On January 5th, I had a follow up appt with Michelle Domingue. I briefed her on every detail of my desired Highlight color and root color with discussions and serveral photos as reference. Based on her reaction I would settle for a slightly lighter shade to my roots. She said lighter shade to my brown hair was level was not a good idea. I told her my stylist colored my roots a few shades lighter with ease, which was clear in every photo I offered. She then said a bit lighter was no problem.
I could not see my roots in the salon, dim lighting. I washed it the next day. My roots had a 1/2 inch light streak down my part, any way I parted. I texted her of the issue with photos and a few words. She replied with this: " I told you that lighter was not a good idea, this was your choice" I was sadly disappointed with her unprofessionalism.
I told her I wouldn't let her touch my hair again. It is sad that this salon keeps a person like this on their staff.

Unbelievably poor and unprofessional people left to manage the store. I decided to pick up as I live only 7 minutes away, I expected to get right back to the Astros game on tv. I got to the store and told there was no order!! I went through the order service which proves it is still a crappy step to ordering food. Those morons can't even complete an order correctly. I had to wait on a new order, only to get the wrong thing made. The obvious homosexual guy...fixing his make up just stood at the register as if I was bothering him with my frustration. I asked to speak to manager, who I had to call, she was even more unprofessional and useless as the people in the store.
The order made my stomach upset and wasted 1hr 15 minutes unnecessarily from my night!!
I have shared this experience with my 5,900 followers!!!

I recently started having my hair done by Brittany Glen. She claimed to remove my base color to keep grey from being as obvious. To those who know "stylist terms " I ended up with multi color ash brown, low lights many shades too dark and a multi color band of color to inner layers of my hair. I was forced to become aware of the terrible mess my hair color-/high & low lights were in from her services by her very last minute cancellation 40 minutes BEFORE my actual appointment...and by TEXT. I had to see a friend's recommended stylist to do my much needed grey roots and Highlights.

Brittany's actions were rude,inconsiderate and unprofessional.
I called her to ask why, I got voicemail and only a text that she was at a personal appointment. I asked for her to call or text me after her appt to reschedule. Brittany didn't bother.
My time is just as valuable as hers. I guess my business doesn't matter to her. Very unprofessional!!

I brought in a vintage St.John blazer for cleaning. I bought it at a sample sale, so it was one of a kind. When I picked it up, there were actual BURN MARKS IN ARM AND CHEST AREA TO JACKET!!
Clearly where there machines clamp the fabric to hold and heat. Also, Swarovsky stones to both buttons had many stones missing. No idea what those people did as process, but I demanded to speak to owner. He was there, looked at the obvious damage their own people did in front of customers at counter picking up their clothes, his exact words to me were: "I'm not paying you other than to waive dry clean cost-sue me!"
I was disgusted at this poor and unprofessional treatment. This man has no respect for people's things and just doesn't care. Those of you like me who work hard to have nice things-BEWARE-IF YOUR THINGS GET DAMAGED IN THEIR CARE, YOU'LL HAVE TO SUE THEM.
THEY WON'T MAKE IT RIGHT AND WILL JUST TAKE YOUR MONEY.