The front desk employees here need to be trained to deal with people in an appropriate manner. I came to this location with my husband yesterday and had to be signed in as a guest (my husband has a membership, I don't). The man working at the front desk at first couldn't even be bothered to talk to me - just told my husband "I need to see her ID and then I need her to sign a waiver" as if I wasn't standing right there. He then proceeded to call me "sweetheart" and "honey" several times which he thought was just hilarious as he kept snickering or smiling each time he said it. He then started calling me by my middle name which is on my ID. I corrected him, telling him that it was my middle name and he told me "oh, well it sounds like it should be your first name" and proceeded to call me by it twice more - snickering again when I corrected him each time. How is this even remotely appropriate? I see that I am not the first woman to report sexual harassment or misogynistic behavior by employees at this location. Is management interested in correcting this or is it condoned and considered not a big deal? We will never visit this location again and have asked Planet Fitness' corporate office to look into this location because of this behavior.

Ordered a fairly expensive Hagen cat tree from them at the beginning of last week. I usually shop with another website but they didn't have the tree I wanted so I figured I'd give this company a shot. Checked their shipping policy and noted that they say their orders ship same day or next day. I ordered in the evening so I expected them to ship the following day or the day after that. Now, almost a week later, I have yet to receive a shipping notification. I contacted their customer service department and was told that my tree was drop shipped by the manufacturer and they have no shipping info and no way to know where it is! Really? It's not your policy to have manufacturers give you shipping info? So now my cat tree is God knows where and customer service can't help me (not their fault, they are working with the info they have). They asked me if I wanted to have someone from shipping follow up with me which I said that I did. Big surprise, they haven't. I wish I had spent my money elsewhere.

Avoid this company at ALL COSTS. Just finished a move with them and I am incensed and feel so incredibly violated.

We received an initial estimate from Universal to move from DC to NY. The original estimate was for $1500 for a small 2 bedroom house. Great price! So my husband calls them to book our move. All of our items were in a storage unit due to us having to move to NY before securing a home. They ask us how big of a truck we used to move and how big the storage unit was and upped the estimate to $2200 because our items may have weighed more. Ok, fine. We would get a final price when they weighed the truck after loading. So we send them a deposit and are told they will pick our stuff up at 9am on Sunday the 21st and deliver it to NY the same day. Sunday comes around, they get to our unit early and everything seems like it is going great.

All of a sudden the movers tell my husband that our move is no longer direct - they need to go to Philly first but not to worry, they will still deliver our stuff on Sunday because that was what was in the contract and Philly is on the way. What can we say? Our stuff is already on the truck. So we say fine and off they go. 4pm rolls around, 5pm rolls around, and no movers in NY. We try calling them - no answer. We call the office - no answer. We finally get a hold of a manager and she doesn't know where they are. Finally get a call from the movers saying they WON'T deliver same day because "we drove a lot and we are tired." EXCUSE ME? I remind them of the agreement and they say no, we won't come. I call the office, my husband calls the office. The manager says she will call them and figure out what is going on and will call us back. She never calls back. Movers call my husband again around 8pm and say "sorry, we aren't coming - we'll be there at 11am tomorrow." Turns out, they were still in MD - they never left.

Today rolls around, I get a call at 7am to authorize the credit card for payment. I haven't seen a final bill and no one is telling me on the phone how much I owe. My husband calls the office and the manager says that our truck was now overweight so we had to pay more. Again, what can we say, they have our things. I authorize and they said they are already on their way. 11 am comes and goes. No movers. Noon, no movers. 1pm and finally they arrive. They give me the bill and start moving things in. Now, let me say that the other mover that actually did all the work was wonderful. He was fast, efficient, and kind. Moshe, who I perceive to be the supervisor, however was terrible. He calls me sweetie and honey they whole time, barely helps the poor other mover and on top of all of it, sexually harasses me before he leaves. He asked me why we didn't buy a house instead of renting. Annoyed, because it's none of his business, I just say it's expensive. Without batting an eye he says "well, if you were the daughter of a tramp maybe you could afford it." WHAT!?!?!?! In what universe is that acceptable. At this point I just want them gone so I sign the paper work and they leave.

After they have left I notice that there is no weight info at all, they have charged me a boxing fee, and another random $200 "previous charge." I go to look at the boxes and they have gone through my things! Items have been removed from some boxes and put into boxes they provided. They put my clothes into wardrobe boxes, put more tape on things that were already taped. None of this was authorized. So, to sum up, they overcharged, didn't deliver the day they said they would, harassed me, and violated us by going through our personal belongings. I have never been angrier at a business in my entire life. I wish I had more thoroughly read the reviews instead of being placated by the 4 stars Yelp displays for this place. DO NOT give them your money - they will con you and violate you.

Rose Physical Therapy is absolutely amazing! I started physical therapy here over the summer at the suggestion of a friend who had heard that dry needling could be helpful for migraine sufferers. I sometimes get 4 to 5 migraines a week so I was willing to try anything that might help. I am so glad I ended up here. Claire, the owner, is incredible at what she does. She is such a wealth of knowledge and she takes the time to listen to your concerns and discuss what results you would like to achieve. I'm not going to say dry needling is pleasant - it's not - but it has helped tremendously. With Claire's help, I went from 4/5 migraines a week to 1 or so every 3 weeks. She is a miracle worker and I am so grateful for her and her entire staff! I never thought I would be able to live life pain free - Claire gave me back a large part of my life. If you are suffering from migraines or just need a good physical therapist, go to Rose!