Unfortunately, this morning at Broadway & 88th NYC, my 9yr old and I were greeted by an extremely rude/unstable receptionist who--when asked if we could sit in the waiting area at 7.57am as the doors were open--she huffed, puffed and rolled her eyes very dismissively.

When asked why she is responding so rudely to a simple question, the receptionist proceeded to raise her voice and started an unimaginable confrontation.

The office/facility manager stepped in and handled the situation exemplarily well. The medical staff was also professional and kind.

However, it also behooves me to bring to bring to your attention that the resident/MDs assistant mentioned that others have had issues with this receptionist as "she has lost her composure in the last". If this is the case, she should not be in a patient facing position any longer. Case in point: she lost her composure again after the manager had spoken to her! She tried to engage in a silly "stare me down" dynamic. When I mentioned I would be contacting corporate to escalate my concerns, she chased my son and I down the hall and with a threatening tone and stance tried to engage with us again.

An employee who displays this kind of behavior and instability should not be in a patient facing environment unless significant training can address her anger management issues and, most worrisome, unstable mood condition. However,
given the significant data points, any customer/patient facing role is likely NOT the right fit as it puts patients and CityMD as an organization at risk.

As I mentioned to her manager when I asked to speak with him in private before leaving, another patient struggling with a life threatening condition might have chosen to walk away from CityMD this am due to the receptionist's inhospitable, rude and even belligerent behavior.

My 9yr came to CityMD for a sports sprain and is leaving shocked on his way to school from what's meant to be a safe healthcare environment. Based on the unbelievably stressful situation she created for a 9yr old and his parent this morning, the receptionist is NOT fit for a patient-facing position in healthcare.

I hope that CityMD, which seems like a fine organization redefining best-in-class urgent care, takes immediate measures in managing this astonishingly unstable employee.

Looking at the one raving review posted about Synoptic, it is evident that its WRITTEN BY a BOARD MEMBER who is either being blindsided around Synoptic's deceptive practices or is somehow an associate of Synoptic as is the Board Treasurer of a building in Upper Manhattan who was also hired as a financial contractor of Synoptic! (talk about poor ethics all around).

Our building has been with Synoptic for several years and has had a very poor experience. They are NEGLIGENT, UNRESPONSIVE, LACK TRANSPARENCY AND HAVE NO ATTENTION TO DETAIL. Further, they treat their employees (e.g., doormen) very poorly to the point that they want to go to the Labor Department for unfair pay and lack of sufficient sick time and holiday allowance. But their workers are afraid to do so due to the fear of being fired. Yet SYNOPTIC HAS BOARD MEMBERS OF THE BUILDINGS THEY MANAGE IN THEIR PAYROLL: TALK ABOUT MURKY BUSINESS PRACTICES!

Synoptic is always coming up with new "time sensitive projects" and unforeseen emergencies which they finish poorly and are extremely costly requiring imposed assessments. Agree with the other reviewer that they always suspiciously hire the same contractors who happen to always come in at the lowest competitive price (or so claims David Steinberg, the owner of Synoptic of course) and finish projects with little/no attention to detail and their contractors' workers are extremely rude unless you are part of the Board. Synoptic's strategy is to serve a building's Board members well and no one else, particularly the Treasurer. To the degree that the TREASURER of one building managed by Synoptic Uptown is also an EMPLOYEE of Synoptic! Talk about the highly dubious ethics of the Treasurer and unscrupulous business practices of Synoptic!

Other friends in buildings in the UWS and Uptown have also had similar negative experiences with Synoptic. My sense is that they appear very competitive on price as they take a percentage of large projects they "invent" as well as kick-backs from their contractors. Hard to prove of course as highlighted by another reviewer. But not impossible with a good accountant and government agencies if possible to gather the resources.

I wish that they at least finished their jobs right. One often has to check the work of the contractors they hire as they are always sub-par, often need to get redone and look very cheap. Steinberg, the owner of Synoptic, never seems to come check the quality of the work of the folks he hires. He just cares about manufacturing reasons for building wide assessments for large projects so that he can collect more fees. My building is finally waking up to their poor ethics and negligence. If you haven't hired them, please
do yourself and your building a favor and run away as fast as you can. If you have retained them already, drop them asap as there are several alternatives of cost effective, honest management agents that won't put your building and wallet through this absolute misery.

If anyone has a recommendation on NYC agencies/resources available to stop the CORRUPT PRACTICES of management agents, please message me! Thanks

I've been bringing my clothes to Meurice for over 12 years. I recently had an issue in which I needed to bring back a valuable rain coat; a situation which MGC's General Manager, Marleen, handled with professionalism, responsiveness and an outstanding consumer focused approach. It's these "moments of truth" that cement customer loyalty. I look forward to continue to trust MGC with my most valuable garments.

They are very good at what they do and are very straight forward when a job is not worth your money. They can be on the expensive side, but the quality makes up for it. Very down to earth atmosphere where you can ask any question or raise any concern you have in mind. Would definitely come back.