Today we received a call from the DM of the Uhaul location letting us know that they would not have any trucks in the state of Illinois. The only way we would be getting a truck is to drive to get it in Lafayette, IN. I said that was unacceptable as we have had the reservation for over a week and have a week before the reservation was to happen. Then she said we don't require our locations to go pick up the vehicles for you and we aren't going to pay for your rental... What does she mean pay for my rental when we are paying over $300 to rent the truck in the first place. Then they want us to travel 3 hours and pay for the gas to get the vehicle prior to us even starting our move? Poor customer service. I would not recommend the company and as a company would not employ people with such poor customer service and communication skills. We then called Budget, they confirmed they would have a truck or go pick up one for us, and what a difference in experience. Uhaul needs to learn from its competitors, though this is the first bad experience with the company as we have had great service in other areas prior. Again I think it is the management from DM, to store manager, to employee who answered the phone.