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    Reviews

    • Jan 9, 2024

      We had a great tour! My seven-year-old said it was "awesome." Both kids appreciated the blankets that were passed out before the tour started. I'd recommend bringing a hair tie for anyone with long hair; it was a windy drive.

      Captain Sully and First Mate Amy were a great team. Amy is from the area and also has worked with the Maritime Museum and was able to point out some unusual and cool boats while we were on the water.

      We inadvertently left our backpack behind on the sidewalk, and they made sure to keep it safe at their office until we were able to pick it up. A huge, relieved thank you to the whole company!

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      Guest R.

    • Aug 13, 2019

      Please find another place: the front office is the worst that I have ever dealt with, and a liability to you and your baby.

      I had my first child with Dr. Kopacz, and had a good enough experience that we wanted to have our second with her as well.

      At my 20-week appointment, we talked to Dr. Kopacz about a repeat c-section, paid our monthly installment towards the doctor fees, and made an appointment for 24 weeks. Everything seemed fine.

      Two weeks later on a Thursday, I received a phone call that my 24-week appointment was being canceled and as of Sunday (in three days) I would no longer be a patient with Fresno Women's Medical Group. I asked to speak to Christy Kelly (my nurse practitioner) or Dr. Kopacz to see what I should do about my upcoming fetal echocardiogram that was scheduled for Tuesday, and the front office refused to let me speak to or deliver a note to either person.

      In the space of a phone call I had went from having prenatal care to having nothing. Because the only way to get in touch with Kelly or Dr. Kopacz was through the front office, I had no way to contact either of them, even in the case of an emergency.

      This was one of the scariest moments of my life, and I was anxious and stressed until I found a doctor that was willing to take me. I'm still sad that this office took away weeks of me being able to enjoy being pregnant because I was so worried and preoccupied about not having a doctor.

      We would later find that the office had sent us a letter saying they were dropping me as a patient with a 30-day notice, but that letter was never delivered, which they knew as they had sent it certified mail. (The letter gave no indication as to why they were dropping us.)

      I'm also concerned that the front office had sent such a letter and yet Dr. Kopacz seemed to know nothing about it. It's her office; she should at least be made aware when a pregnant patient is about to lose prenatal care with her.

      One smaller issue I had with this office, but shows how little they care about their patients, is with paying bills. I received a call the afternoon before my 16-week appointment that I would need to pay my part of the sonogram bill before they would see me the next day. We had only received the invoice the day before and were days from Christmas. We were fortunate enough that we could pay the balance, but I'm sure many other people would not be able to. Someone's prenatal care shouldn't be contingent on paying a bill early.

      If you are pregnant, please find another office. I have heard good things about Dr. Reddington and Women's Specialty Office (Dr. Dan Dorough, Dr. David Dorough and Dr. Lorenzo Lopez) if you need a few names to get you started in your search.

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    • Sep 12, 2018

      My iphone screen has been cracked for months, and then the touchscreen completely stopped working. Took it in for a new screen and the technician said to try a hard reboot first, and it worked. Fixed phone, no charge. I'll be back whenever I do need a new screen.

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    • Aug 7, 2017

      This is my first time participating in GISHWHES, and it's been so much fun. I understand this is the last year, and I hope they decide to do some other creative and kindness-based event in its place. I've enjoyed getting to know my teammates from TeamGGBFresno-Loves-LucielCastifer better, both those that live in the same town as me and those that live in different countries.

      The challenge that went along with this review was to deliver food to the homeless or to a homeless shelter. Community Food Bank of Fresno provides food to over 200 local agencies. I donated canned goods and also opted for a monetary donation, as they are incredibly efficient with money and said $10 can feed a family of four for a week.

      Thank you GISHWHES for reminding us all to do something good for our community. Also, to be real honest for a moment, I hope I never have to post a 2000-word essay to twitter ever again.

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    • Apr 30, 2016

      When your flight is delayed to late night, you won't have a rental car.

      Our flight was delayed five hours from SLC, so we had a CVG arrival time of 2:20a. I noticed Enterprise had an 11p closing time and called from SLC to see what to do. The man that I talked to said that they were closed but that National/Alamo had a shuttle running 24/7 and it was no problem. I confirmed that my Enterprise booking (car type and pricing) would be valid with them, and he said yes, not to worry about a thing.

      We arrived at CVG and made our way to the car rental shuttle area, and it was deserted. I asked a sweet late night cleaning woman and the shuttle driver for Marriott if they knew anything about a late night National/Alamo shuttle and they did not. I called the local number for National/Alamo and it just rang.

      We waited another three hours at the airport for the Enterprise to open. The assistant manager on duty apologized and said that National/Alamo are supposed to have a shuttle running until the last flight of the day is in (which is not my definition of "24/7") and he wasn't sure what happened.

      I was comped one day of a four-day rental and a tank of gas. I had no issues with the minivan I rented.

      If I had to do it again, I would have called National/Alamo when Enterprise said they would be taking over in order to confirm with them their policies for late night pick ups. And in the future, I won't rent from this Enterprise location again.

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