Discount Tire

Called a head of time and told them I have a tire repair (nail in the tire) they got me in right before they closed. Knocked it out in about 20mins, talked to Adam. Cool guy.

Discount Tire has been my go-to since 1988 and when my daughter called me to tell me her tire was flat, I said, "get to Discount Tire, they're great. They'll plug it or fix it." In all these years, every time I needed tires, or needed a tire fixed ...Discount Tire, Discount Tire, Discount Tire. Fair. Honest. Always fully staffed. I swear by this brand. But now? Well, not the Okemos, MI location.

I will get the name of the sales guy that "helped" my daughter and revise this review. This guy was rude, not helpful, and tried to take advantage of my daughter. Terrible. Terrible. Terrible.

Here's the situation ...she took our Buick Encore up to MSU. Reliable car. Low miles. Just under 40,000. When she was inspecting her flat tire, she saw a nail. I said to her, "well, get it fixed and for the little driving you do, when you come home for fall break or Thanksgiving, we're about due for new tires."

Now, let me share what Dumb-bleep Tire Sales Guy told my daughter.

"These tires are pretty much slicks. Which means they're bald. I'm not sure I feel comfortable plugging it. It probably won't take and it wouldn't be safe."

She texted me. I didn't like that answer so I asked him to price out 1 tire.

Sales Guy: "You don't buy 1 tire. That's less safe than even if I gave you a plug. You really need all four tires."

She texted me. I told her to tell him, well, new tires this month aren't in the budget. If you could just plug it and fix it, that will do.

Sales Guy: "If you can't afford tires, you probably can't afford this car."

A Buick. With around 40,000 miles on the original tires. With a nail in it. And I'm negotiating and politely trying to say, hey, I'd like to wait on a $400+ purchase and I just would like the tire fixed so my daughter can get around town ...where she drives less than 10 miles a week ...and then home at break.

I called my local Detroit-area Midas (on Woodward and 14 Mile and the most honest, amazing bunch of dudes ANYWHERE) and they laughed at the absurdity. I called my Master Mechanic Cousin and he also said this sounds stupid, but send a picture of the tire and put a penny in the tread so I can assess. He, too, laughed.

The tires are FINE! Just needed a plug. And if Dumbo Tire Sales Guy would've been helpful, honest, and given her an estimate, I might've sent her back to get new tires. Right around 40,000 miles is about the time to replace and before winter is smart (and I CAN afford it, Dumbo).

Reluctantly and while rolling his eyes, Dumbo sighed at my daughter and got her in line to get a plug.

Luckily, the actual guy out in the shop who plugged the tire did it, didn't charge my daughter any money, and when she asked him about the tread and if she should drive carefully or at low speeds, he placed his tread measuring device into the tread and said, oh, no, these are fine. You've probably got 5,000 more miles. You're all set. Whoever that guy is ...I'd like to find him and buy him a case of beer or tip him a $20. The other guy? I'd like to ask him about his wife, mother, sister, grandmother, or his own daughter if he has one and how he would like it if someone who should know better treated any of them like idiots.

I won't lay this on Discount Tire ...but a really, big jerk (I would use a curse word if I didn't think Google would take this down).

Fantastic service! Knowledgeable and helpful representatives. Highest recommendation.

I stopped in 2 days ago. I had a bad tire and paid for them to mount a tire on from another car of mine. They could not fit it on. No big deal. I was gonna get 4 new tires but needed to wait. So get home and went to put the tire on my other car and found it not on the rim. What am i gonna do now. Sorry i didnt buy tires but u could have not been a bunch of punks and send me home like this. I used to work in a tire shop. I dont see why u couldnt remedy that. I paid for it anyways. Thats not how u treat people. Over 20 years of doing business with this company is over.

I had a budget of $500. I needed rear tires badly and the front were about 60%. I have OCD and wanted them all to match. William was able to get me a full set for just over my my budget. I left the car and walked over to the mall. Their text notification was great and alerted me when the tires were replaced. I walked back and was about to leave when William stopped me and asked if the installer told me. I prepared myself for bad news, but instead, he said they didn't have the tires I paid for and installed a set costing double what I paid. This kind of thing doesn't happen to me. They got a customer for life that day!

I have been very impressed with Discount Tire in Okemos MI. The owner is in the shop working alongside his employees. He runs that store so efficiently and is polite, honest and nice guy!
I felt like I was in the pit at a NASCAR race!

They have done a fantastic job keeping everyone safe during COVID.

TL;DR: Good for car service, not so good for atmosphere.

They got me in fast, which I appreciated! I was helped by Ed, who was very kind, professional, and quick to assist however he could! I've visited before and had good service, so I was honestly relieved they could squeeze me in!

That being said, I spent the entire visit listening to the attendant (Robert) and another customer and an unknown voice from the staff room talking about how Democrats were idiots, nobody wants to work, how Michelle Obama might be a man, and how Trump was the best. It overall had a very xenophobic and hateful tone, and I know it made the other people in the waiting room uncomfortable. Not quite what I expected to get while waiting for a new tire!

Stop by with my wife who had gotten a flat on the way to work. They were busy when we arrived, got us checked in and had her ready to go in under an hour. Very friendly, efficient, and trustworthy. I would highly recommend them for tire services and tires.

Great service, reasonable prices. I specially like that I can order the tires I want delivered to my local store and get a notification to come in when they arrive. I can also see inventory of other locations and choose to go there. When they're super busy in early winter, setting an appointment makes your visit pretty efficient. If you don't do this and need your installation urgently, just know that you need ti get in line before open.

Called for an "out the door quote" for 4 specific tires. Was quoted "out the door" $772. Made an appointment for 2 days later. Had the tires replaced and was charged $872. Didn't realize the difference until a few hours later. Reviewing the receipt a $25 per tire "certificate for refund" was added to the invoice without ever being offered or accepted. Called the Okemos location and was advised that "generally" they offer the certificate and "most people" accept the certificate. Of course it's typically accepted because they do not tell people about it - they simply add it to the invoice. They apologize and offer to refund this; which I accepted. My question is - how may other people have been charged this amount and never had the certificate explained? My guess is multiple. Additionally, this is printed right on the invoice: https://www.discounttire.com/customer-service/certificates did not discuss certificates. That clearly indicates that they were added without the consumers knowledge. Neither the service tech Bob, nor the manager Jim, could explain how the line "did not discuss certificates" appeared on the invoice. Illegally overcharging! Discount Tire is a scammer!