Zimmerman’s Hardware

Very good experience! I purchased an amaryllis gift box in store and picked up two items I had purchased online. The thing with this store is their delivery radius is very small, so I had to pick up, which was fine but something to note.

The staff were friendly, prompt, attentive, and helpful, informing me where to find the online pickup counter (opposite end of the store). The cashiers were all on their phones likely glued to the coverage on Biden being announced president-elect. Forgivable!

I would definitely return. The store was very clean and things were easy to locate by category. Note that you have to get in line to exit because the exit doors are by the cash registers and you can't exit from the entrance doors.

I had a great experience here recently! Needed some new house numbers and found a decent selection. The store was organized and although not huge, they have enough! The employees were helpful and friendly! I was able to use a $5 off coupon just for checking in here! I would recommend this store for your hardware needs!

I have been a customer here for 25-30 years...customer service at the store currently doesn't exist...scheduled a two man pick up of my tractor...necessary as it wouldn't start and was in an out building 100 yards from my driveway...so one man shows up...he can't push it...says he'll come back with another man or a tractor to tow mine...never heard from him again...nor anyone else at Zimmermans...scheduled Mower Man...ordered a drive belt for my Honda mower, as MM is going to fix the tractor and my Honda self propelled....got to Zimmermans...parts guy acknowledges that I'm waiting for service...and then disappears for 15 minutes...noone else can find the belt ordered in my name...I'm waiting around with my mask on inside - because customer service does not exist at this store...then have to wait 10 minutes to check out as the regular check out person is MIA...never, ever again!

Good hardware store that has about everything you could think of plus some. Very clean and organized store with a friendly & knowledgeable staff.
Small engine repairs as well around back.

Cute little store that has managed to avoid being stomped by the big box boys. They carry obscure stuff that micromanagement won't allow shelf space for, and the folks are just as helpful as the ad says. Don't forget to use the check in offer!

I love this place, very helpful and wonderful customer service. They always greet you and ask if you need help with anything.

I have lived in Fulton for five years. This is the closest hardware store to me and over the years the customer service has gotten progressively horrible.

First they create this weird checkout line but the people who are checking you out are sarcastic, snarky, distant, and in general rude. They almost act like they are doing you a favor by your shopping there.

They hire millennial know it all's who are cold and distant especially if you have an objection.

There's no one in the store to help you get anything, if you order things like mulch you have to go to the "warehouse" and even there the people are so consuming on personal conversations they ignore you for the first two or three minutes while you're standing there.

They now have security guard now so their perception is if you're a certain demographic you're there to steal.

If you're not one of the "good old boys" or the "I've been living in this city for the last 50 years" don't expect to get any respect from these people.

You be better off driving to Laurel going to Lowe's... And I've been to this ACE about 10 times and it is consistently trash.

A business stuck in this past catering to customers from 30 years ago and annoyed by anybody who has lived or patronize the business newly in the last 10 years.

Do not waste your time at this place unless you like getting disrespected. But if you're a good old boy this is the place for you.

I was looking for a rustic split rail fence (just a simple two posts and two emails) and was not pleased at what the contractor picked up at the local Home Depot nor what he found online at Lowes's.

A friend told me he saw what I likely wanted at the Ace in Burtonsville so I called and spoke to Doug, who kindly checked the stock, sent me images, and even took a look at photos I sent from my current fence to see if they "matched."

Doug was extremely helpful. Other staff contributed as well. I want to thank him, them, and this Ace location for the time, patience, and personal touch which is so meaningful and helpful -- especially when things can become so generic and impersonal.

Ever have a half-baked idea for a craft and not know how to pull it off? If so, this is the place to go! I wanted to use a typesetters drawer as a hanging, decorative display. I wanted to use a plexiglass panel to keep the items dust free and in place.

With help from my NextDoor thread, I went to Zimmerman's for help. I got help and options. I purchased one plexiglass sheet and the gentleman cut it (all cuts were at no additional charge).

The folks were fantastic and helpful. The gentleman who cut the plexiglass was one step ahead of me - he used the sheet I purchased and cut it smartly in such a fashion that I was able to cover two drawers!

After that, I went back in to purchase more items that I didn't know I needed but suddenly, couldn't live without!

I ran over on my lunch break and the customer service was great! They put me in the right machine and back to work I went to figure out, how in the world will I pay for it. LOL

I will be back!