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Location
Raleigh, NC
Yelping since
August 2010
Doug was able to help my daughter with a traffic ticket. He was fast, told us exactly what he needed. He stayed in contact until everything was done. Great person to have on your side!
Douglas was a hug help with court and traffic issue I had. He listened to my problem and after getting my paperwork help to get everything resolved. He stayed in touch and let me know as soon as everything was done. Cannot recommend him enough!
I have been excited seeing Kamado grill being built. It looked like a unique and different experience and that is always a good idea. Unfortunately, this isn't it. The bad out weighted the good in so many ways. My girlfriend and I decided to take the kids to check this place out Saturday, May 9th. I looked at there website and it said reservations not needed but recommended. I thought since we had five I better call just in case. I called and asked if they had a 5:30 spot. I was told that we could be squeezed in and they would see use then. We got to the restaurant about 5:25. I went to the server and said my name and we had reservations. She said "That's good because we only take reservations". I told her they might want to clarify that on their website and immediately had attitude thrown at me. Just trying to help...anyway she found the reservation and said "yes we have you here" and that was it. No waiting a moment, no we can seat you now, just a blank stare. So I asked "do we wait?" The hostess says "it will be a while. We have to get a table for you." You take the reservation, but do you hold the reservation... we hang out in the foyer and about fifteen minutes later we are finally sat.
Now I understand restaurants are going more cutting edge and that's great. But here is the problem...the person who sat us explained we can use the iPad at the table to place our drink orders and when it is ready they will being them to us. We can also order our food with it. Great she walks away. Immediately a waiter shows up asking about our drink order. uhhhh machine or person or what? I tell him we are putting it into the iPad, like we were told, and he just goes back over using the iPad and walks away. Now I am not old fashion, but I do enjoy a good server interaction. I just seems Kamado grill wants to seem cutting edge and and this is there answer. Meanwhile, after being seated for five minutes my phone went off...out table was ready...and it was just a random text. No address to know who it was from.
The food. It was a mess. First two of my kids order the sliders from the kids menu. The only cheese they had is pepper jack and mozzarella. Pepper jack ok, but these are kids menus burger. And you do no put mozzarella on cheese burgers. no. Another kid order a Caesar salad. Caesar salads do not have tomatoes, cucumbers, or green peppers. It was like a garden salad with a Caesar dressing. My girlfriend got the ribs which were ok, but they came with Asian BBQ sauce, That sauce was one of the worst flavors I have ever put in my mouth. She just about spit it out. It was disgusting. I got the black angus coulotte. The plate came out a complete mess. Juice, which is ok, was all over the plate from rim to rim. The butter that is suppose to be on it was brought later in a ramekin and was frozen solid. It should be melting on the coulotte no lumped on my fork. We also order grilled vegetables for a side. 90% where squash. I would be helpful to mention what were the vegetables that were being grilled, but unfortunately we used the ipad to order so we never had a regular wait person.
I want to say this was new restaurant problems, but it seems to me that its a little more then that. Kamado seems to be trying to be everything to everyone and show all cool gadgets instead of remembering what a resultant is for. I want to give them another chance, but I am not sure my time or stomach can take it.
Business owner information
Nathan B.
May 11, 2015
Hi, Russell. Thank you for taking your time to review our restaurant. Yes, we've only been open a week but we're constantly striving to learn and better serve our guests. If the public doesn't tell us then we won't know and can't improve. From the bottom of my heart, thank you for taking your time to help us improve.
I wanted to address your concerns and also let you know what we've done as a result of your feedback. Here's what I have:
1. You're right on about the call ahead seating portion of our website. People need to know that we accept "call ahead priority seating." In other words, we'll put you at the top of the wait list and get you in as fast as we possibly can but can't set aside tables for the time being. I have made this adjustment on our website and will ensure that our people clearly explain this procedure to our guests moving forward. Our text message waiting system, NexTable, has been very reliable but there was a disconnect there and I am looking into what may have happened. I apologize for the inconvenience and will let you know what resolution that I find.
2. I'm very sorry to hear that the iPad ordering experience wasn't as intuitive as you would have liked. Our thought with implementing the technology was to merge this experience with service. We want to allow you to order exactly what you want, when you want it and pay when you're ready to go. In our opinion, this alleviates miscommunication with the server (which we call "Experience Guides") in the order taking process and gives you the freedom to create your optimal experience. Obviously this was not the case with your experience and I will be addressing our entire Experience Guide staff later on today. We will also be putting up a step by step formula for walking guests through this process on our online education portal called Schoox to ensure this doesn't happen again.
