Highlights from the Business
Family-owned & operated
Certified professionals
24/7 Availability
Emergency services
Satisfaction guaranteed
Discounts available
Photos & videos
Review Highlights
“It was a car worth about 3 times's the value of ours, and the West Tow driver (Brandon) was super concerned as was I.” in 27 reviews
“Second, once Daniel got there, safety was his first priority considering I had my kids with me in the vehicle.” in 10 reviews
“After they hadn't called with an estimated time of arrival in 2 hrs, I cancelled and called West Towing.” in 24 reviews
About the Business
Car breakdowns can happen at the worst time and in the worst places, such as a busy freeway on your way to somewhere important. You need a roadside assistance company that will rush to your aid as soon as you need it. At West Tow Inc. we have some of the most experienced and honest professionals in Menifee, Temecula, Perris and Hemet who will either, get your vehicle fixed and you back on your way, or get you and your vehicle to where you need to be, to get the problem taken care of: Flatbed tow trucks, Wheel lift tow trucks, Hook and chain tow trucks, Integrated tow trucks.
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Overall rating
191 reviews
5 stars
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1 star
- Montel J.San Diego, CA01Apr 22, 2024
I had a blowout in my vehicle and I contacted Geico and they sent out a tow truck driver within 30 to 45 minutes. He picked me up from I-15 and Winchester Road at 2:00 a.m. in the morning.
My driver's name was Andrew and he was absolutely excellent and everything he did. He was extremely friendly and helpful and provided me options with my vehicle in the future. But was able to tell me home safely and I'm very grateful.
Terrific service with a smile and it really goes a long way. I would recommend this company (West Tow Inc) to anyone in need of professional towing service.Helpful 0Thanks 0Love this 0Oh no 0 - Kate M.Bixby Knolls, Long Beach, CA30671Feb 9, 2024
West Tow saved us on a rainy day up the mountain. Dave is a true testament to his title, a kind and professional person. We were in good hands when we got a flat and West Tow came to the rescue under my GEICO insurance.
Helpful 0Thanks 0Love this 0Oh no 0 - K V.Eastside, Riverside, CA052Mar 13, 2024
Tire popped on the freeway. I called and they came quickly, I was helped by a driver named James. He was very sweet and helpful. Kept it professional and had me back on the road in less than 10 minutes. I've never driven on my spare tire before so he gave me alot of tips on how to do so safely. Thank you again for helping me get home!!
Helpful 0Thanks 0Love this 0Oh no 0 - Nicholas L.San Francisco, CA017Feb 26, 2024
These guys really helped me out. Recovered my stolen trailer and gave me a fair price to get it back. If they have your car go talk to the owner and be nice and they will work something out with you.
Helpful 0Thanks 0Love this 0Oh no 0 - John K.Riverside County, CA04Nov 24, 2023
Called Geico's Emergency Road Side Service after having a tire sidewall blowout on the I-15 near Lake Elsinore on 11-22-23 (day before Thanksgiving). West Tow's dispatcher promptly called and called again to notify me when the driver would arrive.
Daniel (tow truck driver) arrived within minutes of the dispatcher's 2nd call. He removed the bad tire, examined, tested the spare in the truck before putting it on and within minutes I was back on the road.
I can't say enough how grateful I am for West Tow and its driver, Daniel, and highly recommend them. They're the best emergency roadside service! Thanks!!!!Helpful 0Thanks 0Love this 1Oh no 0 - Jul 17, 2022
First time I reviewed a tow truck service. I guess there really is a 1st time for everything.
Needed a tow. What can I say?
I have roadside assistance with my car insurance (Geico) and they arranged the tow truck for me. Turns out the tow trucking business is busy. It took them an hour but that was their prediction. Having little choice in the matter I accepted as I had a cracked windshield.
Atmosphere: 5 stars. Tow truck was clean. He had a phone recharger and let me charge my phone.
Service: 5 stars. West towing arrived within their predicted scheduled pick up time. My service technician was a man named James. I enjoyed his company on the ride home. I consider the service fast, friendly and reliable.
Quality: 5 stars. Got my car back home without incident.
Value: 5 stars. Paid by credit card. Charge was about $10 a mile, once I'd gone over my free mile limit. Thing is when you really need a tow truck you are already in a jam. Unless you have a friend with one you have to take what you can get or the state will tow it and charge you for it. I have heard of cheaper outside of California but given the circumstances I am grateful I was able to get a tow truck within an hour.
Some context: The national cost of a tow averages around $109. Exact rates will vary with miles towed and difficulty of the vehicle (weight, size, make & model, and condition). I believe they have a minimum charge regardless to ensure their costs and profit margin are covered.
Driver shared with me a word of warning about scam towing services who pull up, hook up, take you to the nearest exit and dump you for $300.Helpful 19Thanks 1Love this 11Oh no 0 - Jessika M.San Francisco, CA232211Nov 7, 2023
Took advantage of my niece to tow vehicle to house instead of letting know that the broken key fob of a 2006 honda civic has an emergency way to turn vehicle on even if broken. Left car outside gate and turned on vehicle with broken key. Had to drive up self.
Helpful 0Thanks 0Love this 0Oh no 0 - Jesse G.Missoula, MT01Sep 20, 2023
Great fast service tow car
Tow truck was clean on the inside and driver FriendlyHelpful 0Thanks 0Love this 0Oh no 0 - Jason T.Rancho Cucamonga, CA0131Jul 24, 2023
A flat tire on the side of the road is never fun. Fortunately we had Charles show up from West Tow. He was incredibly quick, efficient and professional!!
Charles had the car on a flatbed and dropped off at our tire shop in no time.
He was a total Rockstar!!Helpful 0Thanks 0Love this 1Oh no 0 - Roxanne G.Yorba Linda, CA391Jan 14, 2023
My car was stolen and found in about one week.
When it was found it was taken to west tow...
I was so nervous to see my car looked like and damaged ..
When I arrived ... I was told the price and . To see my car.
It was trashed
The ladies at the tow site were so sweet and helpful
They opened my doors that needed assistance to open. They stayed with me the whole time.
I'm so happy my stolen car came to this location
.. it cost me a bHelpful 0Thanks 0Love this 0Oh no 0