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- Jason E.Shelby, NC282Dec 21, 2016First to Review
Willies towed my sons truck after he was in a wreck. When I called about getting into the lot to see the damage they were rude and even hostile for no good reason.
I would rather push a car than let these clowns touch it. There are plenty of other good towing companies in town I would suggest anyone elseHelpful 2Thanks 0Love this 0Oh no 0 - Danielle R.Forest City, NC01Jan 26, 2018
The lady who answered your phone was VERY rude to me when I called to see about picking up a car. When I told her who I was she said "its about time someone comes to get this car"... that she had reported it in on the 16th... I told her I had just received word of the car being there. Then She very rudely asked me "well are you coming to get the car or not??".. So I said "ma'am that's why I'm calling, I need to know the tow bill and payout on it, and I dont understand what the attitude is for." So she goes on to say how it was just "a joke" but nevermind that she wasn't gonna talk to me that I could call back on Monday!! She didn't wanna talk to me?? But wait... who was the one with the attitude?? I work with a lot of towing companies and NEVER have I felt so disrespected and belittled. Customer service could really really really use a TON of work!!!
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