Hi-Fi Sales

I've been dealing with this store for more than 15 years and nothing has changed. Quality service and advice along with a good selection of equipment. The staff is knowledgeable and always willing to help.

I walked in looking for audio magazines and just felt pulled into the space. Beautiful layout, really nice equipment, and the service is just great.

I'll definitely be back soon for advice and purchase of new home audio. Definitely recommend at least a visit so that you can see for yourself.

Great place, with excellent high-end equipment. Dave was able to send out crews to our NJ, VA, and NY homes for installs, so we had a trusted bunch get the job done correctly the first time. Love the VPI and B&W loudspeaker pairings that were recommended, and the drop-dead look their architect came up with for our home theatres. Yeah, they actually have an architect who knows how to seamlessly integrate into existing surroundings. Even my wife is getting into movies now, so I can blast my soundtracks from The Fall of Western Civilization, which I produced!

HiFi installed our Sonos included wired/wireless speakers and outdoor speakers. The installation was great. Its been a few years since the installation and obviously things don't work for various reasons. This is where the disappointment begins. In my humble opinion, they are not focused on the service aspect of it. It feels painful to have to go through the sales team to hope to have a service person come out to look over the issues. I always feel as if I'm going to the principal's office - ouch!

Awesome and helpful staff. Came in with only a vague idea of what I was looking for. These guys found the perfect solution and I'm incredibly satisfied with how everything they helped me with turned out. Would recommend to anyone else looking for some good high end audio equipment.

I moved to Cherry Hill recently with only a pair of speakers from my old home. Hi-Fi Sales set me up with a new OLED TV, receiver, blue-ray player, universal remote, and a wall-mounted cabinet. Before I bought anything, they came out to my new home to better understand my needs and verify that installation would work out the way I had hoped. Best of all, Hi-Fi Sales accommodated my schedule, sending out two highly professional technicians on a Sunday to install my system. I've had the gear they recommended and installed for several months now, and it's just terrific. Really glad I decided to work with these folks.

Great pre and post sales support. Very knowledgeable and clean quick reliable installation.

Great customer service. From when we were shopping for a TV to put in our Family room. We had one on one consultation and presentation to the time it was installed and every time we had an issue with the TV (because my husband and I are pretty low tech), Hi-Fi has been there for us.

I first visited HiFi Sales last month whilst looking for an Epson 3D projector and while I had come to visit the store for 30 minutes, my trip turned into a 2 hour visit because the person I worked with, Joe A. was good enough to show me all your different rooms and answer my questions. However I was also made to wait for your 3D glasses to be found and then charged up as I sat in your first room ( the one with the Epson 6020). On this visit Joe was extremely friendly and polite and encouraged me to become one of your many life long customers.




I visited your store today and to say that I got the most disastrous service I have ever been given is an understatement. I would have probably got a better service at the Drive in at Mc Donalds. For any of you reading this, I will elaborate:

I called in today, as I had had a good experience the first time around and figuired i would give the store another shot to see if they had the projector screen i was looking for. I spoke with an extremely nice gentleman who spent a couple of minutes on the phone with me politely explaining the different types of screens and the difference in gain etc. We then agreed it was best to continue the conversation in person at the store as at this point a visual demonstration would be the best way to clarify the differences and also determine the price point for the product. On reaching the store, I came across Joe A. , it has been about a month and he asked me what I ended up doing with projector situation. I Politely explained to him that I bought the projector from a different vendor as I was offered the projector at a far better price. At that point joe's entire attitude with me changed, it went from being polite and friendly to hostile and verging on rude. He told me that instead of coming to the store, I was better off doing my research online, even though it was suggested by the person i spoke to to come in. He hinted at the fact that he did not want to waste his time with me today and when i insisted that I made a long trip and wished to see what I was promised, told me that, and i quote " this is not a school, free of tuition", then went on to ask another much politer store representative if he was the one that spoke with me and found the book of screen materials he said he had never seen before. While he was asking the other representative about the location of the book with screen materials, he made sure to mention that I did not purchase the projector from them the last time as I found a better price at another place. I was very taken aback at the rudeness and when I mentioned that it was not relevant , he corrected me telling me that it is in fact absolutely relevant that I never bought the prior item from them as well. I was then given a book with the material and he walked off to tend to another customer. My girlfriend who was witness to the entire episode was absolutely horrified.




This store is well stocked and i have spoken to some polite people at the store, however after todays experience I am letting people know about my experience and I would ask you to think twice, about this.

The last time I checked, I was under the impression that a business had the best intentions for their customers not themselves. I am sad to say i went there with the sufficient funds to make the purchase right there today and only went back because i walked away with a good experience the last time. however after seeing this side to Joe, neither would i do business with them , nor recommend it to any of my friends. I am sure life will go on as usual and nothing will change, but that is the point my friends. Just give it some thought and good luck!

I recently purchased equipment to outfit my basement theatre. I decided to go to Hi-Fi Sales instead of one of the big electronic chains because I wanted expert advice, support, and fair prices for high end components. I was not disappointed in their customer service one bit. Nick was amazing. He put on a movie for my son to watch while he showed me numerous components. He stopped by my house to give me advice and tips for speaker placement and installation. When he delivered the equipment he helped me unpack it and set some of the basics up at no extra charge. There was a mixup in equipment that was delivered but he dropped off the replacement the next night. And he always answers my questions quickly and thoroughly. I would highly recommend Hi-Fi Sales to anyone interested in purchasing a/v equipment.