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Location
San Antonio, TX
Yelping since
June 2012
It's the same old story. Business hires sub contractors who rush the job, forget parts, damage parts in the rush, leave a mess and expect a tip. Only a shit storm of complaints will get anything done from the management. In my book, it's all bullshit to cover their ass by then and they aren't welcome on the property anyway.
Too little too late.
1PM-ish middle of the week. Never going back. It was only because we had several gift cards from years ago.
Most patrons are hillbillys from the surrounding area that wouldnt care if the beans were cold.
Ribs were dry and horribly layered in BBQ sauce. A dead giveaway that they have been in the warm oven for hours. Potatoes cost you another $.99 for toppings!! OMG, who charges extra for loaded baked potatoes? Chicken fried steak was thin as cardboard and greasy. Overcooked brown, nasty.
Place is loud and service is krazi kids trying to be servers while forgetting things over and over (silverware, napkins) while line-dancing and clapping for a b'day party.
So thats their priority. Looking cute and not good food. Got it.
BTW, if you do go, park far away from the door so some tatted up billy with a foot brace and shorts dont park his 15 year old Donnie Dodge truck on top o' your'ins. Yeah har, gimme some cletus!!!
What a shit show. From the packed parking to the loud loud loud jammed rooms it was a once and done experience for us.
No interest in going back. These nitwits don't read the orders done online and make you wait while they make your order. Burgers are passable but so are lots of places. The counter girl had the guy after me write down his 6-7 item online order! Um nope...
Not even a carrier for a shake and soda.
So wrong.
Business owner information
Edgar C.
Aug 1, 2022
Melba, we're sorry to hear that your experience with us did not live up to our usual standard. We normally don't have issues with our online orders, so we sincerely apologize that was the case during your visit. Wishing you nothing but the best in the future.
Sincerely,
Edgar, Owner
Cheesy place took over 2 hours for an oil change and rotation!!!!
total bs---we had appointment!!!
blamed some other job.... yeah we don't care about that... bs
how about not even doing the one thing we asked: put 38 lbs all around. its checked off but they didnt do it!!!
crap prices too!! $90 for 5.5 quarts of off brand semi synthetic??? cheap ass indian rip off!
Business owner information
Lee S.
Jul 17, 2022
Thank you for bringing your concerns to our attention Melba. We truly apologize for any dissatisfaction. We take negative experiences very seriously, and we'd like to ensure this is addressed. If you'd like to discuss your concerns further, please email us at socialcare@bfrc.com with these details, the store location, any related invoice numbers, and your full contact information. We value your business with Firestone, and we look forward to hearing from you. ^Mariah