Pet Village

They do not treat their customers with respect. They are absolutely a terrible company to work with and I would not recommend taking your pet there. Not only did they say last minute that my dog could not board. They also made false accusations about me. I would not go to them.

I love this place. The girls are so friendly. My dog loves them. They do a great job and go above and beyond. Great grooming team.

So disappointed! Years ago Pet Village was excellent. Are they going out of business? They don't return calls for training.

DO NOT GO HERE!!! take your furry loved ones and RUN FAR FAR FAR away!! do your research!!! I have been here twice and both experiences were awful!
1st time I sent my dog with 2 weeks supply of food, I specified how much and when he gets fed. I picked him up 5 days later and he has NO food left! his food is really expensive and I know he doesnt eat that much, where did his food go? to make matters worse when we got home he was constipated for 3 days!! I thought maybe it was a fluke, I'll give them one more shot with very strict instructions WORST IDEA EVER! it gets worse
2nd and final chance, my dog is fully vaccinated, and they did right by the food this time but he comes home with a cough! KENNEL COUGH! They have an itty bitty TEENIE WEENIE sign explaining this!

IF YOU HAVE AN OUTBREAK OF A VERY CONTAGIOUS VIRUS it NEEDS to be posted every where and in clear plain sight giving families the CHOICE to put their furry loved one at risk! no they take that away from you! and in your waiver they cover there a**es. You get stuck with a boarding bill, vet bill, and a sick pup! DONT DO IT RUN AWAY, this place is a disgrace. When I told them of this they just shrugged like it was nothing. But they messed with the WRONG dog mom! I will be checking every where this is posted and if it is removed I will continue to warn other pet parents and give them a choice because PET VILLAGE refuses to and puts animals at risk!

My fully vaccinated dog came home with kennel cough. I know that this can happen at times but there really isn't a reason he should have. I picked up Doyle to training issues my dog was having and all that was really said is "are you mad? " I was told there was no reason to take him to a vet cause his wounds are superficial, and they were but they can't legally tell you that since they have no medical training. I'd let all go if I hadn't been dealing with a coughing dog at night. Not to mention when I said hey I went boarding at this place the tech says "oh let me guess he has kennel cough now, been happening a lot"

I'm new to the area and went in to get a tour of the facility. The staff member behind the counter was clearly frazzled as it was "pick up time." There was already a frustrated potential customer ahead of me who could not get ahold of the person coordinating training classes. She was given new information which she has not been told prior. My turn...I was told to come back between 1-3 any day for a tour. Confusing because It clearly says on their website, "see us in person...feel free to visit during normal business hours." Needless to say I wasted 45 min of my time only to be turned away. Not very good customer service. They do not exude a warm, welcoming atmosphere. Won't be boarding there!

0 is really the true scores

My friends dog went in for specialized training for 6 weeks to become a service dog for special needs. He went in healthy and happy. They would not let her see him at all during that time.

He came out six weeks later emancipated, lethargic and sick. She immediately took him to her vet and he passed a day and half later from sever bacterial pneumonia.

There have multiple injuries and deaths of dogs from this kennel!!!! Do your research. They need to be shut down permanently!

My dogs have been going here since Aug. 2021, they love the people and seem very happy. We have used their bathing services, nail trimming, and boarding. No complaints at all, everyone I have spoke with is very sweet and attentive. Our daughter has also been taking her dog here for the last 4 years and she is the one who recommended this facility to which we were very thankful. It is hard to choose a place that you can trust with your pets and we are glad we went with her advice. Thank you all for caring for our pets, we really appreciate your help when we can't be there.

Great boarding kennel, my dog Rigby loves to go stay
The staff adore him, and show much affection toward him
Their training is amazing, and very affordable

I took my dog here twice. Once to get her nails trimmed and once to get a bath with nail trim. The first time she came out with 2 of her nails dripping blood. The second time for the bath when I went to pick her up I could hear her crying in the back room (my Aussie rarely cries or even barked for that matter) the lady at the counter then had the nerve to tell me my dog required 2 workers and that my pup peed on one of them. And that I need to work with her better. I then told her maybe she doesn't feel comfortable with you guys. She then changed her tone and tried to be all nice, knowing i would defend my pup. We will never return here again and wouldn't recommend them to anyone.