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Location
Los Angeles, CA
Yelping since
September 2015
An amazing experience from beginning to end! Really enjoyed my scalp analysis, treatment, massage and wash. Will be back for sure!
This was my first time visiting Shrine and it is such an amazing karaoke ! Clean and nice rooms, good songs, amazing food and alcohol what more you can ask for! I will def be back!
This mochinut location is my favorite by far. Its not the closest mochinut location to me but it is worth the drive! It's a very clean and cute store, with friendly staff, and the most amazing flavors !!! They always have the best tasting and cutest looking mochinuts I'm addicted !!
After being mistreated as a customer and having my skin ruined by Jen Kramer at Corrective Skincare, I came to Mary Scott skincare for advice and basically cried to Elana. Elana was so so empathetic, kind, and understanding. And I'll never be able to thank her enough for that.
I bought some skincare products that I later needed to return after finding out from a dermatologist I could not use them since my "acne" was actually dermatitis, and I needed to lay off the acne products.
Elana so kindly refunded me (while Jen at Corrective skincare did not). The service here was just incredible - you can tell they really care about you as a human, not just as a customer. I will be back for gentle treatments once I'm cleared to get facials again - they are the best!
I would give zero stars if possible. It took me a while to write this review because I'm still so traumatized, upset, and dealing with the repercussions of trusting Jen with my wedding skincare prep.
I am very very dissapointed with Jen. DO NOT COME HERE if you 1) want a clinician who cares about you and 2) want a clinician who will fix you/know what they're talking about.
I spent $300+ only to have my skin RUINED and to buy expensive skincare products that I then had to trash because they were the cause of my ruin.
My experience:
I am getting married early November 2021 and wanted to get my skin under control. I had a few random strange pimple looking things around my mouth that I wanted to fix so I did a virtual consultation with Jen. Because I was a new customer, she was super nice and responsive and scheduled me for a consult right away. I sent her tons of pictures and on the facetime call, zoomed in on my face to show her my red acne spots. I thought since she was a PA which is a higher licensure than a regular aesthetician, she'd know her stuff. But she didn't ... she told me I have "acne" from my oily skin and recommended I buy her Acne Bundle #2 for $200+ as well as come in every 2 weeks for a facial (though they wouldn't be able to see me in person until 2 months later). I was willing and ready to drop thousands to look good for my wedding so I immediately agreed and paid.
I kept a thorough record of how my skin progressed as I started to use the green face wash, benzoyl peroxide, and phresh face correction pads. And my skin got alarmingly worse and worse each day even on the days I didn't use actives, and even though I literally watched her youtube videos as I applied the products to make sure I was applying them correctly.
During the consult, she told me to reach out anytime because she truly "cares" about my skin journey.
Well, when my skin started worsening and reacting TERRIBLY as soon I started her products, I sent her pictures of my drastic downward spiral and she responded with a really rude response (that from my reading her negative reviews I now understand is common practice.) Rather than spend time trying to help heal me/admit that maybe her diagnosis/advice was incorrect, she took the time to instead count how many emails/pictures I had sent her so she could throw it in my face and try to "fire me" as a client. Plus, she blamed me for "not following her instructions" and applying more active product than advised even though I had not.
Basically, for the entire month of June I trusted her advice and kept using her products even though my skin kept getting worse and worse. Finally, when my entire face was covered in huge red bumps and I was about to cancel my wedding because I was severely depressed, I decided to simply send a picture of my face to my PCP through the Kaiser mobile app. I asked my PCP if I could get hormone testing because I thought I had some serious issue, but from just ONE picture that my PCP forwarded to a Kaiser dermatologist - I was told I have PERIORAL DERMATITIS - NOT ACNE - and was prescribed doxycycline. The dermatologist told me to do zero therapy (cold water only) and take the antibiotics.
So this whole time, from the start, I had perioral dermatitis - NOT acne - and ACNE products severely worsen dermatitis. If Jen was a true professional, she would have been able to diagnosis this from any one of the "too many pictures I burdened her with." Instead, she claimed it was acne the entire time only to continue pushing her products. She really doesn't care about me, about you, about anything except making $ back for her business that was hurt during COVID from salon shut-downs.
Anyways ... once I threw away all her products and used nothing but water and took my meds, my skin cleared up practically overnight and I'm MIRACULOUSLY left with zero scarring. I sent Jen an email to explain what happened so she can avoid doing this to other patients, as my dermatologist tells me perioral dermatitis is increasingly common now because of sweating while wearing masks all day and she never responded. Too prideful to admit she was wrong. I also asked for a refund which she of course did not grant. She would have, if she cared at all. I know this because I went to Mary Scott skincare to get a refill of the green facial shampoo during June (they sell the exact same products btw) and when I explained my diagnosis to them, they GLADLY refunded me for the products. PLEASE go there instead if you have traditional acne problems ... so much better, kinder, and more knowledgeable than Corrective Skincare.
Save your money, save your face. And if you have a skin condition that looks like acne but worsens with acne treatments - please do make sure it's not dermatitis - because acne products make dermatitis worse altho it looks A LOT like acne.
Hope this helps someone, and Jen - don't bother responding here after ignoring me via email.
Business owner information
Jennifer K.
Aug 11, 2021
While I'd prefer 5-star reviews, I appreciate your feedback. I'm sorry that we have lost your trust and that you feel unhappy with the service we provided. Within the first 2 weeks of your Virtual Consultation, you had mentioned you also saw two different Dermatologists, your Primary Care Physician, and now you mentioned also seeing another skincare Practicioner. That's a total of 5 different service providers and 5 different skincare plans within 14 days. I was hoping to have the opportunity to help clear your skin but there were too many variables in the mix. There is no way to pinpoint what is and (more importantly) what is not working.
I believe, passionately AND compassionately, that what we do here is help people clear their skin. We provided a service and I wholeheartedly feel that service was done with the highest integrity. As our strong reviews and 25 years in business can attest, our reputation is based on the fact that our clients get great results from our treatments, peels and skincare product. I'm sorry we let you down. Sometimes, relationships aren't a 'fit' and this is one of those cases.