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Service You Can See. Experts You Can Trustâ„ . At Valvoline Instant Oil Changeâ„ , we get you in and out quickly with an oil change that you can watch from the safety of your car. You get to see the job done right, right before your eyesâ„ , with quality service that's customer-rated 4.6 out of 5 stars.
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- Peggy O.Peabody, MA02May 9, 2024
If I could give zero stars I would. Had an oil change. They did not replace all the screws on the oil shield which proceeded to fall off on the highway 2 days later. Took the car back to be fixed and they said they replaced the screws. In fact, they used a zip tie. They were not at all sincere in their apology and really couldn't wait to get rid of us. We will NEVER go back.
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Valvoline C.
May 9, 2024
Thanks for reaching out, Peggy. I’m certainly sorry to hear about the issues you've encountered with the skid plate! We strive to provide an easy, quick, and trusted service – I hate to hear we let you down. I’d like to look into this and see what I can do to help. Email your VIN# and any pertinent details to CCsocial@valvoline.com and put case number #SM804397 in the subject box.
-Lynn *VIOC Social Media - Lisa M.Peabody, MA01Apr 9, 2024First to Review
I went here for an oil change. Had both oil and cabin air filters changed. Unfortunately, manager Jason also suggested a service I did not need, and I accepted the Radiator Fluid Replacement ($129.99 plus tax), stupidly. I had no issues previously with my car, but after the Radiator Fluid Replacement, within a few days the coolant began leaking out, until fluid had to be replaced every few days, and then within two weeks the coolant fluid needed to be replaced daily until my car could no longer hold fluid, and therefore overheated. I was forced to have my car towed to an auto repair shop and I had to pay out of pocket to have the damage repaired. The heater core and hoses had to be replaced. Including labor, this cost me over one thousand dollars to complete
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Valvoline D.
Apr 10, 2024
Oh no, Lisa! Thanks for taking a moment to reach out to us here. Your satisfaction and the integrity of your vehicle are paramount to us, so we are certainly sorry to hear of the experience you've been through. We're always here to help, but are unable to find a case that matches your description with our service center. Please reach out to us right away via live chat at VIOC.com or by phone at 800-327-8242.