Bolt Bus

They shouldn't be allowed to tout their "free WIFI". Sometimes it's slow and most the time time it's non existent.
False advertising. THE END.
Knock knock knock
Is this thing on? I doubt it. They're not going to read this nor do they care.
We'll just keep on riding them until they get nudged out by a competitor (ahem megabus)
If you know better, you should do better.

We had one good experience and one bad experience. Newark Penn Station has a fatal flaw in the schedule. The bus is scheduled to leave at 7:15. However, it is consistently over an hour late.

It is now 8:20 and the bus has still not arrived. All of the regulars told us that this same delay happens every week. Every. Single. Week.

This doesn't sound fair to the drivers and is also not fair to passengers.

If your bus is always late, change the booking time. Put up a sign that this bus is usually late. There's nothing worse than wastes time, and Bolt Bus dropped the ball big time.

PLEASE PLEASE PLEASE consider purchasing from other bus companies.

The BoltBus tickets are NON-REFUNDABLE and they RELEASE your unclaimed tickets 5 MINUTES PRIOR TO DEPARTURE.

On their website, they do not explicitly state the policies until you complete the purchase. During the purchasing process, you can find them by clicking 'Terms and Conditions' and under Additional Information there is a link to FAQ page. They say it's the customer's responsibility to read the FAQ page which was under the Additional Information of the Terms and Conditions.

The customer service is extremely rude and unhelpful. I believe this is by far the worst customer service experience I ever had. I thought I was talking to parakeets. All they say is it's the company policy, you should have read the FAQ page before making the purchase, and our lawyers at the Greyhound have checked our website. I don't even understand why they would even bring up lawyers when I'm pointing out the fact that their policies were not clearly visible to customers during the transaction process.

As I read other people's reviews, some has booked it for $1. It's worth $1.

Yes, our bus was about 30 minutes late, but the driver was nice, bus was clean, and she drives well. The WiFi didn't work, it was so slow which sucked. Wasn't in a rush to get to DC so the delay wasn't terrible.

We have taken a number of the various charter buses that ply between Washington and Znew York City. Megabus, Ourbus, Bolt Bus... our experience on Bolt Bus lands squarely in the middle. The buses have usually been clean, on time, and the electric outlets work. My one serious complaint is that on past trips the Wi-Fi was free and unlimited. This time I learned that Bolt had instituted a registration policy and the 'complementary package' was limited. Additional download capacity was available for additional fees. On a five hour trip this significantly restricts video downloads. It is enough of a pain that I will be looking at competitors first on my next trip!

I was really afraid too drive with bolt bus because I wrote all the negative reviews but in the end it was a really nice ride. The bus was on time . The wifi worked out and the seat next to me was open.

(Not a native speaker excuse my English)

I will never again take Bolt Bus. After receiving an email and text message this morning alerting me that my 4:15 bus is running 30 minutes behind schedule, I arrived for what I assumed would be my 4:45 bus- the delayed 4:15.. A 4:45 bus never arrived, but the 5:15 bus arrived, only accepting people with tickets for the 5:15 bus, leaving the 4:15 bus people stranded! Many of us got on our phones to call bolt bus to only get put on hold or given excuses! Finally a 5:45 bus arrived. The driver had a few extra seats after the 5:45 ticket holders boarded. Fortunately I was one of the passengers that managed to board, but others will still left behind, stranded! Basically, Bolt Bus skipped the 4:15 bus entirely, leaving us all as standbys, waiting and hoping we could board the next bus. Not to mention, it was 32 degrees outside and we were all freezing. NEVER AGAIN!

I am so upset and so appalled by the terrible conditions under which today's travel occurred. TOTALY unsatisfactory in almost every way.

1. Scheduled for the 9:00AM bus, but it was cancelled the evening before at 9:00PM by Jim Austin, 12 hours before departure time with no notice to us. I waited for 1.5 hours in the cold, slush and wetness with my bags. Waiting for the 9:30! That did not leave until almost 10:00AM.

2. 9 and 9:30 buses were combined and not loaded by time when the 9:30 bus finally arrived, they were loaded by letter, so people on the 9:30 got on the bus before me, I had to wait for the next bus, the bus should have been loaded by time 9:00AM first, then 9:30AM bus, not by letter.

