You Move Me - Kansas City

I called around to so many moving companies before finding them! I had another company bail on me and need movers ASAP! This company had availability plus their rates were reasonable. I lobed that they had a moving portal where you can put in more information about your items, plus they either brought you water or coffee when they were on their way.

On the day of the move I received a call saying they could come earlier which I was down for. I had a team of three move me to another location in KC. I literally did not have any issues. Nothing missing, nothing scratched, they took everything down wrapped it SUPER WELL , and built up the pieces in the new location. They did take longer than I thought for a simple 2 bedroom move, but I think that is just because they actually care to be gentle with your items.

I would with no doubt use them again! Super professional and not an extra headache like some moving companies.

WORTH THE READ:

The crew was hours late in arriving-they said they had me scheduled between 4-6 when I had the email confirmation stating 2-4,.

They did get my move completed in record time which was great, but then some pretty terrible things happened...

...turns out they stole medication, $76 in cash and a cell phone from me (which had been sitting in an area of the house they shouldn't have even been in) and then later sent inappropriate and lewd text messages to me, requesting nude photos in exchange for giving my cell phone back to me (see photos below).

I went to the office the next day to speak with the person in charge who, at the time I met with him, seemed off-put by my visit. I then went to the police to make a report and press charges.

I was contacted a couple days later by the same manager (with a GM in the background of the call) after a friend of mine posted the below photos to her Instagram. I was asked to tell my friend to remove her post. I was refunded the $700 and some odd dollars I had paid for the move, which was quite literally the very least they could have done, told that each of the four crew members had been suspended, and told to contact them should I need anything additional from them. Which I did do. After I had to fork over an additional $700 and some odd dollars to replace my prescriptions that now were not covered by my insurance because I had already filled them once that month. I have MS... the types of prescriptions I require get pretty pricey.

The manager never reached back out.

I'm now in a new city where I know very few people just living with the knowledge that these guys who not only know where I live but also know how to get in, are just a 30 minute drive away.

DO. NOT. HIRE. It'll end up being one of your biggest regrets.

We hired You Move Me to move a brand new LG refrigerator from our temporary housing we were living in because of a house fire, back to our home. They quoted a fair price and promised they could safely make the move. The 3 young men who arrived for the job were very friendly but we quickly saw they were not up for the job. They put tape directly on our appliance with no padding. Consequently, we had 3 places that were dented by the time it arrived at our home. I called immediately to let them know and they had me file a claim all the while apologizing for the problem. Today I received the claim approval for 199.80 against 900.00 damage. Their contract only holds them accountable for .60 per lb of the item they are moving. They don't really have to be careful because it's not going to cost them anything compared to damage done. I will not use them again and before you do read the entire contract.

Just be honest with me is all I ask. If it's $522.30 to move 2 dressers, 1 bed, and 10 boxes 7 miles then tell me that. Do not tell me it will cost $315.20 and then charge me $522.30.

TLDR: Movers are great, but don't completely trust the quote you get, or you may end up disappointed.

First, the movers at You Move Me are fantastic. I had a wonderful experience working with them and totally understand the high praise they get in the reviews. Bravo! My rating has nothing to do with physical moving process.

When I was shopping around for a moving company, I reached out to 5-6 different movers. When getting the initial quote from You Move Me, the virtual estimate was easy and the person I worked with was knowledgeable. I was told that they would provide five movers on my moving day, which sounded good.

Ultimately, I was going to go with a different moving company because the You Move Me price was a little higher than I was expecting, even though I enjoyed meeting with the You Move Me sales team the most. However, after sending over my quote from the other moving company to You Move Me they offered to give me a discount of 35% which got me just under the quote from the other moving company. I was a little worried that to get such a significant discount I would be losing the services I was initially quoted, which included having 5 movers on my moving day. To confirm, I had this verbatim conversation via text with the You Move Me salesperson:

"How did you get the price so low? Did you have to cut any services?", to which he replied "No sir. Just gave you a 35% discount. Didn't want to lose you as a customer". I followed that with "Well, that's great news. I think Ill go with you guys if everything is the same as we had spoke about." Finally, he said "It is absolutely the same."

The new discounted quote You Move Me sent over didn't specify the number of movers had changed, just the price with the new discount.

I was pretty happy that I was getting my moving company of choice at an affordable price. Unfortunately, on my moving day I only had 4 people show up to help me move. This led to only 1/3 of the second moving truck being filled up with my stuff and therefore I had to ask the guys to make a second trip. Without the second trip I would not have been able to move the remaining bulky items that couldn't make it in the first trip. This extra trip cost me $1100 to which I was told I could reach out to their Claims Team about and explain what had happened.

