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Review Highlights
“The courteous staff at Wilhelms automotive on Estrella Parkway diagnosed the problem and fixed it the same day.” in 5 reviews
“As always, quality work, fair pricing, responsive.” in 2 reviews
“No pressure, just sound advice and fair pricing.” in 2 reviews
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Recommended Reviews
Overall rating
62 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Angelina D.Avondale, AZ01340Oct 13, 2023
Professional, communicative, good value.
They kept our vehicle for a whole day to run test on it and see what was needed. They kept it for 7hrs the following week to get work done. They did offer a car service to and from the shop which I was grateful for.
They found any applicable discounts and gladly offered them. Veteran discountHelpful 0Thanks 0Love this 0Oh no 0 - Heidi B.Cashion, Avondale, AZ5243Oct 4, 2023
I cannot say enough about the guys & this business!! They are always willing to help me when things go wrong with my car!! I call & they get me in ASAP. I am on a fixed income & they are so affordable. My sister has had her car taken care of there many times & the experience has always been a great one!!
I would highly recommend taking your business to the Wilhelm crew in Estrella. You will not be sorryHelpful 0Thanks 0Love this 1Oh no 0 - Mark S.Rancho Cucamonga, CA0122Aug 27, 2022
I can't comment on value, or quality of work performed. My issue is they have a website that's allows
You to choose your preferred service time/date, but they don't follow up. I have reached out to this business multiple times, and did actually receive one call back. The gentleman told me he would work on a quote and get back yo me. Nothing .. I chose this auto dealer because 1) they are just miles from my home 2) they have been in business since 1928 3) they had strong reviews and a good following. I am extremely disappointed in their lack of communication and follow up. I can't understand why management isn't proactive, and why there is no mechanism to ensure timely responses to potential customers occur. I have attempted to reach this group for a month now.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
A A.
Sep 2, 2022
Thanks for your feedback, Mark. We're very sorry for the difficulties you've encountered in scheduling service for your vehicle. Your business is very important to us and we would like an opportunity to earn back your trust. Please reach out to the service center and speak with the Store Manager at your earliest convenience. Thank you.
- Eli L.Goodyear, AZ03316May 9, 2023
I would not recommend this shop for foreign cars they're not up to date on them. You know it would be nice if they had security cameras. Looking over the cars left out in a parking lot.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
A A.
May 10, 2023
Thank you for taking the time to leave a review. We apologize for any inconvenience caused and will definitely take your suggestions into account.
- A V.Buckeye, AZ127May 8, 2023
The first time I went to this place I was thrilled! Honest responsive and appeared honest and thorough. Thought I found my new place for car repair. Then I went back and I felt taken. An oil change turned into a $650 ordeal. Didn't sound right. Turns out I got it done at another place for $250. New place told me that the parts needing replacement according to Willhelm did not need replacing. The rotor were slightly of need of refinish. No wonder the girl at front desk wouldn't look me in the face. She avoided eye contact at all cost. Felt, maybe, new management or owners. Just not right or a good feeling going there.
Helpful 1Thanks 0Love this 0Oh no 0 - Carroll S.SoMa, San Francisco, CA01Aug 25, 2023
I had a very disappointing experience at Wilhelm. I will never forget that. Monumental rip off.
Helpful 0Thanks 0Love this 0Oh no 0 - David M.Goodyear, AZ02Apr 20, 2023
Took the car in for minor repairs they did the repairs, were very professional, very efficient and I trust there work. Good job.
Helpful 0Thanks 0Love this 0Oh no 0 - Veronica M.San Jose, CA118156Jun 20, 2022
They were very professional figured out what was wrong with my car and got it back on the road again. I'm very grateful.
Helpful 1Thanks 0Love this 0Oh no 1 - Frances L.Fresno, CA012Sep 3, 2022
I appreciate the service the staff provide. They give a full review of the service and any recommendations for additional or future service needed. Do not push for additional services.
Helpful 0Thanks 0Love this 0Oh no 0 - Jennifer M.Tolleson, AZ35021Apr 6, 2022
Quality work great customer service, they won't try to do things to your vehicle that it truly don't need
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Customer S.
Apr 6, 2022
Thank you so much for taking the time to provide us with this feedback, Jennifer! We are so pleased to read about your positive experience at our Wilhelm Automotive.