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Location
San Diego, CA
Yelping since
October 2015
Reviews
Oct 29, 2022The food was terrific. I liked my meatloaf panini. My friend liked his breakfast one, and...I can't remember what the other friend got, but he enjoyed it. We also got brownies, which were excellent.
I have to knock a few stars off because the service was bad. I think we waited 45 minutes for our food. We weren't sure if we could sit at the table and they take or order, or what. And...we needed internet access for something, and they told us, after we tried a few times with their code "It's hard to get service when we have the music playing through it." Uh...okay. Well, if a customer requests something like that (since it was a business meeting, sort of), how about we shut off the music for a bit? Especially since it was rather loud for the few tables in the actual restaurant.
Just my advice.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Kate C.
Oct 30, 2022
Sorry for the misunderstanding. What we said was "if the music is playing then the internet is working " the music only plays if the internet is working.
Oct 21, 2022I don't know anything about spas, so when I bought a house that had an empty one, I had to call him (the previous owner had his name down and number). I'm glad I did. He was very nice and helpful, and did a great job explaining things to me that are basic, but that I needed to know.
When I mentioned something about some screws near the side of the spa I noticed, he said "Oh, let me get my drill" and he drilled in the screws that were coming out of the side panel, which was very nice.Helpful 0Thanks 0Love this 0Oh no 0- Oct 20, 2022
This could possibly, go down as the worst experience I've ever had with a business. Here's what happened. Had people coming over for Monday Night Football. My wife was making dinner for our guests, and I was busy getting the backyard ready. I ordered groceries to be delivered, as we had no drinks for our guests (we know one guy only drinks Coke Zero or Sunny D, so that was part of our order). I was given the option of paying $4 for deliver within a 4 hour window, or $9 for one hour. I opted for the one hour. Guess what? After an hour and a half, I was concerned. After two hours, I reached out. They said it was on the way. Another hour, nothing. Another hour, nothing. I'd occasionally call and be told things like "They were busy, but it's on it's way."
My guests left at 10 p.m. and the deliver I made for 3 p.m. never arrived. I called again, and was given the run-around. Then the machine wanted me to do a survey. The options? If I'm satisified, press 1. Otherwise, hang up. Really, those two options? How about...I'm not satisified???
The next morning I contacted them again and they said my order was still in their store, and that's not normal, they informed me (which is odd, considering last night they said it was "on its way" which would indict it wasn't still in the store). They asked if I still wanted it, or if I wanted a refund. I said "Refund." They also said something about "DoorDash having problems" and I had to tell them, I used the VONS app, not DoorDash. The refund -- wasn't the full amount, so I had to call back and spend another 30 minutes on the phone, with 3 different people, that didn't know what was going on or how to resolve the problem.
Guys, if you can't run your delivery service properly, don't offer it. That was a joke, and the worst service I've had from ANY BUSINESS in my life. I had guests, and couldn't have the proper drinks I wanted to serve.
I can't says I'm never going to go there again, as I need groceries, and it's the closest VONS to me. The one on Camino Del Sur is always excellent, and I often go there after work. I'll probably have to stick to that location.Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Dawn M.
Oct 20, 2022
We are sorry to hear about your experience at you Felicita store, Leadership has been made aware of all of your concerns. Our customer's voices are greatly relied on to ensure we are providing satisfactory service. We encourage you to chat with us through our Contact Us page on our website to be personally contacted. We look forward to hearing from you soon!
- Oct 5, 2022
I couldn't have imagined a better experience. We needed to buy over a ton of Mexican river rock. When we showed up, we waited a few minutes, as multiple landscapers were there picking up supplies.
When Rexann helped us, it went so smoothly. She got onto a machine, brought the rocks out. She helped with all the details, involving the bad measurements we had for our backyard. She smiled the whole time, and couldn't have been nicer. It would be great if every business had an employee like that.
We were told it might be a week before the delivery was made, but they called us later that day to say the delivery would be the following day, which was even better.
They had a terrific selection of stones, boulders, water fountains, and so much more. We just needed one specific rock, but this seems like the place to go for any rocks you may need.Helpful 0Thanks 0Love this 0Oh no 0 
Sep 22, 2022I'm in my early 50s, and have been a member with this credit union since I was in 5th grade (dad was in the Navy). The tellers are ALWAYS nice (I usually go into the Mira Mesa branch). But, dealing with MIGUEL KASEEM was a disaster.
First, we were told the rate was locked in. A week later when the deal was done, the rate was a point higher. When I complained to Miguel, I was told, "Well we couldn't lock in the rate because we didn't have approval at that point" (which should have been explained to us). We were told a certain interest rate, not that it would change a week later when the deal happened. Communication was lacking. And...my wife works for herself, so the constant nitpicking about all these things they needed, including them, three days before closing-- being told we shouldn't have used the credit card for $109 for my wife to buy her asthma medication. Had Miguel told us "Don't use your credit cards, or red flags will pop up in this process" we certainly would not have.
Also, Miguel sent an email saying that there was a problem with processing our loan request, because we had Wells Fargo having an application from us for a loan. We explained, "Yes, because...when we first wanted to look into a home loan, we went to her bank, Wells Fargo, and mine -- the credit union."
It was also around July 4th, and Miguel was going to be gone for 4 days. Yet he didn't give us another number of someone that could field any questions we might have.
The notary had pages that the notary didn't know what they were even for. We had to call Miguel during the signing to ask about those things. We thought we were closing on Monday, and it wasn't until Tuesday. Nobody was bothering to tell us that. We constantly had to constantly check things and call and ask questions. We kept getting emails of things we had already downloaded, that they said they hadn't seen yet. There are probably a few other things I'm forgetting, but the basic thing is -- Miguel didn't explain things to us. For example, when we were told the interest rate was going to be 3.25. And a week later when we get things signed, and it was for 4.1 and he's acting like I'm an idiot because rates are always fluctuating. Had he merely said at the beginning, "It's 3.25 today, but tomorrow or the next day, it could be totally different" we'd know that. So when I expressed my anger/concern over this, he said, "Okay, we can lock you down for 4.1% for 10 years, or 3.75 for 7 years. Do you want that?" I said, "yes, lock us in for 3.75 for 7 years." So guess what? He got that backwards, and locked us in for 4.1% for 10 years!!!! Does he not write things down? (although upon reflection, that didn't matter, as it was probably safer to go for the 10 years, but that's not the point). Also, getting the occasional phone call, asking us why we inquired about a loan with Wells Fargo. Well, because my wife went to HER bank (I've been with the credit union for 45 years, and we ended up going this route). She was made to feel like she did something wrong, and again, if Miguel would have just told us what to do or not do, we would have followed those rules. Probably a few other things that I'm just not thinking of right now, but overall, other than the experience of the money savings when using a credit union, the entire experience frustrated us to know end.
Lastly, we got a survey thing to ask about our experience. I said all these things on that form. One of the things they asked is "Are you going to write about this on social media" (or some such wording). I said "Perhaps." Now, I wouldn't have done that, except -- they didn't bother to call me and apologize for how badly this was all done. So, now...here I am, writing it on Yelp.Helpful 0Thanks 0Love this 0Oh no 1