The Claims Team reached out and offered to refund me half of the $1100 for the extra trip "In the spirit of customer satisfaction", not because their communication had been misleading. I did not accept. They claim that "they acknowledge my desire for more movers, but their consistent rate of $95 per man, per hour remained unchanged between both estimates. While additional movers could have expedited the process, it would have proportionally raised the hourly rate." Additionally, they said "While our estimator may not have been entirely clear on the intricacies of adjusting your estimate to compete with the other moving company, the billing process remained consistent at $95 per hour, per man. Adding a fifth mover would have sped up the move but at a higher hourly rate, essentially maintaining your overall cost with just four movers. As outlined in your signed estimate and customer contract, we don't guarantee crew size or offer flat-rate pricing. Billing is based on time used, aligning with what you received."

To sum everything up, if you use You Move Me and they offer you any kind of discount, their estimator "might not be entirely clear on the intricacies of adjusting your estimate" and any documentation you receive afterwards wont state what changed to get you that discount, but you should be able to calculate everything out yourself since their "billing process remains consistent". And, if you have a problem with that after you find out how they got your price so low, well too bad because "As outlined in your signed estimate and customer contract, we don't guarantee crew size or offer flat-rate pricing."

Broke my beautiful Japanese lamp and threw my boxes around(even when marked fragile) breaking a wall hanging. Took way longer than it should because a young man had no experience taking apart a simple ikea bed. Wanted to charge me over $1000 to move a 3 bedroom with no couch and two beds into another two bedroom apartment. They told me since they broke my lamp they'd Just charge me $1000(I was quoted $500-$800). Btw, when the young man put my bed back together in my apartment he put the support pegs in upside down pointing metal screws down into my carpet. Smh. So traumatized by this move last May. I strongly advise NOT to use this very unprofessional company. Thank you for reading.
Ariana Smith

I had an unsatisfactory experience with YOU MOVE ME.

I was misquoted and I was told that it would be around $600 for the amount of furniture I had and the boxes. In the end it was $1300 that was told to me after a very long day of your guys moving my stuff. So essentially you all are undercutting everyone else who is a legit moving company. It took 2 guys 6.5 hours to wrap and move my belongings. They should have at least had a 3rd if not 4th person helping them. That was so not efficient.

Your site states that your people are on-time but they got there 30 minutes after the time stated they'd be there as they wanted to stop for a coffee and breakfast (what they stated on the phone when they called me on their way). You all gave me a 2 hour window that they'd show up but I was their first stop. It's a joke, why would they be late?

Your site also states 'blanket wrapped furniture protection'. There were a few of my pieces that were not wrapped. One of those pieces was a ceramic planter that shattered in the truck. Why wasn't that wrapped? There was a living room table base made of wood, 2 pieces. Not wrapped...it was damaged when they brought it off the truck. I have 2 large white lamp shades that they touched with their dirty hands and left prints. Again, 2 more pieces that should have been wrapped.

I found yet another damaged piece. A framed 3'4" square piece of art, the glass is broken in several spots. It was tightly wrapped in bubble wrap by myself and clearly marked as 'glass'. I even pointed it out to the movers before they moved it. So...even wrapped pieces were damaged.

Lastly, the driver was insisting I had to pay for their services even though I had several issues with the move. He then told me he'd call me later with the ops manager. When they did call, the ops manager was insisting on payment. I was shocked. A reputable company doesn't insist someone pay that night. I was in the middle of moving belongings from my car and he was being very insistent that I give him my card details even though I had several issues with how that move went. I will not recommend your service to anyone and matter of fact, I will be sharing this experience on all social channels.

You know it's bad when their site doesn't post negative reviews and they delete negative reviews from their Instagram page.

The crew was terrific! They did a great job. I'd hire them again.

What was disappointing... the estimator missed the mark. Underestimated the time and truck size. The error cost us ~$400 more than the competition and we still have to rent a UHaul tomorrow because of the underestimate.

This will cost us about $600 more than budgeted and we still have to load a truck to finish the job.

You Move Me is not someone we will consider using.

I cannot say enough good things about this company. They moved our daughter last year and were great. We just had them move us, and again they were great. They called to let us know they were 30 minutes out and were right on time. They loaded and unloaded quickly, taking less time than originally planned. Then they rearranged my living room to my liking. The guys with us were professional and very easy to work with.

We couldn't be happier with You Move Me. The crew was friendly and professional, they worked their tails off in the rain, and went way above and beyond our expectations. I wish we could give them more than 5-stars!