Let me start by saying that I HATE the entire car buying process. I hate the research, I hate going to dealerships, I hate the pushy sales people, and I ESPECIALLY hate sales people who will only talk to my husband - even when I'm the one buying the car.

So, my enthusiasm for visiting Doug's was low, to say the least. But, my old beater of a BMW had finally given up the ghost and I had to do something. We found a very low mileage, very clean, solid, one-owner Honda Civic at Doug's and off we went.

First off, Torri greeted us warmly, but not aggressively when we walked in, and was ready with the keys and had the car pulled around for us without a lot of fuss or salesy small talk. Ron Johnson was the person we originally had an appointment with, but he was busy and Tori stepped in and was great. Once we got past the test drive, we were pretty open about our financing needs, and Tori didn't bat an eye, but asked us what we thought we could do and said "We'll get it done." By noon the next day, she had it done, and we were signing papers that evening.

Signing paperwork is fun for exactly no one, and there's the mandatory effort to try and upsell the warranty and gap insurance, but we politely declined and everyone got on with the task at hand.

All in all, the best car buying experience I've ever had.