). Not only that. After two days. They say it gona cost me 399 to fix my washer!!! so the total is 500 dollar to fix my small size washer... Dont call them, Find others service!!
Helpful 0Thanks 0Love this 0Oh no 0 - Lisa S.Bridgewater, NJ2392Apr 25, 2018
The work was good, but there was a mix up and we ended up paying him $100 more than he was owed. We've been told the check is in the mail for months now.
Helpful 0Thanks 0Love this 0Oh no 0 - joe n.Lowell, MA2553315Oct 19, 2017
Bill was very attentive. He knew exactly what to do. I had a LG front loader washer machine that was leaking. I tried to do it myself but it was too difficult. Texted Bill and he came out the next day. He fixed it quickly. Also the price was right. No ripoff. Thanks Bill
Helpful 0Thanks 0Love this 0Oh no 0 - Tina H.Chelmsford, MA02Jan 2, 2018
Bill was very professional. Came and checked out why my dryer was not drying and was here and gone in 30 minutes; blown fuse. Price was right. Called others in town and it was upwards of $150 just to come out. Can't beat his price.
TinaHelpful 0Thanks 0Love this 0Oh no 0 - Paul N.Chelmsford, MA02Feb 8, 2019
Cannot recommend this outfit at all. I paid them $345 and the problem is still not fixed. I have doubts that Bill did any real troubleshooting. Charged me for a part that did not fix the problem. He came twice and after he left the second time the light inside the dryer was not working. I decided not to call him back for a third time afraid the dryer would be in worse shape.
Helpful 0Thanks 0Love this 0Oh no 0 - Gary N.Chelmsford, MA01Jun 30, 2019Updated review
So, what I thought would have been a reasonable repair has resulted in me having to buy a new refrigerator. Before I could even have someone in to fix the door that hack Bill broke, the part that he replaced failed - and I have no doubt because of his ineptness. My refrigerator started giving off a very strong odor of electrical burning and stopped cooling within two days of him repairing it. I unplugged it immediately and frustratingly came to grips with the fact I needed to buy a new refrigerator. In the mean time, I decided to report the situation to the Better Business Bureau (BBB) which had a process of allowing the business to respond to the claim I've made (as stated in my original post). To no surprise, the BBB replied back to me that they've not had any response from the business. I again stress, do NOT hire this company to do work; unqualified, unprofessional and unkempt to say the least.
Helpful 0Thanks 0Love this 0Oh no 0May 23, 2019Previous reviewSTAY AWAY FROM ADVANCED APPLIANCE -Bill Carter from Advanced Appliance just threw his hands in the air and left my house leaving my freezer door hanging off my fridge simply because I insisted he make the repair right - he's hands down absolute worst hack I've ever dealt with.
I've had an inoperable refrigerator since Monday, he came quick when I called him Tuesday morning, did a quick diagnosis and determined it was a faulty evaporator fan motor - told me $135 for the part and $303 total and that he needed a $130 deposit. He said he has to order part and would be back in a day or two but as soon as he left Tuesday I called local parts store and they had one in stock for $79. Not surprisingly, my check was already cashed Wednesday. Finally showed up tonight to replace part - he cut the old one out and asked me if I had any electrical tape (hack) and somehow proceeded to break the door/door tracks in the process of taking apart or putting it back together. When I went to slide the (bottom) freezer door, he told me to be careful (in a very cautious voice) - like I was handling fine crystal or something. Does he think the door isn't going to be opening and closing 50 times a day with two teenage kids?? After only opening once, door came off the tracks. After huffing and swearing under his breathe in frustration - and not being able to fix it - he then tells me he'll get me a quote for new tracks - not happening, he broke it not me. All the while he's working on it, he's huffing and puffing and cussing in my house, totally unprofessional, unorganized, unethical, and an embarrassment to the profession. I take the blame squarely on my own shoulders though, I should have done a little more research before even letting this hack in the door. - James P.Tewksbury, MA01Jan 18, 2020
called about having gasketl on dishwasher replaced .told bill it was on bottom of door i purchased a new one.bill showed up looked at dishwasher complained it was a seal not gasket proceded to try and replace struggled then ripped new seal said he would order new one a couple of days later shows up tries putting in new seal puts the seal he bought then complains the part was discontinued . he said job done and left suddenly i looked at repair seal only installed half way along bottom of door still leaks.do not hire this man
Helpful 0Thanks 0Love this 0Oh no 0 - Manu G.Westford, MA01Jul 5, 2016Purchased a Yelp Deal
Nothing against the business but they dont accept this coupon here on Yelp. Now, how can I get my money back?
Helpful 0Thanks 0Love this 0Oh no 0 - Amy G.Lowell, MA013Oct 1, 2013First to Review
Great, friendly service. I called on a Sunday evening and Bill answered. He was able to come out the very next day for my washing machine. I had a couple of other minor plumbing issues that I asked (last minute) if he could take a look at, and he did so happily. Prompt, efficient, friendly service is hard to come by these days; especially at a reasonable price. I would absolutely recommend this company and will use them again!
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