West Loop Veterinary Care

Cannot say enough good things about West Loop Vet - I've been taking my puppy (Cassian) here since the first day I got him and they sent me home was a cute "puppy starter" kit. They made his early appointments to the vet stress free and Cassian looked forward to all his vaccine appointments. Now he literally tries to bolt into the doors when we walk past the clinic.

All the staff are super sweet and caring with my pup and I can tell they truly care about their furry patients! After each appointment they always send a follow up email to make sure Cassian is feeling okay and has no allergic reactions etc.

I also think it's very considerate that they have separate entrances for cat and dog owners so neither stress each other out - just thoughtful planning to minimize any stress related to the vet visit!

Wanted to find a new vet in the area and found west loop vet from their booth at the farmers market in the summer! I could not have asked for a better experience! Very caring and attentive, and did not rush at all. It's good to know my pup is in good hands!

Convenient location, quick with an appointment. Friendly service all around. Only downside is I left the first appointment with the impression it's the kind of place that runs unnecessary tests to build up charges

I tried to make an appointment for my dog at West Loop Vet, and when I called back to confirm the appointment and I told them it was for evaluation of anxiety, they responded that they actually couldn't give me an appointment and that they aren't accepting new patients. Meanwhile they have a booth at the farmer's market every weekend soliciting new patients. Make of that information what you will.

I found a different vet in West Loop that has been over-the-top accommodating and has gotten our dog adjusted and healthy on anxiety medication, helping her to thrive better. She is now comfortable around children and taller men. So things worked out for our doggo in the end.

I don't recommend coming here with your cat. It took me a long time to write this review because I've been processing, and I'm sorry for anyone that has taken their cat there in the meantime. I have the stories of two cats to tell.

First: I had an elderly cat of 20 years, who had been with me most of my life. He was doing very very well for his age (as attested to by nearly every vet he visited), but in his old age he was getting heart disease. My chief goal at this time was to assess the decline in his quality of life and opt for at-home euthanasia when the time was right. It was getting close to the right time, but it wasn't yet. He ended up passing, but not how or why he should have, and I believe the horribleness of his death is because of West Loop Vet. Firstly, he was having some skin itching, and they somehow determined that it was allergies and gave him steroids for it--a bonkers decision for an elderly cat with heart disease, I know now (and looking back, I don't even think that they did a skin culture to see if he just needed a topical antifungal or antibiotic...). Because they gave him steroids, he very quickly started developing a lot of fluid in his lungs, and was having trouble breathing. I brought him back, and they assessed that he needed a shot of a diuretic (or something similar) to help clear his lungs. They removed him from my care and brought him to the back room to man-handle him and administer his shots, all without me. The incredible stress of that situation, paired with his rapidly progressed heart disease made him unable to breathe, in a panic. They tried to put him on oxygen, but they again did it without me and made it as stressful as they could for him, which was the absolute last thing that he needed. He needed to be given a chance to calm down, with me, to administer oxygen and de-escalate the situation, so that we could manage euthanasia and he could go in peace. But they did none of that, and it only got worse from there. They made me leave him AGAIN, with strangers grabbing him and forcing an oxygen mask to his face while he screamed in a clear panic. They put me in a separate room they use for euthanasia and left me there without him for an incredible amount of time. Instead of trusting me to be with him, and letting me calm him, they separated us at the most critical moment, and I still don't know what it is they were doing. And I feel so guilty for not demanding that they do better. When they finally brought him to the euthanasia room, he was laying down, limp from whatever they did behind closed doors. And when it finally came time to administer the euthanasia drug... They stuck him over, and over, and over, and over, and over, and over... They couldn't get it, and eventually they gave up and stuck it straight into his poor little heart. Every day, I wish I wouldn't have ever taken him to that place for his itchy skin.

Second: Soon after, I was out of town burying my cat in the yard where we both grew up. When I was out of town, my partner's 5-year-old cat started having trouble eating, sneezing, and just generally seemed like she was in pain. He took her here, for some reason I will never understand. They did a brief exam, and concluded that she "probably just has allergies." My partner called me and told me that he had chosen to go here of all places (to get in quickly, he said), and what they had said. I told him that he needs to get a second opinion, so he went and got one... And within seconds they IMMEDIATELY found an oronasal fistula that West Loop Vet had missed and deemed "probably allergies."

I can't speak to their ability with dogs, but with cats my experience has been awful. And the way they disrespected the importance and power of the bond between my cat and I doesn't speak well of them in general. I wish I would never have found them.

No practice is perfect but there are so many quality vets here. Shoutout Dr. Pingue, who is really special, and Kaia at the front desk. All of the people here really care about animals and it shows.

Nothing but positive for this place and the people who run this business. They were super patient with us and our dog. Patient is an understatement at that with our Doberman girl. They were very fair with their pricing. They were attentive, kind, and actually caring from front desk to the doctors performing surgery. This place is next level and their reputation should not be questioned. Believe what they say, pay what they ask, they are genuine, and honest about what is needed. Completely successful surgery. Very well laid out inside, super clean, definitely will come here again for other services and will recommend to anyone and everyone.

Dr. Mombello at the Streeterville location is an angel on earth! She is SO intelligent, passionate, caring and comforting. We've been coming to WLV since we got our pup, Gibson, back in 2020. Recently, Gibson (just turned 3) had a mystery limp that came on suddenly and without any rhyme or reason. After a couple of appts, several exams, imaging and temp checks we still had no idea as to what was going on. Dr. Mombello assisted us in locating an ultrasound tech in the area and took her lunch break to research and call around, she regularly checked in on Gibson following his appointments and prescribed us the perfect concoction of meds that eventually cured the mysterious limp. We are SO appreciative of Dr. Mombello and the entire WLV staff.

I will never forget the kindness, the care, the love with which WLVC treated not only our beloved pug Bogart but us as well. We adopted Bogart ten years ago --- he had been arrested wandering the streets of Camden, NJ by Animal Control -- was sent to a kill shelter, then rescued by a rescue shelter, then adopted by us,. He was our son within moments. Then we moved to Chicago from New Jersey and found West Loop Veterinary Care. We felt like we had won the lottery of vet care. Every single person there, from doctor to vet technician, is so skilled --and so frigging compassionate. That mattered so much to us when we just had to euthanize Bogart. He was not in good shape and was suffering. We needed to give him the gift of peace. The WLCV team, led by Dr. Pingue, could not have been more informative, gentle, and comforting. For them to allow us to leave crying but at peace is a gift they gave us. And throughout Bogarts years long care they WLVC has been nothing but the best. If you want to trust love and care along with medical treatment, this is the only place to go. P.S. Bogart LOVED PEGGY

We continue to love West Loop vet and have been taking our dog here for the past 7 years. We love the level of care, knowledge, and passion for animals we see from all the staff. Every vet we've seen always explains all our options to us, provides recommendations when needed, and is understanding and patient with any questions we have.