Smiles @ Southcenter

The lady answering the phone at the front desk (name starts with a B I believe) is rude and nasty! My mom called in concern as to why she received a $50 bill and insurance is supposed to fully cover, then the lady had the audacity to have an attitude instead of being of ASSISTANCE.

Where's your customer service? In the first phone conversation, she refused to remove the $50 charge and told my mom to contact the insurance provider instead.

Frustrated, my mom then tells the lady she won't be coming back and to cancel the appointment she was having later in August.

Then moments later, my mom received a call back stating somebody in the office removed the $50 charge -- what they should've done in the first place.

Now the part that blows me is that lady tells my mom "but you will have to find another provider as we cancelled your august appointment" with a voice of tone as if my mom is no longer allowed there. When in reality, my mom had told her in the first phone conversation SHE NEVER WANTED TO RETURN.

Then the lady on the phone ends the conversation after my mom says thank you & goodbye, with attitude saying "mhmmm". Not you're welcome or have a good day, anything? -- If you don't have any sense of professionalism or customer service, get a new job. Because you're clearly unfit for the role.

Side note: there's a sprinkle of racism involved here because clearly my mom is a woman of color with an accent so the person on the phone at this dentist office was getting annoyed and frustrated.

Smiles is great! Locally owned and operated. Always very kind and understanding while staying professional as well. Very Clean, modern, and high tech.

Not only is this the best dentist I have found in the Seattle area, but I also love the fact that Dr. Miller understands chronic pain and helped make me feel more at ease. Jenn is the best hygienist, and pre-COVID-19, they had all the latest tools to make your teeth cleaning a breeze. Don't get me wrong. It is still a great process compared to other dentists I have been to in the past. I love the office staff as well. Everyone makes you feel welcome. They come and walk with you to the room, introducing you to the next person you will be meeting. It's like a hug or a big smile. Thank you, Smiles @ Southcenter.

I had wrote a review on google, and I felt compelled to write a review on here as well!

Anyway, let me start off by saying this place BY FAR is the best medical facility I've ever been to. That's a major compliment especially because I work in the medical field too and I have high expectations on how a facility should be ran. From the front staff to the back and to all the doctors, not one single person has shown me anything besides friendliness and professionalism. That is definitely appreciated since I had high anxiety and avoided the dentist for many years to where I finally gave in and said it's time to go in. Anywho.. from my first visit (sept 2018) to present, everything has been PERFECT! I am 6 months into my braces and everything is moving and shaping into place quickly and I am excited when the day finally comes for me to get these braces off. The process and plan with Dr Nguyen & Dr Miller is stellar and I am so happy to have them take care of me!!

Thank you to Joy, Margaret, Mark, Gerose, Belinda, Jen, Shelly, Dr Nguyen, Dr Miller and everyone here! I feel like I've met almost all of the staff from my numerous of visits but everyone here deserves great recognition for their hard work!! Keep it up!

I've been seeing Dr Miller for about 4 years now and it's the only time I've had routine dentist visits in my adult life. All the staff is great, they make me comfortable. Dr Miller even did my wisdom tooth extraction.

NOT FOR KIDS

I brought my daughter in due to the good reviews and how close it was to us. The cleaning went well and my daughter needed some work done so we scheduled. When we came back for her appointment, everything seemed fine. That changed very quickly. They wanted to do nitrous due to this being my daughters first dental work procedure, we agreed. They turned a movie on and I noticed my daughter seemed very out of it. They started working and my daughter FELL ASLEEP, they gave her WAY TOO MUCH NITROUS. It took a few minutes to wake her up which was terrifying. The dentist had to call in another dentist to help her wake her up!! Upon waking her up, they had to finish what they were doing. They sat her up once they were done and she threw up everywhere We left and got home and her "permanent" crown fell off!! We had to go all the way back and have them put it on again...

Safe to say we will not be returning.

After waking up on a Saturday morning in extreme pain, I am so happy to have found Smiles @ Southcenter. I searched on yelp for providers that were open on Saturdays close to my home. Hoping someone would be willing to see me. Joy, answered the phone, worked her magic and was able to get me a time slot at 8am (or as soon as I could get in the office). Even checking in, I expected to wait since there were other patients with appts made prior to me, I was still taken back promptly. Dr. Miller took care of the nasty infection around my wisdom tooth that day.

I have high anxiety when it comes to dentistry. As nervous as I was, all the staff members I came in contact with were genuinely caring. Although I'm still afraid of the dentist... I will most definitely be coming back and highly recommend them for people of all ages.

Next up, is to get these pesky wisdom teeth of mine out!!

The staff is warm, relaxed, really listens, and genuinely wants you to be comfortable during your procedure. During today's visit Dr. Roseto cleaned and (a big deal for a sensitive patient) painlessly reseated an old bridge of mine which had fallen out. Now it not only looks nice, but feels so smooth it reminds me of the long-ago day I got my braces off. The experience was a wonderful blend of care, expertise, and low-key efficiency.

Roseto M. Doreen, DDS and Thuy L Nguyen, DDS- These two Dentists are very professional and give best personal dental services.
The office is right off the SouthCenter exit. The interior settings are very Modern, Clean, professional, and very high Class. I am a big fan of this office.

So I switched to this dentist because my hubby goes here and holy cow it's amazing. First off, my old dentist was like, old school. By old school, I mean old old OLD ASS school. He was good, but boy, I was confused looking at all these high tech stuff here at Smiles @ Southcenter.

I go to Dr. Nguyen because my hubby really recommended her. The customer service is amazing. Once you check in, the front desk knows your name! They're super friendly. Then the assistant/staff members ask "Did you want a hot towel for your face?" or "It's a bit cold today, would you like a blanket" or "Did you want headphones so you can listen to music" etc!

I guess i'm not used to all these services and friendly-ness.

Anyways, Dr. Nguyen is super nice. When she had to put the needle in my gum to numb it, she made sure to do it slow so it wouldn't hurt. And she kept checking on me to make sure that I'm ok.

I really appreciate that. I highly recommend this place. The staff are super friendly and the Dr's are skilled!!!!

5 stars!