Responded immediately, came out immediately, fixed our problem immediately! Thanks very much!

Needed a quick job done right away for CO for home - Armand was able to schedule us right away and did the job perfectly.

Had an appointment for 2:30pm - after waiting for 40 minutes inquired at the desk and apparently I was not even next in line. The response made me feel as though this is a common occurrence at this office.

I had an appointment to have my car seen - I had come in because I had a check engine light in the car and although it seemed to be running fine, we were planning a long trip and wanted it looked at. At first, everything seemed fine and my car was up on the lift pretty quickly so I felt good about things. The initial inspection took a bit longer than expected, maybe an hour, but it wasn't too ridiculous. They said the light had come on because of an emissions issue, which could be a variety of things - they recommended starting with changing the gas cap as sometimes that is the only problem, and if the light came back on later I could bring it back and they would try the next thing. They also said I needed two new tires and new brakes. This all sounded plausible so I told them to go ahead and do it, as long as it wouldn't be too long as I had to travel in a couple hours. They said they would try to be done in 60 minutes but it could be 90 minutes.

After about half an hour of waiting, however, guys from the garages starting coming into the area where the customers are, none wearing masks. All the customers had been wearing masks and distancing, as well as the cashiers - but as the garage workers started wandering around right next to others with no masks on, some of the cashiers and even a couple customers started taking their masks off too.

I felt uncomfortable about this but I couldn't leave since my car was on the lift, so I waited outside in the sweltering heat. After an hour of sitting outside, I started walking around the block to be doing something. I basically just kept walking around the block, being amazed every time I walked by the garage that my car was still on the lift with two wheels off and nobody working on it. I finally went inside to ask what was going on after 2 hours and they told me it would be another ten minutes. Ten minutes would go by, I would tell them that there is still nobody working on my car, and they would apologize and say it was almost done and would just be ten more minutes. In the end, the work they said would take between 60 and 90 minutes took three hours - three hours to change brakes, replace two tires, and change a gas cap. They also made the waiting area completely inhospitable by spreading the virus all over so I had to wait outside in the heat.

Of course, in the end the gas cap was not the issue and my check engine light came on again. Even though I am wasting the $100 I spent on a diagnostic test at Pep Boys, I will bring my car somewhere else instead to get the issue fixed.