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Location
New York, NY
Yelping since
June 2014
Came to Osteria Del Teatro looking forward to the great service and food that so many reviews rave about. Perhaps I set my expectations too high, but I left disappointed. On the service front, everything about my meal made me feel as though I were an afterthought--water, bread, and wine were all deposited hastily. To be honest, I'm a fairly laid back, low maintenance person and I wouldn't have thought much of it except that I witnessed the storied service being provided to an older couple who was seated next to me about halfway through my meal. The difference in attentiveness was striking. Perhaps it was because I was dining alone or that I look young for my age that I didn't receive the same treatment? As for the food, I ordered the agnolotti al pesto--the pesto was bland and the pasta was rubbery. Overall, a disappointing experience
Business owner information
Gilbert G.
Feb 1, 2018
Hi Candace,
Thank you for your feedback. I am sorry to hear that your dining experience didn't meet your expectations. We take great pride in our food and our service and we definitely don't want any guest to leave feeling unsatisfied. Our intention is to treat all of our guests with the same hospitality and serve them delicious, homemade dishes. Again, I appreciate your feedback and will be sure to share it with the rest of the team.
Best,
Gilbert, Owner
Rom was prompt and professional and got me into my apartment quickly after I inconveniently locked myself out. Definitely a lifesaver!
Had the unfortunate luck of walking out of my apartment (the one with the self locking door) to grab laundry...with no key. To make matters even worse my super wasn't around and my cell phone battery was dying. Thankfully I quickly found Popeyes on Yelp, read the reviews, called him, and within 20 minutes of the call a professional, courteous gentleman named Sach had me in my apartment. I was quoted a reasonable price up front when I called and that was exactly what was asked of me when the service was completed. Hopefully I won't ever need a locksmith again, but if I do, I know who to call!