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Location
Ruston, LA
Yelping since
May 2014
Reviews
Dec 29, 2021This place is terrible. 2pm on a Wednesday afternoon, they had one person working the counter. A line of 12 people waiting and an employee sitting nearby eating Arby's in front of everyone while looking at the line. Highly unprofessional
Helpful 0Thanks 0Love this 0Oh no 0- Jul 25, 2019
My wife and I went to this location upon leaving a weekend trip to NOLA.
The food was great. Our waitress, older lady, was extremely rude. She took forever to bring our food and refill our coffee and would disappear for long periods of time. When we left I put a tip for a smaller amount than 15%, she proceeded to call me out that I did not tip enough? It is called a tip a reason, it is not a guarantee!
The manager was very nice and covered our bill. I would likely go back here as long as the same lady did not wait on my tableHelpful 0Thanks 0Love this 0Oh no 0 
Jul 25, 2019Updated reviewI cannot say it enough, if anyone is reading this
DO NOT USE THIS COMPANY FOR YOUR MOVE. AND DO NOT USE MAYFLOWER AT ALL!
An update on my case:
When our stuff arrived Mayflower/Olsen &Fielding ruined close to $15,000 worth of items, including a $4,000 mattress. When I filed a claim they came back to me with a settlement of $600???? And now have proceeded to continue arguing with me and trying to make up excuses. The hassle of using this company is not worth it.
It is not worth the hassle! Please DO NOT use themHelpful 0Thanks 0Love this 0Oh no 0Sep 20, 2018Previous reviewWe used Olsen and Fielding to move from California to Louisiana. First off I will say that working with Jackie and Chris was great as well as the trucker driver Keith. They were very professional and helpful. Overall our moving experience was terrible. Our household goods were packed on August 30, loaded on August 31 and was suppose to leave California on Sept 1. Instead it was moved to a warehouse. My wife and I moved to Louisiana the following day on Sept 2. For TWO weeks our household goods sat in a warehouse in Sacramento California while we racked up hotel bills in Louisiana. I was paying rent for a home in Louisiana that I couldn't move into because Olsen and Fielding had our stuff in a Warehouse in California. The delivery spread was Sept. 5-13 but our stuff didn't even leave California until Sept. 14. On top of that, Mayflower would only offer $100 a day to off-set our expenses even though they dropped the ball big time. It took me calling over and over - spending up to 3 hours a day on phone calls to Mayflower and Olsen Fielding - to finally get our stuff coming this way. If I had not been calling that much I guarantee our household goods would still be sitting in California. Once our household goold goods arrived we had a couch with holes in it, our Temperpedic Mattress is now sinking in the middle because it sat in a hot warehouse for two weeks as well as many other damaged items with scratches etc. I do not think the truck driver was responsible for this - I think it all happened while in the hands of Olsen and Fielding at the warehouse. I would not recommend using this company or Mayflower. As I said above, Keith, Chris and Jackie are great people and were very helpful. Without them, I would give this company zero stars. I would recommend getting your own UHAUL and moving it yourself.
Jul 25, 2019I stayed at this property during a weekend trip to Southern Miss. The room was fine and clean.
I used the iron in the room to press my khaki pants. The moment I touched my pants with the iron they almost caught on fire and were burnt beyond repair. $100 pair down the drain. I showed the front desk, who told me the iron was broken and it was their fault. They even took a picture of pants and told me to follow up.
I have reached out to the manager at least five times with no call back and not even an apology or offer to make it right.
I would recommend staying at another hotelHelpful 0Thanks 0Love this 0Oh no 0
Jul 25, 2019Terrible company. If you are reading this and looking for a moving company, I cannot say it enough DO NOT USE THEM!!!!
My wife and I hired them to move us from California to Louisiana. We purchased full coverage insurance as part of the package. Mayflower picked out stuff up, took it to a warehouse where it sat for two weeks in the heat. They couldn't find a truck driver to bring it to us!
On arrival they ruined close to $15,000 worth of items, including a $4,000 mattress. When I filed a claim they came back to me with a settlement of $600???? And now have proceeded to continue arguing with me.
It is not worth the hassle! Please DO NOT use themHelpful 1Thanks 0Love this 0Oh no 0Business owner information
Customer Service
Jul 29, 2019
We understand you were given information about the Arbitration program offered by The American Moving and Storage Association. We do support the use of arbitration as a fair way to resolve issues in the rare circumstance it is required.