3. This bus (0824) is making three (3) stops: Baltimore, then two more stops in DC. So now an extra hour has been tacked on to my travel time. This was not explained to me before getting on this bus the first bus that I should have been loaded on which was loaded with the A and B passages was going straight to DC. This is Not right. Now I am leaving one hour later then scheduled and adding another hour by going to Baltimore.

4. To add insult to injury not only had the 9:00 been canceled but the 9:30 didn't leave until 10:00AM. And on top of all this I was just told that the bus will be making a rest stop? I was told by the main office that BOLT no longer makes stops unless for emergency or safety reasons. Why is the driver stopping on a trip that is leaving very, very late and adding a Maryland stop to the route? This is all making for a 2.5 hour delay one a 4.5 hour bus ride making a total of 7 hours including delays and stops?

5. Electrical outlet does not work.

6. When I tried to call customer service on 1-877-265-8287 and I chose selection three to speak to a representative it rang and rang I finally hung up after 22 minutes of ringing. This is TOTALY unacceptable.

Booked a departure from Newark to Washington on a Sunday Afternoon. finding the pickup in Newark was not a problem. Once I got there, they had everyone wait in line outside the bus, even though it was lightly raining (and cold). There was no canopy over where people were waiting, even though other parts of the building did have an awning. Boarding took about 5 minutes. A boltbus employee was there to load people's bags onto the underneath luggage compartment, but he was not actually helping people and they did it theirselves. No announcements were made by the driver under we actually got underway. The guy scanning tickets did not say anything.

Seat on the bus was a plasticky-leather material, decently comfortable. I was in the front seat so there was no charging plug, so i had to share with the person sitting behind me. Reading light worked ok. There were large black stickers on teh windows of the bus showing the bolt bus logo, so I couldn't see anything outside (except a blur) despite being in a window seat. Watching the scenery is my favorite part of travel so I was very disappointed. Bus was full so I couldn't change seats.

Departure was on time, reached baltimore 10 minutes late, and arrived at Washington 15 minutes late, not too bad. There was a 15-minute stop at a rest area in Delaware, that in my opinion, was not needed. Bathroom was on the bus, and the break was only about 1 hour into the trip. It seemed to add unnecessarily to the length of the trip.

Had the worst experience with this bus service tonight. My daughter goes to college in Philly and we booked the ticket out of Newark Penn Station. We have used this service several times during the last year. We arrived 15 minutes prior to departure. Sat in the car directly across from where the buses pick up and watched for a BoltBus. No bolt bus ever showed up and we finally got fed up and called an hour after the bus was supposed to leave. We were told the bus had come to the station picked up passengers and had left. Other people were left standing on the sidewalk waiting for this bus to Philadelphia with no idea where the bus was. Finally called customer service and they told us that the bus was switched to a Greyhound bus. No one was ever alerted to the fact that they were not looking for a BoltBus but were looking for a Greyhound bus.

After calling customer service and being switched to another department I was told they would call Philadelphia and find out if the bus was actually in route to Philadelphia and we had actually missed it. The customer service representative said she was waiting for a callback from the office and would let us know where the bus was.

At this point it was already 830 at night and we were forced to drive down to Philadelphia which is a two hour ride for us and back home in the same evening.

We never did hear back from BoltBus as to where the bus was but we were told that we would not receive any refund and would not be allowed to rebook using this ticket.

On their app they have a tracker for their buses. Do not I repeat do not rely on these trackers. The tracker tonight stated the bus had not arrived. We were later told by the customer service representative that the tracker only works if it's A BoltBus but it will not work if they switch to a Greyhound bus. What is the purpose of a tracker if it doesn't actually track their buses? Why not just take it off the app and be truthful with the passengers that they don't really track their buses?

My question to bolt bus is if you have everybody's email address when tickets are booked why don't you let your passengers that they will not be getting on a bolt bus but they will be getting on a Greyhound bus. If anyone knows Newark Penn station I don't think any parent would want to leave their 19-year-old daughter standing on the curb waiting for a bus in the evening in Newark New Jersey. Please beware of this company as they are out for themselves and do not care about their passengers or their well being.

Boltbus deserves a zero star rating for tonight's service