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Location
Lemon Grove, CA
Yelping since
August 2018
We went here consistently for 5 years with all of our vehicles, before it was Valvoline. Once it became Valvoline the quality dropped. 2.5 years ago I got a new car. Every time I went in I asked if my tires needed rotating and every time they said that they looked new and didn't need it. Well, about 4 months ago I got a flat tire out in the rural area of Valley Center. I spent hours in the blazing sun waiting for a tow truck because the Fix a Flat that came with my car didn't work. My car was towed to the nearest Acura dealer and they reported that my tires were worn down on the inside and that I had to replace all of them. I was literally at Valvoline a few weeks earlier and they said my tires looked new. The tires should have made it through the full lease but I was forced to spend over $800 on new tires because I saved a few bucks and minutes by going to this place. DO NOT GO HERE. THEY EITHER DON'T KNOW WHAT THEY ARE DOING OR THEY CUT CORNERS. Who knows if they even properly change oil.
Business owner information
Valvoline C.
Sep 19, 2018
Hello Erica. We appreciate you sharing your experience with us, but certainly apologize for the issue regarding your tires. Our intention is that all of our services are detailed and thorough, so thank you for making us aware. We would be happy to assist further by opening a claim on your behalf to review the service. For more assistance we ask that you contact our Customer Care team with your service and direct contact information. We can be reached via private message, email at customercare@valvoline.com or by phone at 1-800-327-8242.
Just ate here and found hair in our fries. And then later found d a hair in my mouth. The gal who gave us our drinks also seemed to have a cold. Could have been allergies... Doubt it though.
Ate lunch here today with the whole family. The food was delivered fast and it tasted good. We had a coupon that made it a great price as well. They we're even patient with my mother who basically tries to alter everything she orders - a lot. Will come back again.
Business owner information
Alexis S.
Aug 26, 2018
Great to hear! Thanks for the positive review!