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Newport News, VA 23606
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Johnnie B.Poquoson, VA5965Oct 10, 2020First to ReviewWould give them zero if I could. Bugs. Trash and glass all over property. Maintenance doesn't fix anything, just Jimmy rigs it til the next time it broke my boyfriend was promised when he moved in 2 years ago that he could pay extra for a washer and dryer but none were available. Only about 2 Work in the laundry center and just got a notice that because maintenance and management don't ever clean the room that they're shutting down at 5 everyday (not to mention it being locked right now at 12:30 on a Saturday . Do they not realize people work? Hot water heater broke and they put one that didn't fit in its place and then new management said they couldn't do anything about it maintenance comes in even when you tell them to wait (bc I was naked) and they decided to come in anyway cuz they have a key. Also office never answers their phones and leaves before office hours almost everyday. DO NOT MOVE HERE.
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Taylor B.
Oct 13, 2020
Hello Johnnie, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Maintenance and pest control matters are a top priority here at our community. Our team is ready to help! Please reach out to us as soon as possible with your concerns so that we can address them right away. For immediate assistance please fill out our contact form by using the following link http://bit.ly/2ZKI80w to have someone from our team contact you directly. Additionally, our team works hard to keep the community clean and presentable. We are committed to the aesthetics of our community and have added additional hours to the maintenance of our grounds. We would love the opportunity to receive more details from you so that we can address this matter as soon as possible. Lastly, were sorry if you felt there was any miscommunication regarding the hours of our laundry facilities. Notices have been posted stating that our laundry facility is open daily from 8am-5pm. The good news is we do have washers & dryers available for rent with a $45 monthly fee. If this is something you are interested in, we are more than happy to accommodate this request! We take pride in seeing residents fully satisfied, and your feedback helps point out areas where we may be coming up short. Thank you and we hope you will reach out to us soon!
