Women's Care

The woman at the front desk, curly hair in a pony tail who wears glasses is the most rude and incompetent person I've ever met in life.

This is my second child, so I'm aware of certain timelines when it comes to scans and this woman told me that it was OK to get my NT scan done after 13 weeks (which it's not.) She told me the doctor OK'd it (Johnson) and that there was nothing she could do appointment wise.

Of course during the scan, the tech could not get an accurate read and then proceeded to blame me for scheduling my appointment late.

Thankfully in all this, I had already gotten my NIPT so I felt a sense of relief.

I want to say for those women who maybe can't afford a NIPT and are solely relying on your NT scan, I would run from this office.

The incompetence and lack of accountability from their staff can result in serious life changing consequences. This would have been my case if I did not get my NIPT.

Additionally some woman in the waiting room was telling me about her story with one of the doctors and told me that a life threatening issue happened during her c section and that she was running from this place. The only reason she was there was because she needed to pick up her records cause they refused to give them to her any other way than picking them up. I of course don't know if this is true but she overheard me talking to my husband when I was freaking out about the timing of the exam, and tried to calm me down because she felt the same way about the office.

In my opinion, the amount of malpractice cases they are hiding is probably astronomical. I will never return and this is my advice to you all considering this place, think twice, do your research.

I've been to Women's Care in all different locations for about 4/5 years now. I got nervous reading these reviews because it really throws off your experience when staff is rude.

However, it seems they have addressed the feedback and everyone was really friendly to me when I went (March 2024), including reception. They deserve to have a higher rating! Dr. Johnson was caring and knowledgeable. Overall this is a good office I'd recommend it

Also - I was called back promptly at the time of my appointment. Nothing felt rushed. Before at other offices when I'm asked the date of my last menstrual cycle and say I have it in my phone and go to pull it up the nurse rushes you by saying "Nevermind just give me a closest guess". Here they actually waited for me which I appreciate.

the nurse don't have good customer service. I need my prescription refil and they don't give me . Have to call for Olympia pharmacy and ask for they call to doctor office. Is not acceptable that. Nurse is not responsible!!!! Prescription is very important!

I'm always panicked and a nervous wreck going to any doctors appointment. Staff was super friendly, patient and understanding of my craziness. Appointment was easy to book and I didn't have to wait long before being called back.

Doctor Abrudescu is the BEST!!!! I come from afar to this office, just because I refuse to change doctor. He is very caring and always makes me feel comfortable in every visit. He always tells you to step into his office after every exam so you can address any concerns or questions you may have. Not many doctors do that. Waiting time and check in process is always quick. Friendly front desk staff and nurses. I always have a great experience at Women's Care

This office might as well just be a walk-in clinic. There is a sign above the receptionist's desk that says "If you have waited more than 15 minutes past your appointment time, please let us know", but reception doesn't know what to do when you actually let them know this is the case. I have been coming to this office for almost 3 years and have never been seen within 15 minutes of my appointment time.

Today, I waited 45 minutes for someone to come hand me a glucose drink (for a 1-hr glucose tolerance test) so I could then wait the additional hour. Why not just give me the drink upon arrival? That makes too much sense and demands far too much organization. Their reasoning for the delay was being understaffed. I.e., instead of acknowledging that their scheduling team needs to adjust to the alleged lack of staffing, the patients have to suffer and waste their time waiting for appointment times they cannot honor. The front-of-house staff at this office needs to get it together.

Many lessons were learned by experiencing their service.

First, they scheduled me to come for an ultrasound and for a doctor's visit on two separate days so I needed to pay twice for my co-pay.

Second, I was scheduled with a pre-conception consulting after my miscarriage without my awareness of the visiting purpose (I thought it was for a post-miscarriage check-up) and my insurance of course refused to cover that "chatting session", which was 10 minutes long and offered almost no benefits at all. I called the billing line and they told me that they were not supposed to tell me the visiting purpose and it was the patient's responsibility to be aware of the benefits from the visit when making an appointment as well as the insurance coverage.

Third, the patient portal kept showing my old bill without any date on it, which confused me and led to my triplicate payment. I called them to fix it and the lady from the customer service line did not help at all as she seemed not fully understanding how the system worked.

Front office staff treat you like you came in to sell them magazine subscriptions or fake Rolexes. Nurses and doctors are nice but the phone system is a nightmare guaranteed to raise your blood pressure. There's no choice for general questions or anyone to direct your call, so I always have to go through billing or scheduling. Example: The nurse left me a vm asking me to call back but gave the extension so fast I just had to keep trying to guess different combos. After ten minutes of this joy I hit it, but the mailbox was full and the system hung up on me. So frustrating.

Although they are nice, the nurses and doctors seem to be in such a hurry, rushed and complaining about paperwork not getting done.

So thumbs up personally to doctors and nurses, and maybe they need to take a harder look at general office management and revamp the phone system so it's easier to reach someone other than billing and scheduling.

I have been coming here about 3 years and have generally been given good service. However this past visit was not good- the exam was fine, but their front desk associates are indifferent to the point of rudeness. I filled out my paperwork as requested, had my exam, asked for my co pay and was told they'd bill my insurance. Then I received a Bill for a ridiculous amount ( 3 times what an average well woman exam costs) when I called the office to inquire, I was informed my visit wasn't covered. Ok- i inquired into the cash price. I was told I'd be called back...... the next call I received was from internal collections inquiring as to why i hadn't paid my bill. When I explained what efforts I'd made to pay it, I was told I should have signed an affidavit that I didn't have insurance?? Then I could have paid the "self pay"
Price? Seriously??? If they knew it wasn't covered, shouldn't I have been charged before I left the facility? Then I was told By the billing office that I was informed of this-that is a blatant lie.
They are unorganized and rude and have no idea what's going on with their billing.
I paid my bill, after they so kindly knocked off a charge for a test I didn't receive.
But when I asked the billing rep - Lisette if she felt like I'd gotten good customer service, she continued to put it off on me not signing this non existent affidavit. DON'T trust your health and those of your unborn baby's to such rude, unorganized and quite frankly uncaring people.
My daughter and I will no longer be patients needless to say.

Dr. Johnson made me feel so at ease and I felt like she truly cared about all of my concerns and my well-being. It is a bit hard to get ahold of the place by phone, but it's understandable considering there aren't many places around like this! All of the staff were hard at work and made me feel welcomed and comfortable - I was very nervous about my first visit, but they eased my worries very quickly. I'm looking forward to being a returning patient of theirs!