3. I need to predicate my food comments by letting you know that we're a "yes" kitchen. In essence, if you can dream it then we can make it happen. Kid's burgers can come with any type of cheese that we have in house. We have a memo line so that you or your experience guide are able to give the kitchen instructions as to exactly what you want. The salad that you're describing sounds like a Greek Salad which has tomatoes and peppers. I'm not sure what the disconnect there was as our Caesar Salad is very different. I'll look into what happened there. I'm sorry to hear that you weren't a fan of the Asian BBQ sauce but we have many sauces to choose from. Everyone has a different palette and we're happy to let you sample all of the sauces that we make in-house. You are correct about the Coulotte needing to be served with the Citrus Compound Butter melting on top of it. Our dish is never served without this element and I'll look into why this happened. Finally, virtually everything that we serve comes off of the Kamado Joe grill so my apologies that you weren't aware that the veggies would be as well. The iPad tells you in the item description but your Experience Guide should walk you through this component. Again, my apologies about the inconvenience.
To sum all of this up, I want to accept responsibility for our shortcomings and issue you an apology. We failed to provide you a significant dining experience, and for that, I am extremely sorry. If you can find it in your heart to forgive us, I would like to have you and your family back in as my personal guests. My name is Brooks and I can be reached at 301-512-7391 or bbriz@kamadogrille.com. Thank you again for reaching out and I look forward to hearing from you, Russell.
It was my wife's and myself thirteenth anniversary. I wanted to get some jewelry and had very specific things I needed. Like any good husband I remember at 8 pm the night before our anniversary that I hadn't bought anything yet. I jumped into my car and rushed over to Jared's to try and salvage my ideas. I was greeted with a smile as I walked in (maybe they could see panic in my eyes) and a friendly how can I help you. I explained what I was looking for and what my budget was. Without batting an eye, the woman walked me over to the section I wanted and helped me pic out exactly the right item. When asked for the extra warranty I almost balked, but thought why not just in case. With a friendly handshake and beautiful package I was out the door and looking great.
The next day I handed the package to my wife. She loved the earrings I got her. "They are just my style". I gave her a kiss and went to work. About an hour later I got a call from her, "One of the ears broke." What? Naturally we were both upset. I told her where the warranty paperwork was and she ran back up to Jared's. That's when true customer service came through. They offered for my wife to get something else for the same cost or they could order a new pair just like the ones I bought her. She chose to order a new pair (I really did a good job picking these out). They told her it would be able two business days for the new ones to make it in. Less than twenty four hours later we got the phone call they were here and ready to be picked up. We hurried over, my wife went ahead and tried them on when we got there and everything was perfect.
I know there are a ton of jewelry places around the triangle, but Jared's seems to be standing out for a large chain more than others. Thanks again for the assist guys!!
I Love getting out of the Raleigh rut and trying a different place. I have been hearing about Milltown for a while and went to try. Loved the rustic, urban look right away as my wife and I walked in. The hostess meet us and asked where we wanted to sit, patio or non-patio. We chose the patio to get some air and enjoy the people watching around us. Since the Millhouse is known for its beverages, I order a cider to go with our hummus appetizer. Both were excellent. For our main entrée, my wife got the grilled chicken sandwich and I got the Bahn Mi with a Bad Penny to drink. All the food was excellent. The fries that came with the sandwiches were great. We loved the aioli that came with the fries was just plain outstanding. Our waitress was great (Thanks Tiffany!). She was constantly filling our glasses and making sure we had everything we needed. If you are in Carrboro, jump over to Milltown and enjoy a relaxing meal with good people!
My wife decided it was time for her to breakout. When she did it, she went with style and class! Revolution Studios is an a+ photography studio. They made my wife go from hot to frankly smoking in less then an hour. She had an awesome time with Somer and Dan taking the photos. Somer also did the makeup and hair for my wife. It made the photos pop more then I could imagine! They came out great and we were so pleased with the end results. Jenny did a great job consulting us once the photos were ready. She was able to walk through the proofs and give real advice on what photos to get. If you are looking for that sexy gift for your partner or a self esteem boost, come to Revolution Studios!