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    More about me

    Location

    Henrico, VA

    Yelping since

    May 2012

    Reviews

    • Mar 30, 2016

      I can now recommend Carlotz because they carefully review and respond to both positive and negative customer feedback and put into place processes to build on positive experiences and prevent negative experiences from reoccurring. Keep up the hard work, Carlotz!

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      Photo of Will B.

      Will B.

    • Mar 30, 2016

      I can now recommend Carlotz because they carefully review and respond to both positive and negative customer feedback and put into place processes to build on positive experiences and prevent negative experiences from reoccurring. Keep up the hard work, Carlotz!

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      Will B.

    • Glen Allen, VA

      May 5, 2015
      Updated review

      This complaint was quickly settled by U-haul. Customer Service condemned Mr. Ward's actions immediately and reversed my initial rental charges as well as the additional charges that were assessed to my MasterCard. A formal complaint was also taken and Senior Corporate and Franchise Management followed up with me. I still use U-haul occasionally but visit the much larger, much nicer location near Richmond Ford on Broad Street.

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      May 23, 2012Previous review
    • May 5, 2015
      Updated review

      The Sales and Finance Department are still the lynchpins of this dealership. I haven't had good luck in the Service Department. I have had to bring my car back multiple times to correct the same complaint and dealership will no longer make an appointment for you for scheduled maintenance. First come, first served does not work well for my schedule and I have therefore started taking my vehicle elsewhere for service. I'd buy from them again, though!

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      Jan 6, 2014Previous review
    • Mar 8, 2015

      Chose Conner Brothers to work on my car after I had been rear ended based on their reviews, professionalism and presence in the community (Recycled Rides, Car Wash Program, etc.). "Required" work to be done was reduced drastically when at-fault driver decided to go through insurance versus paying for the damage outright. The work was done well and faster than expected, which made me wary at first, but I haven't had any issues with it since. I am still getting my car hand washed almost 3 months later per their recommendation but the body work looks great. Their post-repair detail is a wash at best. Owner offered to re-wash it for me free of charge but it's not worth the thirty minute drive from Short Pump to get a hand wash and vacuum that my dealer offers for $15. I will say, though, that communication was always a strong point throughout the whole process--estimate, repair, concern and follow-up. Now that I know exactly what to expect, I would use them again. Perhaps my original expectations were too high.

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