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    Location

    Alpharetta, GA

    Yelping since

    November 2016

    Reviews

    • Nov 14, 2018

      Dr. Greer is fantastic! The support staff here are a nightmare! Complete lack of standardized processes and treatment protocols. Dr. Greer's staff has very high turnover (every two weeks) are untrained, have poor customer service skills, minimal cross training and are generally very unpleasant. I received months of treatment here...every time just getting everyone on the same page or even getting something scheduled was a huge time consuming nightmare. Very challenging each step of the way to even get everyone on the same page with what is supposed to happen. The processes and protocol that do exist have absolutely zero mindset about a positive patient experience or any patient experience at all. They do care about pushing as many people through as they can for the high dollar procedures regardless if they have a plan to support it or not (be ready for long wait times). The insurance company is God here. This place is a "cattle call" and a money grab and that's how they make you feel. Quite a shame because Dr. Greer is very good at the thermal ablation procedures. This was not a one time bad, pissed off customer review. This review is based off of frequently repeated missteps over several months of treatment protocols. Regardless of the step in the protocol, it was always a horrible and time consuming nightmare. Don't bother with running in circles with their corporate office either. If you get treated here, they will design your protocol so you have to come back as many times as possible vs. fitting pieces of the treatment into the same appointments. I'm guessing once again, that this is so they can bill insurance as much as possible. Don't walk...sprint far from this dive!

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      Chris S.

    • Mar 2, 2017

      Don't bother coming here. Since being acquired by Piedmont these guys have issues galore. I have been asked to fill out new piedmont paperwork twice since their acquisition in the last 6 months. The receptionist that has been here is not only rude and incompetent, but is socially awkward and stares blankly. Today they finally have a new one so maybe they finally realized she was a problem. The dr's are actually good. 3 times out of 3 times they have screwed up the prescription call-in, which has now wasted me a total of 4 extra hours in total. Today (after screwing up yet another prescription) I got to listen to their nurse talk to the pharmacist about me in a negative fashion because I had had to call her three times in the last hour until she got it right. Oopsie, I don't suppose she expected the phone to be on "speaker mode". Horrible customer experience all the way around several times now which is unfortunate because the Dr's. are good. We will be taking our family of six elsewhere forward which they likely won't even realize because they have completely lost all of our medical records twice now. Now if only I could get myself off of the thousands of automated junk emails they seem to have signed me up for that provide no value whatsoever! Ughh. Save yourself a lot of time and unnecessary aggravation and go somewhere else.

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