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Location
Travis Heights, Austin, TX
Yelping since
July 2013
We sadly didn't get to take our trip with Gulf Coast Expeditions due to weather and no fault of Captain Ron (high winds that day meant no boats would be allowed on the water), but we were confident it would have been a wonderful, memorable and safe trip. We'll be sure to choose Gulf Coast again when we return to Crystal River.
This place has gotten my business for the very last time. Some of the staff are friendly, but I've had bad experiences more than once when I did not feel valued or welcome as a customer. This just happened today, to give you an example: Me, as I sit down in the chair: "How are you" Employee: "Hungry, and angry." Me: "Angry, why?" Him: "Because I was supposed to go to lunch but then she put you in the chair. Guess she doesn't care because she already ate." Then proceeds to insult me by telling me my nails are damaged.
Hello? Is customer service even a consideration at this place? Personal matters between staff should NEVER be deflected on the customer, making them feel unwanted as I did today.
I am so done with this place. It's decor is pathetic and the only reason I ever came here in the first place was because it was cheap and close to my house. But I'd rather pay a little more to not be insulted and feel like a real, paying customer.